Reviews
Time to trade optimized
Had 11 year old Jeep that needed major service. Before completion, patiently allowed me to consider other options, salesman very knowledgeable and accommodating, ultimately chose a new Jeep Grand Cherokee L SUV. Found exactly what I wanted in short order and drove off immediately. Salesman even helped me unload old car plus rental car into new car! Very easy experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
TJ, Congratulations on your new Grand Cherokee L! I'm glad you enjoyed your experience. We appreciate your business and your review! Terry O'Brien
Closer to home isn't always the best!
Although I didn't buy my Jeep from Tom O'BRIAN, I wished I would have. My experience with the dealership approx 2 miles from my house was horrible. I go out If my way to go to Tom O'BRIAN. Service was fast and easy. Preston is very friendly and does his job well. He explained when I had questions. He talks to you not at you. I will continue to go out of my way! 5 star experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
R.A.S., Thank you for making the trip to Tom O'Brien. We're glad you did and we look forward to helping you maintain your Jeep for years to come! Terry O'Brien
Awesome Service!
In and out in a jiffy,Preston was a breath of fresh air.Waiting area was very cozy and comfortable.Karen the cashier was very helpful during checkout.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Paul, We're glad you were happy with your service. Thank you for your business! Terry O'Brien
Quick oil change and tire rotation
First oil change and tire rotation on my jeep wrangler I bought there in Nov 2022. No appointment needed, great quick easy service, would recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Katie, Glad they could get you in and back on the road quickly. Thank you for trusting us to service your Wrangler! Terry O'Brien
Kudos to Tom O’Brien dealership.
Quick service, smiling helpful technicians and a comfortable waiting room. In these days of terrible service, it’s nice to know that there are still some businesses who care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeri, Thank you for sharing your experience at Tom O'Brien. We're glad you were happy with your service and we look forward to seeing you the next time your vehicle needs maintenance. Thank you for your business! Terry O'Brien
2nd visit was far superior than 1st
A far better experience this time around than the first time I took my car in for an oil change. Was greeted promptly, informed I had Jeep wave and needed oil change and tire rotation. I didn’t stay and wait for my car, they called and kept me up to date on status of car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kristin, I'm glad you were happy with your experience this time around. Although we have a great team that tries their best every day, we do run a very busy shop and admittedly drop the ball on occasion. This visit is more typical of our dealership. Thank you for your business. We look forward to seeing you the next time your Jeep needs maintenance! Terry O'Brien
Great Experience
We had a great, no pressure experience and will definitely be back for our next vehicle. The salesperson was very knowledgeable of the vehicle we purchased!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dan, Thank you for your review and your five star rating. We appreciate your business! Terry O'Brien
Great Dealership
Great customer service, easy transactions! Felt like I could trust them throughout the whole process. Would recommend them to anyone! Matt is who I worked with and he’s tremendous.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Colin, Customers love working with Matt! He does a great job representing the dealership. He's also my nephew and part of the 4th generation working in the O'Brien Automotive Family! Thank you for your business. Terry O'Brien
Excellent!
Excellent service. Very speedy and courteous. They were both knowledgeable and helpful. I was impressed and look forward to visiting them again. Thank you for your good work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Todd, Thank you for sharing your experience and your kind review. We appreciate your business! Terry O'Brien
Great Service
Preston took great care of me while I was in to service my vehicle. The service was quick and easy. Preston has taken care of me before and is always professional, kind and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jon, Thank you for sharing your experience working with Preston. He does a great job with his customers! We appreciate your business! Terry O'Brien