Audi Pasadena

We’ve always gotten our Audi from this dealership and we’ve always had a good relationship with their employees, from their sales representatives to service representatives. The Dealership itself looks very clean with comfortable chairs and complimentary coffee and water readily available. As soon as you walk in, you really get the sense of luxury. Taylor Baffert helped me get my new car and he was so cool and he understood that getting a new car involved my WHOLE family and their input which I know isn’t typical for a lot of cultures but he was very accommodating and understanding . He was very honest and fair. If you’re thinking of buying or leasing an Audi , go to the Rusnak location in Pasadena you won’t be disappointed.

This dealer was willing to negotiate a great price, but they don?t offer loaner vehicles if you need repairs, they don?t offer car washes, and they don?t do tinting in house. I?ve always purchased my cars at Audi Beverly Hills, so it was disappointing to see these differences that impact the overall experience. I?m hoping the rest of the relationship remains positive.

This dealer was willing to negotiate a great price, but they don’t offer loaner vehicles if you need repairs, they don’t offer car washes, and they don’t do tinting in house. I’ve always purchased my cars at Audi Beverly Hills, so it was disappointing to see these differences that impact the overall experience. I’m hoping the rest of the relationship remains positive.

One of the smoothest transactions. The only hiccup was when I had to drive thirty miles to my credit union to get a certified check because I forgot to bring my check book. Rick Torres was very nice and made my purchase stress-free. I don't remember the finance guys name but he was a no-nonsense closer. I refused all add-ons and received no push back. One thing I should have noticed was the lack of an owners manual. I emailed Rick and cc'ed the sales manager right away. Ivan Lai, the sales manager was on it even before Rick was able to reply. The manual was FedExed to me so I didn't have to drive another thirty miles. Great service all around. Highly recommend this dealership.

this is my second experience leasing from audi pasadena. taylor took such good care of me trading in my a4 allroad for a beautiful sq5. really nice guy - great deal and clean easy process.

This is the second new car purchase from Rusnak and both experiences have been very good and prices have been excellent.

One of the most frustrating car-buying experiences I’ve ever had. For over a week, I was in regular contact with a salesperson named John regarding a 2018 Tesla Model X that Audi Pasadena was preparing for sale. I repeatedly expressed my interest in purchasing the vehicle and even asked to leave a deposit, but was told the dealership does not accept deposits. Throughout the process, I was given multiple updates about repairs and when the vehicle would be ready. The first time I was told it was ready, I immediately prepared to buy it, only to be told moments later that it had been sold. The next day, John informed me that the deal had actually fallen through because the other buyer’s financing was not approved. I again confirmed that I was ready to purchase the vehicle and even offered to buy it with cash over the phone. I was then told the vehicle still needed a sensor repair and would be ready on Monday. On Monday morning, John texted me that the vehicle was ready and specifically told me they were waiting for us. Based on that confirmation, my wife began the 1.5-hour drive to the dealership. After she had already been driving for over an hour, John sent another text saying the vehicle had been sold. Think about that for a moment: after more than a week of communication, after being told the car was ready, after confirming we were on our way, and after my wife had already spent over an hour driving to the dealership, they sold the vehicle to someone else. Whether this was poor communication, poor management, or a lack of concern for customers, the result is the same: our time was completely wasted. If Audi Pasadena had no intention of holding the vehicle even long enough for a confirmed customer to arrive, they should have been honest from the beginning. I understand dealerships want to sell cars, but basic professionalism and respect for a customer’s time should not be too much to ask. Unfortunately, that was not my experience with Audi Pasadena.

Had a great experience with Pasadena Audi. Car delivered. Time spent with technician to go over all technology and in and outs of the particulars of the car

Friendly and professional. Great experience overall. Lots of inventory to choose from. Will definitely use them again.

Very clean and easy to work with. I didn’t feel pressured. The salesman was professional, yet friendly They had the exact car I wanted. Extremely clean and nice bathrooms.