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Audi Pasadena

(1,515 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:30am–4:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (626) 385-1284 (626) 385-1284
Used (626) 385-1296 (626) 385-1296
Service (626) 385-1304 (626) 385-1304

Reviews

(1,515 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Pasadena from DealerRater.

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All of the staff were professional, kind, and welcoming.

All of the staff were professional, kind, and welcoming. They were knowledgeable, confident, and able to answer all of my questions throughout the purchasing process. Their expertise and excellent customer service made buying my Audi a smooth and enjoyable experience.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Janeen, we're happy you found our staff to be so supportive during your experience here at Audi Pasadena. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Khalid Omar General Manager Audi Pasadena (626) 229-2419 2965 E. Colorado Blvd. Pasadena, CA 91107 https://www.audipasadena.com

I had a great experience at Audi Pasadena, thanks to John

I had a great experience at Audi Pasadena, thanks to John and Cesar. John made the leasing process easy and seamless, and was incredibly helpful and professional throughout the entire experience. He is truly an asset to the Audi Pasadena team. Cesar in the service department also took great care of my car and made sure everything was handled properly. I really appreciate the excellent customer service from both of them and would definitely recommend Audi Pasadena!

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5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tanya, we're happy you found our staff to be so supportive during your experience here at Audi Pasadena. Please don't hesitate to reach out if there's anything additional we can do for you. Khalid Omar General Manager Audi Pasadena (626) 229-2419 2965 E. Colorado Blvd. Pasadena, CA 91107 https://www.audipasadena.com

Anthony Ramirez is a great service adviser.

Anthony Ramirez is a great service adviser. He always has good manners and is very helpful. Does his best for his customers . Highly recommend him as a service adviser.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Susanna, we're happy you found our staff to be so supportive during your experience here at Audi Pasadena. We are always more than happy to assist you if anything else comes up. Take care! Khalid Omar General Manager Audi Pasadena (626) 229-2419 2965 E. Colorado Blvd. Pasadena, CA 91107 https://www.audipasadena.com

It’s always a pleasant feeling goin into Audi dealership.

It’s always a pleasant feeling goin into Audi dealership. Everyone is doing their best to help customers out.

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5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Khalid Omar General Manager Audi Pasadena (626) 229-2419 2965 E. Colorado Blvd. Pasadena, CA 91107 https://www.audipasadena.com

I love it every time when I walk in.

I love it every time when I walk in. Clean, bright and an inviting space.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day. Khalid Omar General Manager Audi Pasadena (626) 229-2419 2965 E. Colorado Blvd. Pasadena, CA 91107 https://www.audipasadena.com

All of the staff were professional, kind, and welcoming.

All of the staff were professional, kind, and welcoming. They were knowledgeable, confident, and able to answer all of my questions throughout the purchasing process. Their expertise and excellent customer service made buying my Audi a smooth and enjoyable experience.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day. Khalid Omar General Manager Audi Pasadena (626) 229-2419 2965 E. Colorado Blvd. Pasadena, CA 91107 https://www.audipasadena.com

Taylor Baffert I highly recommend him did excellent

Taylor Baffert I highly recommend him did excellent service he worked with me all the way through. Make sure I was satisfied.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We’re thrilled to hear Taylor provided excellent service and stayed with you throughout the entire process to ensure you were completely satisfied. We’ll be sure to share your kind words with him. Thank you for choosing Rusnak!

We’ve always gotten our Audi from this dealership and

We’ve always gotten our Audi from this dealership and we’ve always had a good relationship with their employees, from their sales representatives to service representatives. The Dealership itself looks very clean with comfortable chairs and complimentary coffee and water readily available. As soon as you walk in, you really get the sense of luxury. Taylor Baffert helped me get my new car and he was so cool and he understood that getting a new car involved my WHOLE family and their input which I know isn’t typical for a lot of cultures but he was very accommodating and understanding . He was very honest and fair. If you’re thinking of buying or leasing an Audi , go to the Rusnak location in Pasadena you won’t be disappointed.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Mzinvention, we're so glad that we were able to go above and beyond your expectations!

This dealer was willing to negotiate a great price, but

This dealer was willing to negotiate a great price, but they don?t offer loaner vehicles if you need repairs, they don?t offer car washes, and they don?t do tinting in house. I?ve always purchased my cars at Audi Beverly Hills, so it was disappointing to see these differences that impact the overall experience. I?m hoping the rest of the relationship remains positive.

Rating breakdown (out of 5):
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Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ross, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to make this up to you. Please contact our General Manager, Khalid Omar, at (626) 229-2419 or https://www.audipasadena.com so we can make your experience a positive one.

This dealer was willing to negotiate a great price, but

This dealer was willing to negotiate a great price, but they don’t offer loaner vehicles if you need repairs, they don’t offer car washes, and they don’t do tinting in house. I’ve always purchased my cars at Audi Beverly Hills, so it was disappointing to see these differences that impact the overall experience. I’m hoping the rest of the relationship remains positive.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We’re glad to hear our team was able to work with you on a great price, while we understand that some of the differences in amenities and services compared with your previous Audi dealership were disappointing. We appreciate you sharing these expectations and hope we can continue to provide a positive ownership experience moving forward. Thank you for choosing Rusnak Audi.