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Five Star Ford

(8,819 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 23 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Inventory

See all 702 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2003.
We have been recognized several times by Ford Motor Company with every major award that they have to offer. Winning awards however has never been our goal. In the words of Sam Pack: We will provide the best possible service and an atmosphere of professionalism to all our customers. We will treat everyone as we would like to be treated. That is the goal of every employee at Five Star Ford in North Richland Hills and we know that you'll notice it every time you visit our dealership. We would not be where we are today if it were not for our dedicated employees and wonderful customers
Taking Care of Business One Customer at a Time

Service center

Phone number (817) 854-3656

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Jason Howell headshot
Jason Howell
Sales Professional
(244 reviews)
Jeff Crabtree headshot
Jeff Crabtree
Pre-Owned Sales Manager
(229 reviews)
William May headshot
William May
Sales Professional
(218 reviews)
Michael Huntzinger headshot
Michael Huntzinger
New Vehicle Sales Director
(111 reviews)
Carlos Hernandez headshot
Carlos Hernandez
Sales Professional
(105 reviews)
Brieanna Lopez headshot
Brieanna Lopez
Sales Professional
(104 reviews)
Lewis Bass headshot
Lewis Bass
Sales Professional
(83 reviews)
Danny Trauth headshot
Danny Trauth
Aftermarket Sales
(76 reviews)
Gary White headshot
Gary White
New Vehicle Sales Manager
(66 reviews)
Kyle Crowley headshot
Kyle Crowley
Finance Manager
(55 reviews)
Chris Lewis headshot
Chris Lewis
Finance Manager
(54 reviews)
Preston Allerheiligen headshot
Preston Allerheiligen
Sales Professional
(50 reviews)
Ron Baron headshot
Ron Baron
Service Advisor
(39 reviews)
Betty Watkins headshot
Betty Watkins
Employee Relations Manager
(35 reviews)
Darrin J. Cline headshot
Darrin J. Cline
Fleet Sales Manager
(21 reviews)
Gary Crosby headshot
Gary Crosby
Sales Professional
(15 reviews)
David Aguirre headshot
David Aguirre
Sales Professional
(11 reviews)
Tyler Atwell headshot
Tyler Atwell
Sales Professional
(5 reviews)
David Hill headshot
David Hill
Finance Manager
(553 reviews)
John Little headshot
John Little
Community Outreach
(409 reviews)
Lee Clanton headshot
Lee Clanton
Sales Professional
(317 reviews)
David McGee headshot
David McGee
Finance Manager
(42 reviews)
Joshua Fichter headshot
Joshua Fichter
General Manager
(184 reviews)
Justin Allerheiligen headshot
Justin Allerheiligen
New Vehicle Sales Manager
(229 reviews)
Jose Carreon headshot
Jose Carreon
Sales Professional
(16 reviews)
MM Ross headshot
MM Ross
Finance Director
(158 reviews)
John Hilsinger headshot
John Hilsinger
Sales Professional
(317 reviews)
Marisa Thompson headshot
Marisa Thompson
Leasing Manager
(202 reviews)
Melvin Seibel headshot
Melvin Seibel
Mobile Service
(170 reviews)
Hector Cojulun headshot
Hector Cojulun
Sales Professional
(166 reviews)
Ollie Jackson headshot
Ollie Jackson
Sales Professional
(133 reviews)
CarPro Show headshot
CarPro Show
Auto Expert
(130 reviews)
Mario Hurley headshot
Mario Hurley
Sales Professional
(121 reviews)
Eddie Laguana headshot
Eddie Laguana
Sales Professional
(111 reviews)
Juan Hernandez headshot
Juan Hernandez
Sales Professional
(100 reviews)
Ken McLemore headshot
Ken McLemore
Sales Professional
(89 reviews)
Josh Ingram headshot
Josh Ingram
Pre-Owned Sales Manager
(61 reviews)
Shawn Maples headshot
Shawn Maples
Pre-Owned Sales Director
(57 reviews)
Myron Martinez headshot
Myron Martinez
Pre-Owned Sales Manager
(55 reviews)
Marie Chase headshot
Marie Chase
Fleet Finance Manager
(46 reviews)
Robert Morgan headshot
Robert Morgan
Service Director
(37 reviews)
Odie Terry headshot
Odie Terry
Service Advisor
(37 reviews)
Johnny Tisdale headshot
Johnny Tisdale
Service Drive Manager
(36 reviews)
Caleb Rothganger headshot
Caleb Rothganger
Service Advisor
(31 reviews)
Jose Garza headshot
Jose Garza
Service Advisor
(25 reviews)
Joshua Lowery headshot
Joshua Lowery
Service Advisor
(20 reviews)
Sam Oreggio headshot
Sam Oreggio
Aftermarket Manager
(14 reviews)
Roger Calderon headshot
Roger Calderon
Shop Manager
(10 reviews)
Karena Favela headshot
Karena Favela
Service Office Manager
(9 reviews)
Quron "Q" Simms headshot
Quron "Q" Simms
Sales Professional
(8 reviews)
Charlie Dill headshot
Charlie Dill
Courtesy Driver
(6 reviews)
Nick Hernandez headshot
Nick Hernandez
Service Advisor
(6 reviews)
Liz Jackson headshot
Liz Jackson
Cashier
(6 reviews)
Steve Massey headshot
Steve Massey
Front Counter Parts Sales
(6 reviews)
Billy Wayne Stephens headshot
Billy Wayne Stephens
Assistant Parts Manager
(6 reviews)
Mark Welch headshot
Mark Welch
Fleet Sales
(6 reviews)
Ray Barnes headshot
Ray Barnes
Sales Professional
(5 reviews)
Johnny Denney headshot
Johnny Denney
Sales Professional
(5 reviews)
Rebecca Lopez headshot
Rebecca Lopez
Warranty Administrator
(5 reviews)
Scott Wilson headshot
Scott Wilson
Shop Foreman
(5 reviews)
Bobby Bell headshot
Bobby Bell
Sales Professional
(4 reviews)
Justin Hamaker headshot
Justin Hamaker
General Sales Manager
(4 reviews)
Oscar Ramirez headshot
Oscar Ramirez
Sales Professional
(4 reviews)
Marina Simpson headshot
Marina Simpson
Sales Professional
(4 reviews)
Kyron Christopher headshot
Kyron Christopher
Quick Lane Advisor
(3 reviews)
Juan Nicolalde headshot
Juan Nicolalde
Sales Professional
(3 reviews)
Tom Roby headshot
Tom Roby
Fleet Sales
(3 reviews)
Andy Chittenden headshot
Andy Chittenden
Service Advisor
(2 reviews)
Henry Flores headshot
Henry Flores
Sales Profesisonal
(2 reviews)
Logan Garza headshot
Logan Garza
Sales Professional
(2 reviews)
Jordan Maupin headshot
Jordan Maupin
Sales Consultant
(2 reviews)
Madelynn Cabanyog headshot
Madelynn Cabanyog
Sales Professional
(1 review)
Taylor Carnes headshot
Taylor Carnes
Appointment Coordinator
(1 review)
Supa Cox headshot
Supa Cox
Sales Professional
(1 review)
Leymi Diaz headshot
Leymi Diaz
Quick Lane Advisor
(1 review)
Eric Dunlap headshot
Eric Dunlap
Internet Director
(1 review)
Shane Foley headshot
Shane Foley
Collision Center Manager
(1 review)
Romaldo Guillen headshot
Romaldo Guillen
Service Advisor
(1 review)
Erik Perez Chavez headshot
Erik Perez Chavez
Sales Professional
(1 review)
Kalyn Powell headshot
Kalyn Powell
Mobile Service Manager
(1 review)
Kevin Beevers headshot
Kevin Beevers
Sales Professional
Chris Dion headshot
Chris Dion
Service Advisor
Daisy Fuentes headshot
Daisy Fuentes
Sales Professional
Brandon Johnson headshot
Brandon Johnson
Quick Lane Advisor
Jason Kubica headshot
Jason Kubica
ser
Cristian Lomas headshot
Cristian Lomas
Sales Professional
Jerry Morgan headshot
Jerry Morgan
Fleet Sales
Jason Rinella headshot
Jason Rinella
Sales Consultant
Kathryn Stephens headshot
Kathryn Stephens
Quick Lane Advisor
Cody Wiggins headshot
Cody Wiggins
Executive Sales
Don Wright headshot
Don Wright
Fleet Sales Director

Reviews

(8,819 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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Great service, stayed late with me helping me look at

Great service, stayed late with me helping me look at different vehicles in my budget and let me do a test drive late! Will be the first place I go to for my next vehicle!

Great service, stayed late with me helping me look at

Great service, stayed late with me helping me look at different vehicles in my budget and let me do a test drive late! Will be the first place I go to for my next vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I can’t express enough how great of an experience I had

I can’t express enough how great of an experience I had with Mr. Alfred. He was so personable and met all of my NEEDS. He worked his magic and made it happen for my family and I. Thank you Alfred. You are the man! I will be forever grateful. PS: my dad has gotten 6 cars, my nana 1, and my brother 1 all from Alfred!

I can’t express enough how great of an experience I had

I can’t express enough how great of an experience I had with Mr. Alfred. He was so personable and met all of my NEEDS. He worked his magic and made it happen for my family and I. Thank you Alfred. You are the man! I will be forever grateful. PS: my dad has gotten 6 cars, my nana 1, and my brother 1 all from Alfred!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Wanted me to do a credit check first.

Wanted me to do a credit check first. I just wanted an out the door price

Wanted me to do a credit check first.

Wanted me to do a credit check first. I just wanted an out the door price

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Had a great buying experience.

Had a great buying experience. Carlos was very easy to work with and had great communication.

Had a great buying experience.

Had a great buying experience. Carlos was very easy to work with and had great communication.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Very nice people, they treat customers like they are

Very nice people, they treat customers like they are special. Great doing business with this dealership and the entire team.

Very nice people, they treat customers like they are

Very nice people, they treat customers like they are special. Great doing business with this dealership and the entire team.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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This dealership is the best in DFW and it’s not even

This dealership is the best in DFW and it’s not even close. The sales rep Tyler was professional and made the car buying process a breeze for my finance and I walked out with two new vehicles. I would highly recommend!

This dealership is the best in DFW and it’s not even

This dealership is the best in DFW and it’s not even close. The sales rep Tyler was professional and made the car buying process a breeze for my finance and I walked out with two new vehicles. I would highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Thank you very much Alfred and the financial team for

Thank you very much Alfred and the financial team for making this a quick and easy process! 5 stars!

Thank you very much Alfred and the financial team for

Thank you very much Alfred and the financial team for making this a quick and easy process! 5 stars!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Alfred always does a great job of ensuring the sales

Alfred always does a great job of ensuring the sales process at 5-Star Ford in NRH is smooth and easy. Even before you arrive he's got everything lined up and ready to go. When the sale is done, he's there to show you all the various functions of your new vehicle and get everything connected and operational. If you need to come in for service, he steps in again to ensure a great customer experience. I've purchased 4 vehicles from Alfred (3 new, 1 used) and I'll be back for #5 and beyond.

Alfred always does a great job of ensuring the sales

Alfred always does a great job of ensuring the sales process at 5-Star Ford in NRH is smooth and easy. Even before you arrive he's got everything lined up and ready to go. When the sale is done, he's there to show you all the various functions of your new vehicle and get everything connected and operational. If you need to come in for service, he steps in again to ensure a great customer experience. I've purchased 4 vehicles from Alfred (3 new, 1 used) and I'll be back for #5 and beyond.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Eric was awesome.

Eric was awesome. Really helped us out with the sale. Very nice, very personable as well.

Eric was awesome.

Eric was awesome. Really helped us out with the sale. Very nice, very personable as well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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If you visit 5 star NRH, use Alfred.

If you visit 5 star NRH, use Alfred. Straight forward and a pleasure to work with. We have purchased many of vehicles from him and will continue to use him and only him. Thank you, Alfred

If you visit 5 star NRH, use Alfred.

If you visit 5 star NRH, use Alfred. Straight forward and a pleasure to work with. We have purchased many of vehicles from him and will continue to use him and only him. Thank you, Alfred

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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See all 8819 reviews