Hendrick Porsche

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with Porsche Northlake Charlotte thanks to service advisor, Logan Pope. I was having trouble with my new vehicle and Logan immediately recognized my voice when I called something that made me feel valued as a customer. He quickly diagnosed the issue as a low battery in the remote, gave me the correct replacement type, and even walked me through how to troubleshoot and start the car step by step over the phone. Because of his guidance, I was able to get the vehicle running, order a new battery, and everything has worked perfectly since. Logan went above and beyond by staying with me through the process, showing true professionalism and customer care. Employees like Logan make this dealership stand out, and I look forward to continuing to do business with Porsche Northlake Charlotte!

⭐️⭐️⭐️⭐️⭐️ We recently traded our Porsche 981 Convertible Boxster Black Edition for a Macan and then began looking into the Cayenne Coupe. With it being a newer vehicle, we weren’t sure what was happening when we started experiencing issues. I contacted the service department at Porsche Northlake Charlotte and, to my surprise, was transferred to my former service advisor, Logan Pope. Logan immediately recognized my voice, which was refreshing, and it was a relief to know I was speaking with someone not only knowledgeable but also someone I had worked with before. He explained that the issue was likely due to a low battery in the remote. Logan gave me the information for the exact type of battery needed, shared that he had seen a similar situation with another customer, and then patiently walked me through how to troubleshoot the problem including where to position the key when the car wasn’t starting. Because of Logan’s guidance, I was able to successfully start the vehicle, and make it home where I had access to my spare key. I ordered a new battery and everything has been working perfectly since. Logan’s professionalism, attention to detail, and ability to troubleshoot over the phone left me enormously impressed. I also greatly appreciated that Logan took the time to stay with me on the call until the issue was resolved and even invited me to bring my new vehicle in for service. It is clear that he truly values his customers, whether it’s a small issue like mine or a larger one. This level of service reflects the culture at Porsche Northlake Charlotte, where employees are valued and in turn value their customers. I hope the owner and upper management sees this review and recognizes Logan Pope for the outstanding service he provides. I look forward to continuing to do business with this dealership and possibly trading for another vehicle in the future. Thank you, Logan, and all the important people at Porsche Northlake Charlotte, Thank you for valuing your customers the way you do. We appreciate you! Respectfully, Your Future Porsche Northlake Customer Chris Hill

My customer service experience with Eric Don-Jordan was excellent from start to finish! He provided me with additional information regarding the touch up paint process and provided me with replacement key fob cover as a courtesy. Hendrick Porsche should be proud to have such a great employee!

What a great experience we had with Greg Dressel. He helped us find the right Porsche. I highly recommend him.

We have been looking for our dream car. Thank you, Shane for helping us find it.

Shane was excellent to work with from start to finish. Go see Shane at Hendrick Porsche.

I had a wonderful experience with Shane. He helped me spec and build my new 911 GTS. It is beautiful and I love it.

I had an outstanding experience working with Greg Dressel at Hendrick Porsche. From our first conversation to final delivery, they were knowledgeable, responsive, and genuinely committed to helping me secure the exact GTS 4.0 I’d been searching for. Their professionalism and attention to detail made the process smooth and enjoyable, no pressure, just thoughtful guidance and clear communication. As someone who values both performance and comfort, I appreciated how they listened closely to my priorities and helped navigate options with precision. Hendrick Porsche has earned my trust, and Greg exemplifies what a top-tier automotive experience should feel like. Highly recommend.

Shane was very helpful throughout the whole process and guided us to the right Cayenne for our needs.

I had an amazing experience with Shane at Hendrick Porsche. I am in love with my Cayenne.