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Five Star Ford

(8,758 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 22 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Reviews

(8,758 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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Prior to stepping foot in the dealership, I was greeted...

Prior to stepping foot in the dealership, I was greeted by Joselyn via phone. Every moment of the process was neither rushed nor pressured. I wanted to test drive and inspect a new vehicle prior to purchasing. Even after informing her that I needed at least a week prior to giving up any personal information, she still patiently waited and treated me as though I was making the purchase that day. When it came time to purchase, I was greeted much like the first time with 5 star customer service. Joselyn made the process seamless. I almost wanted to go back up there to pretend to buy another car just because of how pleasant and easy-going she was. I highly recommend this dealership as a whole and give my special shout-out to Joselyn as my personal representative. Thank you so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying my new Bronco from Five Star Ford was an excellent...

Buying my new Bronco from Five Star Ford was an excellent experience other than the wait, LOL, but we all have to wait on our Broncos. I highly recommend John Hilsinger for your future auto purchase !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Sam Limo and Five Star Ford are a great combination. I...

Sam Limo and Five Star Ford are a great combination. I knew I wanted a 3/4 ton truck to pull my trailer. Ford had the best option for me. Sam has just the right touch. He doesn’t push and his follow thru is spot on. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Our experience at this dealership was great. John H was...

Our experience at this dealership was great. John H was excellent! Very friendly and knowledgeable about the Jeep. He made the process very easy and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Alfred was awesome to work with, zero pressure on the...

Alfred was awesome to work with, zero pressure on the sale and made the experience enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was one of the most pleasant car buying experiences...

This was one of the most pleasant car buying experiences we have had. Alfred listened to our needs and wants, offered a variety of options, was not pushy, and allowed us to determine which truck was just right for us. The service we received from picking out a truck to driving off the lot was top notch! Thank you to Alfred & the Five Star Ford team for your quality customer service. You earned our loyalty and we will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Five Star Ford, North Richland Hills, Texas has been the...

Five Star Ford, North Richland Hills, Texas has been the best experience purchasing vehicles, throughout the past seven years. I currently work construction, have been for half a decade now. As work continued to increase life got stressful everything was going as planned but there was something that weren't right. Ding Ding Ding! Bells and lights were going off. Umm Hmm, " YOU NEED A BIGGER VEHICLE ", midsize sedan was my first choice, try piling materials, power tools, and at times heavy machinery into a 2016 Ford Focus hatchback, extremely challenging. I decided to contact my local car saleswoman, Crystal Sanders, whom I purchased two vehicles from in the past. I mentioned my circumstances to Crystal and what I needed the vehicle for. My suggestion for Mrs. C. Sanders was a midsize sedan possibly a Ford Escape. The service I received from Mrs. Sanders and John Little was outstanding. Within the hour of speaking to Crystal she almost immediately contacted me with some really awesome news. Not only was she able to find a vehicle quick but she exceeded my expectations. "A NEW FORD F-150 xlt", I was totally in Ahh. John Little and Crystal Sanders did a remarkable job, offered a great price and the warranty is unbelievable. ( The A-Team ). I will enjoy this vehicle and continue to use Crystal and John for future purchases. Thank you! Crystal / John

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rick Dike was very professional and easy to work with. I...

Rick Dike was very professional and easy to work with. I am definitely a repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best place and people to buy a new or used car or truck...

Best place and people to buy a new or used car or truck from Alfred is the best salesman in the car business

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was the best car buying experience ever. From start...

This was the best car buying experience ever. From start to finish everything was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Thank you five star Ford for the best car buying experience ever.