Reviews
Brought car in for Brake Repair front needed to be done.
Brought car in for Brake Repair front needed to be done. They did an excellent job and provided great customer service and kept me in the loop of how long it would take.
Brought car in for Brake Repair front needed to be done.
Brought car in for Brake Repair front needed to be done. They did an excellent job and provided great customer service and kept me in the loop of how long it would take.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It was super helpful that I knew what I wanted otherwise
It was super helpful that I knew what I wanted otherwise this would have been a super long process. But, I thoroughly enjoyed working with Alex and Camillo. I appreciated that Alex (sales consultant) was laid-back and not too ?salesy? and that Camillo (finance manager) was cool and conversational even though I didn?t finance through their dealership. The only major drawback was that I was told that my VW comes with a ?lifetime warranty? which I knew it didn?t so it took a really long time to shop around for an extended warranty. Ended up going with one from the dealership since those options were better than what my credit union offered. Overall great experience and I love the new ride!
It was super helpful that I knew what I wanted otherwise
It was super helpful that I knew what I wanted otherwise this would have been a super long process. But, I thoroughly enjoyed working with Alex and Camillo. I appreciated that Alex (sales consultant) was laid-back and not too ?salesy? and that Camillo (finance manager) was cool and conversational even though I didn?t finance through their dealership. The only major drawback was that I was told that my VW comes with a ?lifetime warranty? which I knew it didn?t so it took a really long time to shop around for an extended warranty. Ended up going with one from the dealership since those options were better than what my credit union offered. Overall great experience and I love the new ride!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Brittney, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Rebecca was great.
Rebecca was great. I always make sure I see her when I need work done on my car. She is very friendly and I feel she has my best interest at heart regarding my car as well as being very polite and courteous.
Rebecca was great.
Rebecca was great. I always make sure I see her when I need work done on my car. She is very friendly and I feel she has my best interest at heart regarding my car as well as being very polite and courteous.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, we are pleased to hear of your experience with us here at East Charlotte Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Everything was awesome!
Everything was awesome!! The entire experience was great!Everything was awesome!! The entire experience was great!Everything was awesome!! The entire experience was great!Everything was awesome!! The entire experience was great!
Everything was awesome!
Everything was awesome!! The entire experience was great!Everything was awesome!! The entire experience was great!Everything was awesome!! The entire experience was great!Everything was awesome!! The entire experience was great!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Horrible service, i dropped my car off for an oil change
Horrible service, i dropped my car off for an oil change and received it with the windshield chipped, the hood chipped and oil on my ceiling
Horrible service, i dropped my car off for an oil change
Horrible service, i dropped my car off for an oil change and received it with the windshield chipped, the hood chipped and oil on my ceiling
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dustin, we're extremely disappointed to hear about your negative experience at East Charlotte Nissan. Our customers mean a great deal to us, and we regret that we failed to provide you with the quality service you deserve. We hope you'll give us the chance to make this up to you. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (704) 246-5727 and we will do our best to make this better.
Dash was was our rep he was professional and courteous
Dash was was our rep he was professional and courteous what was really good was he took the time to explain what was done and what was needed and why Then his quote was the same amount we discussed and agreed to at the end . Good Job
Dash was was our rep he was professional and courteous
Dash was was our rep he was professional and courteous what was really good was he took the time to explain what was done and what was needed and why Then his quote was the same amount we discussed and agreed to at the end . Good Job
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Edward, we are pleased to hear of your experience with us here at East Charlotte Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
I was very pleased with the outcome.
I was very pleased with the outcome. I have no complaints. Everyone in the facility. Did an awesome job. Shout out to Leon and Alex for doing awas very pleased with the outcome. I have no complaints. Everyone in the facility. Did a awesome job. Shout out to Leon and Alex for doing a wonderful job.
I was very pleased with the outcome.
I was very pleased with the outcome. I have no complaints. Everyone in the facility. Did an awesome job. Shout out to Leon and Alex for doing awas very pleased with the outcome. I have no complaints. Everyone in the facility. Did a awesome job. Shout out to Leon and Alex for doing a wonderful job.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tara, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at East Charlotte Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Mr. LEE customer service experience was excellent. I was
Mr. LEE customer service experience was excellent. I was very pleased with the service I received. Mr. Lee was kind and courteous and made sure that all my needs were taken care of..
Mr. LEE customer service experience was excellent. I was
Mr. LEE customer service experience was excellent. I was very pleased with the service I received. Mr. Lee was kind and courteous and made sure that all my needs were taken care of..
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are pleased to hear of your experience with us here at East Charlotte Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
The don't treat the customer very well , the car is not
The don't treat the customer very well , the car is not clean this is my first experience with Nissan i think is my last experience, i bought a ford explorer 2024 they gave me the ford very dirty , to be honest the dealership make me very upset.
The don't treat the customer very well , the car is not
The don't treat the customer very well , the car is not clean this is my first experience with Nissan i think is my last experience, i bought a ford explorer 2024 they gave me the ford very dirty , to be honest the dealership make me very upset.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Douny, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 246-5727 to share more details about your visit so we can make things right.
Rebecca was great.
Rebecca was great. She is very professional and courteous . My car was done on time. Anybody that goes to the Nissan dealership please ask for Rebecca.
Rebecca was great.
Rebecca was great. She is very professional and courteous . My car was done on time. Anybody that goes to the Nissan dealership please ask for Rebecca.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, thank you so much for your feedback about East Charlotte Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!