Reviews
Working with John B and waiting for my Toyota Rav4
We were greeted warmly and in a timely manner. Our salesman was personable and easy to work with. We put a deposit down and now just waiting for my car. I hope they are true to their word that it will be a week. Fingers crossed
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jill, thank you for sharing your review. We're happy that you enjoyed working with our team. We appreciate your patience while you wait for your vehicle to arrive! -Herb Chambers Toyota of Auburn
Bad service and it’s was very expensive I can’t believe.
Bad service and it’s was very expensive I can’t believe. And the personal was very rude when I was paying my bills those two lady’s they are no good doing service to the customer sorry.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the feedback. I'm sorry to read about this experience and will review this with the appropriate members of our team. I hope you'll consider giving us the opportunity to provide you with better service in the future. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com
All service coordinator cared about was up selling me on
All service coordinator cared about was up selling me on service. I was promised an hour appointment and then told it would take over an hour and a half when I arrived. Thankfully they got the service done quickly but with a major attitude.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Stephanie, thank you for sharing your honest feedback. We apologize for not meeting the expectations we set when scheduling your appointment. We have reviewed your comments with our team to help ensure a better visit next time. We hope you will consider giving us another opportunity to provide you with a 5-star experience. Thank you again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com
They were very accommodating and taking my vehicle
They were very accommodating and taking my vehicle immediately after a quick phone call..... Always courteous, always helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a Herb Chambers Toyota of Auburn customer! We appreciate your continued support, as well as your kind review, and look forward to serving you again next time. Take care!
Fue una buena persona y me dio un buen trato, me ayudó en
Fue una buena persona y me dio un buen trato, me ayudó en todo, El hace bien su trabajo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
¡Nos alegra que haya tenido una gran visita! ¡Gracias por dejar tus cinco estrellas! - Herb Chambers Toyota of Auburn
This dealership is awesome!
This dealership is awesome!!! Jeff Krasner took excellent care of me got me in and out in a timely fashion. Took the time to explain my needs he is awesome!!! I will go there again for future issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave Jeff and the team five stars! We're so happy you enjoyed the experience and will feel confident to return for future service appointments! We look forward to seeing you again! - Herb Chambers Toyota of Auburn
I have purchased many cars at this dealership, Derek
I have purchased many cars at this dealership, Derek Beaulieu was this cars sales person. Derek was very helpful with all aspects of my new purchase along with Tim the sales manager. i feel all my expectations was addressed and service was explained to my satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It means so much to us that you have purchased so many cars from us in the past! Having a loyal customer like you makes our day, and we appreciate the rave review for Derek and Tim! We hope you enjoy your vehicle and look forward to the next one! Thank you! - Herb Chambers Toyota of Auburn
Third car I have bought from Herb Chambers in
Third car I have bought from Herb Chambers in Auburn Service has been prompt and accurate Love the attention to detail
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you returning for a third vehicle purchase at Herb Chambers Toyota of Auburn! We are happy to have you as a customer and look forward to seeing you again! Thank you!
Very good visit today.
Very good visit today. They took me in early and got me out right at the promised time Kevin was great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We appreciate you visiting Kevin & the team here at Herb Chambers Toyota of Auburn and look forward to seeing you again next time. Take care!
Marque was terrific!
Marque was terrific! Really knows the business.The lease was for my wife and he patiently sat with her, showing how to operate the car and sync her phone to the radio. Thanks again Marque.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review, Jim! We're thrilled to hear that Marque provided your wife with stellar service while getting her acquainted with her new vehicle. Thanks for trusting Herb Chambers Toyota of Auburn with your business and please don't hesitate to reach out if there's anything else we can do for you!