2020 Dodge Journey consumer reviews

$23,675 starting MSRP
side view of 2020 Journey Dodge
80% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.2
  • Interior design 4.3
  • Performance 3.9
  • Value for the money 4.1
  • Exterior styling 4.2
  • Reliability 4.2
Explore the 2020 Dodge Journey
Shop the 2020 Dodge Journey
5.0

Love my car ❤️

Just purchased my vehicle. So far I absolutely love it. Always a dodge fan. Already took a mini trip with all the kids it was very roomy and smooth ride. Would recommend

5.0

Smooth drive

Good gas mileage, smooth and quiet driving, not to touchy on the brakes, and extremely rooming for our growing family. Highly recommend for anyone with kids or someone who travels a lot.

5.0

Reliable vehicle, size of the car is perfect.

Test drove the vehicle, smooth ride. Lots of room from the front to the back. Storage space, leg room, radio has Sirius satellite, usb supportive.

5.0

Reliable vehicle, size of the car is perfect.

This car is perfect for my kids. 3rd row seat that lets down to storage your packages. Prefect for me& my family. Comfortable ride. Enjoy the radio, all of the features work and was shown by my salesman Jimmy B.

1.0

xxxxy

Pice of xxxxy not a reliable source for going far breaking problems suspension is shaky and dangerous, sales rip me off with trade in do not buy

4.6

First purchase

I love the storage compartments. Easy to drive, smooth ride and nice handling. I also love the SmartLock feature. Third row seating with plenty cupholders.

5.0

Really a great car for the money

This is our second Dodge Journey. We purchased our fist one about five years ago. Loved it, and decided to buy one for our daughter in college.

4.7

Ms reliable

This vehicle can comfortably accommodate my family. I highly recommend their service to anyone thats looking to purchase a vehicle. Steven Bernard is the best car salesman that I've ever encountered.

4.9

First New Car

This car meets all my needs. Lots of leg room and space for my 3 kids. I have 3 rows so that is fantastic for back packs and groceries. Back seats let down for extra storage, also a plus. There are more than enough outlets for phone charging and it has bluetooth capable. I love the keyless entry and start. It is a little noisy when driving on the freeway. However the drive is smooth and it is good on gas.

1.0

Journey is an unsafe car and an unreliable company

Dodge Journey is a bad and unsafe car and Dodge is an unreliable company. We bought a 2015 Dodge Journey for my mother at Arrigo Sawgrass. We were looking for a safe SUV, a car you can trust. In September of this year, she was driving and suddenly a radiator hose exploded, she stopped the car abruptly and found that everything under the hood of the vehicle was very hot. She never got any warning lights or temperature problem at the dashboard. We used the crane to move the car to the dealer (Arrigo Sawgrass), they said that the problem was in the head gasket engine, for some reason it broke and the oil was mixing with the coolant. That mix (refrigerant with oil) was in the refrigerant system as a pressure cooker boiling and suddenly exploded. The engine temperature was normal, the sensors did not send any warnings and that vehicle does not have temperature sensors for hoses or other elements. The dealer sent us a quote for the repair, around $ 10,000. The car has 60,000 miles and the 5-year warranty ended in May 2020, so we are out of warranty for four months. The warranty for this model is 5 years or 100,000 miles. We talked to Dodge and they didn’t offer us any solution. They don't care about the Corona pandemic and the whole time the car was without use. I checked other Dodge Journey reviews online and this car's overheating seems to be a known issue. We can draw some conclusions from what happened. 1. The dashboard never noticed any fault, this is a design security flaw. 2. Why did the engine head gasket break?. The dealer said that this engine model used to overheat and broke the head gasket seal, another design issue. 3. This could have happened on the road, thanks God my mother is fine, but the result could have been different. 4. Why, if the overheating problem is a known issue, they are still selling this model?, this model should be withdrawn from the market. We are not going to pay 10,000 to fix the car and we talked with the Arrigo´s Manager (Dealer) and he said that the best solution would be to take the car as trade for another car… they offered us $1,200… no comments. We are really upset by this experience and disappointed by the low reliability of Dodge.