Mercedes-Benz of Princeton

Great service from Mercedes benz of Princeton in Lawrenceville nj. Will happily tell friends in the market to stop by here.

Richard was great. He spent a lot of time patiently teaching my wife and I all the features of the GLE 350, especially with the high-tech Info system. I was very pleased overall with the sales process, expeditious paperwork process, and vehicle delivery process.

Very professional in both sales and service departments. A pleasure working with Mr. Orsini and Mr.Hirtler.

Easy to schedule. Repair took just as long as told and cost as much as was told. Didn't wait longer than expected. Our service rep, Jeff, was professional, clear and courteous.

The service was quick and they made sure to recommend replacement which helps keep your cars life healthy.

Oh my goodness, thank you so much for making the dreaded car buying experience so easy and comfortable!! Top notch!!

Robert was also very professional, knowledgeable and kind. Explained all essentials with some details for new Mercedes owner. Answered all my questions clearly and offered to help. Amazing experience.

We are very pleased with our experience in terms of ease, efficiency and customer service

Easy to make appointment, work was finished in time while I waited, and the service lead Victor Rivera was superb and most accommodating.

Extremely disappointed with the service at this dealership in Princeton. I regret leasing my car here. I should have know from day one when we walked in and they turned their heads on us. Mentioned it to my friends, same thing happened to them except they chose to go elsewhere. I went in to have my tail lights replaced for the second time due to condensation from the car wash and was told this is normal and only replacing to shut me up, pretty much. In the meantime, I had a loaner, when I picked up my car it only had 2% gas so I asked for a gas slip since I did not bring my car there on E and they said they don't do that. They could have cared less if I ran out of gas trying to get to the gas station. They claimed they only drove my car 4 miles, still, why would you drive my car with no gas and if it's there to replace tail lights, why are you driving it?? Two days later I get a bill for $23.00 for gas I didn't put in the loaner. Like what? You couldn't put gas in my car but you're charging me for gas for the loaner. Interesting! No other car dealer would do that. Mercedes, please, do better! Oh, and my app alerted me that my car sat out front all night unlocked, when I asked about it, they apologized. I walked up to my car and the door was not even closed, had it rained it would have ruined the car. Called corporate 3 days ago and still waiting to hear back.