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Hendrick Lexus

(4,726 reviews)
2022 state dealer award
View 8 awards
2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

Reviews

(4,726 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus from DealerRater.

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I felt the sales agent was somewhat impatient when I can

I felt the sales agent was somewhat impatient when I can back to purchase the car. I wanted to make sure I had explored all my options before making final decision. But the sales agent did allow me to see and discussed what was available . Had a terrible experience at the Northlake Lexus dealership where I was deceived and not informed the car I was about to purchase had been in an accident. Until I read the carfax report. The sales agent did not disclose that information. So my hesitation i feel is warranted

I felt the sales agent was somewhat impatient when I can

I felt the sales agent was somewhat impatient when I can back to purchase the car. I wanted to make sure I had explored all my options before making final decision. But the sales agent did allow me to see and discussed what was available . Had a terrible experience at the Northlake Lexus dealership where I was deceived and not informed the car I was about to purchase had been in an accident. Until I read the carfax report. The sales agent did not disclose that information. So my hesitation i feel is warranted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Tanner, we really appreciate your feedback!

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I came in for service and Jordan helped me with my tech

I came in for service and Jordan helped me with my tech issues I was having with my car and he was very helpful and nice

I came in for service and Jordan helped me with my tech

I came in for service and Jordan helped me with my tech issues I was having with my car and he was very helpful and nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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I was very pleased with Jordan and all the information he

I was very pleased with Jordan and all the information he shared we me on my new car thank you so much

I was very pleased with Jordan and all the information he

I was very pleased with Jordan and all the information he shared we me on my new car thank you so much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Mary Rudisell, we're glad to hear you enjoyed your visit with Jordan! We hope you have a wonderful New Year!

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I walked into the lot just to browse, but from the time I

I walked into the lot just to browse, but from the time I entered the lot, everyone was so nice and professional. I knew I wanted a Lexus SUV, but had not intended to purchase one the day I walked onto the lot. From start to finish, everything went smoothly. I am truly happy with my purchase. Thank you Dan and Jackie for all your help and professionalism. I cannot remember the young lady’s name who helped with technology, but thanks to you too.

I walked into the lot just to browse, but from the time I

I walked into the lot just to browse, but from the time I entered the lot, everyone was so nice and professional. I knew I wanted a Lexus SUV, but had not intended to purchase one the day I walked onto the lot. From start to finish, everything went smoothly. I am truly happy with my purchase. Thank you Dan and Jackie for all your help and professionalism. I cannot remember the young lady’s name who helped with technology, but thanks to you too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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This dealership was professional and courteous.

This dealership was professional and courteous. The aesthetics was clean and stocked with plenty of snacks

This dealership was professional and courteous.

This dealership was professional and courteous. The aesthetics was clean and stocked with plenty of snacks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Jasmine made our second purchase from Hendrick Lexus even

Jasmine made our second purchase from Hendrick Lexus even better than the first. She listened to our needs, was kind and patient and helped us pick out the perfect vehicle. She made the experience a great one for us.

Jasmine made our second purchase from Hendrick Lexus even

Jasmine made our second purchase from Hendrick Lexus even better than the first. She listened to our needs, was kind and patient and helped us pick out the perfect vehicle. She made the experience a great one for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Excellent customer service and support staff.

Excellent customer service and support staff. I purchased my next car 2 months ago it was an excellent buying experience.

Excellent customer service and support staff.

Excellent customer service and support staff. I purchased my next car 2 months ago it was an excellent buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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As always your employees are very knowledgeable and

As always your employees are very knowledgeable and professional I will say at least the one I deal with My service guy Josh is always above and beyond to help me with my vehicle

As always your employees are very knowledgeable and

As always your employees are very knowledgeable and professional I will say at least the one I deal with My service guy Josh is always above and beyond to help me with my vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Johnny, we're so glad that we were able to go above and beyond your expectations!

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I have been using Hendricks Lexus for years and Mick

I have been using Hendricks Lexus for years and Mick Mirek has been the service mgr that has helped me since he came and always follows through, I have never had a problem. I feel I have been taken care of.

I have been using Hendricks Lexus for years and Mick

I have been using Hendricks Lexus for years and Mick Mirek has been the service mgr that has helped me since he came and always follows through, I have never had a problem. I feel I have been taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Carol7kids60, we are so happy to read such a great review about Hendrick Lexus Charlotte! It is always our pleasure to serve you!

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Jordan is patient and kind and helpful!

Jordan is patient and kind and helpful!!!! Highly recommend!!!! Great attitude and presentation for understanding my new car!

Jordan is patient and kind and helpful!

Jordan is patient and kind and helpful!!!! Highly recommend!!!! Great attitude and presentation for understanding my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We appreciate your positive review about your recent experience with us! We'll be sure to pass this along to Jordan. Please don't hesitate to reach out if you need anything at all!

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