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AutoNation Honda Thornton Road

(1,509 reviews)
Visit AutoNation Honda Thornton Road
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 12:00pm–6:00pm
New (888) 292-3048 (888) 292-3048
Used (888) 859-6241 (888) 859-6241
Service (888) 257-5506 (888) 257-5506

Reviews

(1,509 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Honda Thornton Road from DealerRater.

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Service department met and exceeded my expectations.

Service department met and exceeded my expectations. There was also a follow up call a week later to confirm work was satisfactory, very pleased

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership is clean and has been super helpful with

The dealership is clean and has been super helpful with both cars we have purchased from there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sales Manager was too aggressive, almost left and not

Sales Manager was too aggressive, almost left and not close the deal, but I liked Andre because he called me immediately once the car I wanted came in on the truck. The sales manager needs to work on his delivery, demeanor, persuasive skills without being a haggler. Furthermore, the financing guy did not communicate with me on which financing company I desired, he said he chose the lowest interest; but he did not slow me or communicate with me. I’ve owned 3 Hondas and never once have I stayed in a dealership more than an hour, I was there 4 hours and shared my disappointment

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Amanda, we appreciate you taking the time to respond. The staff at AutoNation Honda Thornton Road take our reviews very seriously. If you'd like, please contact our General Manager at (770) 674-6078. We'd appreciate the chance to make your experience a positive one.

Consumer response

Na

They were awesome.

They were awesome. I went in without an appointment for service and they still got me in and out in less than 2 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience.

Great experience. Everyone we worked with was extremely nice and helpful. We live out new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They are the best, my car was ready on time and the

They are the best, my car was ready on time and the service was perfect

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They are very helpful.

They are very helpful. Patient and work with me to get the car I wanted.customer service and Finance was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I always take my car for service at AutoNation where I

I always take my car for service at AutoNation where I bought it. The only thing I missed was periodic status update (1 at least) from technician Brayan Sredzin, albeit he is a very respectful gentleman, I had to ask him for it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

dealership staff were very pleasant through service took

dealership staff were very pleasant through service took a little time the surround were clean well maintained -and my experience was overall very good. I would recommend this AutoNation to buy and service vehicle in the future. They communicated what my vehicle needed now and for the potential future. Thanks for such an great experience!!!! Nice to know customer service has not been complete diminished by COVID and people rudeness in the service industry!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Virgie, Dino, and Michael took the time to answer all my

Virgie, Dino, and Michael took the time to answer all my questions and were all a pleasure to work with. They took the time to try to locate the vehicle in the color of my first choice. Apparently I’m not the only one that likes red! Although they weren’t able to locate the vehicle in red, I left in the car I was looking for…in another color. No pressure sale…and nice people to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.