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Five Star Ford

(8,758 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 22 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Reviews

(8,758 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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I have been purchasing new vehicles since Charlie Hillard...

I have been purchasing new vehicles since Charlie Hillard was @ university & I-30. Have always purchased Ford trucks. Just to name a few from Nichol's, Westway, South West @ Weatherford and Five Star Ford. The product for me has always been great. Of all the years I have been purchasing our vehicles. Five Star has been the one that has been the best in Sales & Service. I have seen much improvement through the years in many dealerships sales and service practices,as I have also delt with different makes (due to my wife) but none to compare with the friendliest and most courteous @ Five Star. From the moment you get out of your car there is someone there to offer their help in finding someone for you or assisting you in any need. From the last vehicles I bought 3 yrs ago to the present their motto has always been to please the customer. All I have to say is good luck Five Star in all of your endeavors and keep up the good work and continue to work as the great team that you have achieved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I have been purchasing new vehicles since Charlie

I have been purchasing new vehicles since Charlie Hillard was @ university & I-30. Have always purchased Ford trucks. Just to name a few from Nichol's, Westway, South West @ Weatherford and Five Star Ford. The product for me has always been great. Of all the years I have been purchasing our vehicles. Five Star has been the one that has been the best in Sales & Service. I have seen much improvement through the years in many dealerships sales and service practices,as I have also delt with different makes (due to my wife) but none to compare with the friendliest and most courteous @ Five Star. From the moment you get out of your car there is someone there to offer their help in finding someone for you or assisting you in any need. From the last vehicles I bought 3 yrs ago to the present their motto has always been to please the customer. All I have to say is good luck Five Star in all of your endeavors and keep up the good work and continue to work as the great team that you have achieved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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super great experince!!! Worked hard to find what I was...

super great experince!!! Worked hard to find what I was looking for, which in turn made the move a easy one. I would return for sure for my next truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is the best vehicle purchasing experience that I...

This is the best vehicle purchasing experience that I have had, thanks to the people listed above. Thank you, to Aaron and Anthony and Diron.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alfred El-Darazi and everyone at 5 Star Ford in N....

Alfred El-Darazi and everyone at 5 Star Ford in N. Richland Hills are very friendly and a pleasure buy or lease a car from.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great service great deal very satisfied with car. treated...

great service great deal very satisfied with car. treated very well jimmy Mathews was a great to do business with will buy there in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I let David know what I was looking for. He was able to...

I let David know what I was looking for. He was able to show me a couple of options and we were in and out with a new car in 3.5 hrs. I am really enjoying my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Lee did a outstanding job considering the end of the year...

Lee did a outstanding job considering the end of the year is the busiest. He was very prompt answering my e mails and any questions i had . thanks for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My interaction was simple, straight forward, honest,...

My interaction was simple, straight forward, honest, fair, and diligent. No games here. I am happy to endorse the process of purchasing a vehicle through this dealership. They sold me the truck I wanted, for the price I wanted to pay, gave me what I asked for my trade, and made the finance and paperwork a snap. Kudos to everyone that I worked with, and I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

When we arrived, Lee was outside in the very cold weather...

When we arrived, Lee was outside in the very cold weather all in heavy coat, gloves and hat. What a trooper!! We instantly talked to him first and he was friendly right from the start. He was very personable and you can tell he was genuinely happy to have us as a customer and that we picked Ford to buy a truck. Everyone was so nice and helpful and the whole process was quick and painless! Great people to work with but Lee made it even better! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.