2016 Nissan Murano consumer reviews

Pulled into the Nissan dealership in my 2012 Honda Civic with 210,000 mi on it. It appears that my 2016 Nissan Murano Platinum will need anywhere from $1,500 to $5,000 in repairs. For an ABS actuator problem which could also involve The wiring harness. Doing my own research. I found out that there was a recall for this very problem and the Murano was taken in for this repair in 2019 by the previous owner. I questioned if the replacement part had also been defective and was told that with the high mileage and the age of the vehicle and that part being discontinued that there was nothing that the Nissan corporation could do for me to help me out with these repairs or the cost of these repairs. The agent who answered the phone at Nissan consumer affairs denied that there had ever been a recall for this part and denied that the vehicle had ever been taken in for replacement of the defective ABS actuator. When I informed the agent that the Nissan dealership had told me the repairs had taken place and the day, month and year that the repairs had supposedly taken place. The agent said the dealership was mistaken and that there was no such recall or such work done on the Murano and there was nothing again that Nissan corporation could do for me and hung up the phone on me and did block my phone number. When I attempted to call back and speak with someone else. I will never buy another Nissan product. I have had three Hondas one went well over 300,000 mi the usual upkeep and I'm still currently driving my 2012 with 210,000, mi and I've only ever done the usual upkeep. This is the sorriest customer service that I have ever been subjected to by any company and total lack of concern for me as a consumer.

I absolutely LOVE this car. the ride is smooth, comfortable seats and has great pick up with speed. I feel like I'm sitting in luxury. gas mileage is quite decent. I've owned it for 5 years now and intend to keep as long as possible. the only downfall is the towing capacity is 1500 lbs

Most uncomfortable interior I've ever road in. Has no cubbies for your phone or wallet. None! Windows noise is ridiculously loud and feels like my head is bout to hit the roof.

I’ve had a Platinum for 6 years and no issue whatsoever. Very comfortable on long drives and options galore. I’m at 130k mile and still doing great.

I really like my car and was told by others that when it's gets to 100,000 miles it dead in the water. They were correct....104 000 miles and now it needs over $5,000.00 worth of work. They car was basically at home every day except for trips. I've had my Dodge for 13 years and have never had these kinds of problems. Will never buy another one

I’ve owned this car for 5 years and have loved it. I was in a rear end accident where the car went under me and the car took that damage. After getting it back from the auto shop I’ve driven it for 4 years with no issues. The guy in the Lexus said he would buy one based on how well my car took that accident. Super comfortable to drive, good cameras and blind spot.

I love it! It’s very nice inside. The outside could be better but I like it enough to buy it and I’m glad I did. Regular gas instead of premium is a huge plus. Loaded with options because it’s the platinum edition!

Purchased in 2019. After looking for a vehicle for quite sometime, I had a rental visiting my son. Wow. It was nice. Researched, found a white with tan interior. Leather seats. Low miles on this 16 sl. If you have back issues. Try this. 2016. 18 inch tires. Put a soft cover on wheel. 2 years and it’s great. 42k now, purchased with 24k.

Wanted a luxury car without the high price tag. My Murano gives me that and more. Plan on owning it for a long, long time.

The Murano has been a perfect vehicle for us. Great mileage and and very attractive vehicle. Great comfort on longer trips. Handling and cornering is very precise