Lexus of Northborough

Stopped in to test drive and hopefully find a replacement for my 2011 Lexus RX350. Eugene found 3 cars for us to try out. I settled on one car that had all of the bells and whistles I was looking for and we ended up purchasing AND bringing it home the same day. Everything was very professional and all transactions went very smoothly. Thank you for a great experience, and on my birthday no less!

Arrived out of the blue asked about specific models for sale. 2 presented, the one I picked all the info given was right on. the Salesman Eugene was friendly and very helpful. Went home checked on line made an offer he helped me obtain what I needed. Next morning all done and home in 1hr. 45 min. with extended warranty at a very reasonable price by Kevin also very nice and helpful. My 4th. car from here. Need I say more.

Internet purchase. Very easy process. Skipped the haggle and sales pressure. Super helpful team. Delivered timely. Full review of features. Just an awesome experience.

I find the dealership service level is slipping. A number of service advisers have left recently and I don’t believe their replacements are as knowledgeable or as client focused.. I have bought 2 cars there and have them serviced there for years. If my experience continues I will have to find another option.

Great experience, in and out and great facilities. Service consultant kept me updated on the work. Everyone was professional and courteous. I will definitely come back for future service needs and sales.

Had a 45,000 mile service and everybody was very helpful and polite. The service was quick and they wash my car and clean now that’s a plus

Always received top notch service. Mike Olson always a pleasure to work with. Very detail orientated. Always goes over and above to provide best possible service. Always follows up.

The salesperson Val, and Chris the finance mgr were the most professional team I have ever experienced at a car dealership. Honest and client centered approach.

Val our salesman as well as Noah and Chris in finance made new car buying a breeze. They worked hard to give us their best deal, we’re transparent throughout the process, friendly and a pleasure to deal with!!!

I purchased my RX 350 a year and a half ago at Lexus Northborough. A few months ago, I noticed paint peeling from my rear bumper. Having no records at purchase of this car being in any accidents, I contacted Northborough and explained my concerns. The dealership arranged for my car to be picked up and a loaner brought to me - I live 1 1/2 hours away! and the paint repair handled immediately. I just got my car back today and Northborough once again, delivered my car - WITH a full tank of gas and picked up the loaner! Painless, easy and so wonderful to work with. My experience at this dealership has been wonderful and I LOVE my Lexus. I have a 2013 RX350 and I too, hate the new grill on the Lexus (and some other "improvements" they made to the RX350 as well) so I am hoping and praying that when it is time to get a new car, Lexus will GO BACK to the classier look on the front. The new look is way too sporty for a luxury car. In any event - thank you Lexus of Northborough for always exceeding expectations!