Reviews
Service
My 2012 Honda is in tip top condition thanks to the quality service and repair it receives from Auto Nation Thornton Rd.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Warranty issues
Problems with first Honda we ever bought 6 months after sell. Door light coming on saying door was not closed. Was told it was probably cause by seat belt getting caught in door and it was not covered by warranty. Said it would be $210 but went they came back try to change $245. Never heard of this happen- wishing we had not bought a Honda and wish we never went to this dealership. Tried to call person who sold to me and was told they did not work there anymore. Explain my problem and they send me to fiancé department for some reason and of course person was no help.
- Customer service —
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
James, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (877) 521-1397 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Honda HR-V
Very pleasant experience and easy process!!!!!!!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rose, we're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Great Car Service
Great experience with AutoNation Honda. Denzell was our point of contact when we arrived and did a very professional and thorough job handling our visit. I would not hesitate to go back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steven, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Experience
My service at this location was Great Continue to keep up the wy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic with your strong recommendation of our location, Tina. If you ever need any help, please give us a call!
New car purchase
Mario was up front and honest. Truly didn't act like the typical SALESMAN! He explained all the options, and was up front and personable THANKS MARIO
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles, thanks for taking the time to leave us a great rating and let us know how your visit with Mario went! We sincerely value your business and look forward to your next visit! Take care!
Go somewhere else. Truly.
It was AWFUL! They ?washed my car.. you could see bugs and DIRTY water spots from at least 20 feet away! The tires had not been shined SND the floors were not vacuumed! I complained. It came back washed and the front was vacuumed but then there small bits of debris all over my backseat which was never there! They supposedly did the Clorox sanitation service. The advisor said it would smell slightly like Clorox. ZERO scent, so I got a wet nap, lightly rubbed my shifter knob and it was dirty, as was the steering wheel and door handles. You could still see a little debris on the cup holders that was there when I arrived! MY ONLY HOPE IS THAT THEY DID CHANGE MY OIL, FILTER and ROTATE AND BALANCE MY TIRES!!! I honestly honk I just handed them around $300 for nothing!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rhonda, we appreciate you taking the time to respond. The staff at AutoNation Honda Thornton Road take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (877) 521-1397. We would appreciate the chance to turn your experience around.
Car Service Review
Khalil- my service advisor, was attentive to detail of my car service needs. And Kept me updated on the time left of my service with it being a busy day. Overall great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We?re happy to see you had a great experience at our dealership. We certainly value your business. Have a great day!
Panamera Porsche
Mario Moses provided Excellent Services This is the second car that I've brought from dealership because of his outstanding service ..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Vincent, we are very happy to have provided you with such a positive experience! Enjoy your new Panamera and if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AutoNation on Thorton Road
I had a 7am oil change appointment and they opened on time. In addition, I was greeted by a friendly associate. The service was quick. I was checking out in less than an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ricardo, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!