Peterson Chevrolet Buick

A Costly Lesson in Customer Retention I'm writing this review based on my experience with your service department. It’s astonishing how a company that bent over backwards to win me as a customer—cutting a $2,700 check to pay off my Nissan lease—could show so little care when it came to keeping me. I purchased a 2025 Buick Enclave, and just three months into ownership, the antenna cover fell off through no fault of my own. When I reached out to have it replaced, I was told that despite having a bumper-to-bumper warranty, Pontiac/Buick wouldn’t cover the part. I understand the manufacturer’s stance, but I also understand the concept of doing right by your customer. There’s a cost to doing business, and sometimes, absorbing that cost is how you build loyalty. Instead, I was charged nearly $700 for a part that should have been written off. Yes, you gave me a small discount—but the message was clear: being “right” mattered more than keeping a customer. You work for a billion-dollar company that had no problem spending thousands to earn my business, yet you lost me over $700. So let me spell out what that really cost you: I will never buy another vehicle from any building with “Peterson” on it. That’s a lost sale for one of your salespeople. I’ll use the services I’ve already paid for, but I won’t be purchasing anything further from your service department. Your parts and accessories department lost all future sales. I’ll be buying my floor mats and upgrades from Amazon. If someone reading this wants to roll the dice and give you a chance, that’s their choice. As for me—I won’t be back. And I will tell everyone I know how I was treated. This review isn’t just feedback—it’s a lesson. You were right, technically. But what did that $700 really buy you? A lost customer for life. Read that again: you lost a customer for life. Enjoy that $700. It’ll be the last you get from me.

Grant provided exceptional customer service and communication this and every other visit. Highly recommend Grant at Peterson Chevrolet.

It was fast and easy, everyone was helpful and friendly. They asked several times if they could help us with anything. Very nice experience overall.

Korey Karr is an excellent sales consultant. He’s personable, proficient & hilarious! He sold us our dream car and made our experience enjoyable. Go to Korey for your next vehicle purchase, he won’t steer you wrong!!

I had a pleasant experience with Peterson auto group's sales and finance teams. The staff were very professional and mindful of my time. I worked with Andrew who ensured a smooth process from start to finish. He was responsive and crisp in his communication. He went above and beyond to give me a wonderful experience - he sent me pictures, Carfax and imperfections of the vehicle even before I arrived. As a customer, this transparency was the key in building trust. He picked me up from the airport, quickly sorted out all the paperwork since I was in a hurry. He pointed out dings on the body and ensured that they were fixed when the keys were handed over. I was completely happy and satisfied to drive back home with a full tank of gas. Would highly recommend. Keep up the good work!

Outstanding dealership!! Very customer oriented and provides outstanding service both in service/maintenance and car purchase process. My go to dealership in Boise ID.

I was very happy with my out of state purchase of my AWD Lyriq in Jan 2024 at Peterson Cadillac in Boise, and dealing with Jim D my sales person. He even picked me up at the airport. The entire process was seamless & I just wanted to pass along my recent buying experience. I would definitely purchase from Peterson dealership again, if ever given the opportunity in the future.

I’ve purchased my last 4 vehicles from Shannon and have sent my family and friends to Petersons for years. My vehicles rarely need work done, but when they do I know I can trust the shop to take care of it. I have nothing but positive things to say about my experience.

Bought several cars from here. Service department is spot on. Very helpful and get the job done right! I will be back and send everyone I know.

I recently had my vehicle serviced at Peterson Chevy in Boise, and the experience was exceptional. The service department staff demonstrated expertise, efficiency, and excellent customer care. They addressed my concerns promptly and kept me informed throughout the process. The work performed on my vehicle was top-notch, and I felt confident in their expertise. The cleanliness and organization of the service area also stood out. I highly recommend Peterson Chevy's Service Department for their professionalism and commitment to customer satisfaction. Five stars without a doubt!