Though I had an appointment, it took about 3 hours for an oil change and the maintenance (tire pressure check, alignment, car wash). I thought I would be there no more than 1 hour. I appreciate Conner advising me of the cost of a part which was prohibitive and he did not order it. Something we both agreed to. (Over $600 for a fog light glass which had been broken by debris flying into it and breaking it) The staff are fine, but you need many more technicians to do the maintenance.
Service advisor Nicholas is such an amazing guy to work with! He is very thoughtful all while striving to complete the task at hand all handling multiple clients. I’d like to say thank you for being extremely professional aiming to please.
Last weekend, I purchased my third car with Acura Carland and I have to say, there has been a complete turn around here. Previous experiences had me not wanting to even step foot in this dealership, but I am SO glad I did! I walked in not expecting much, but not only were they able to help with concerns I had with my old car, they were able to get me into a new one that fit all of my needs. Thank you Robert, Jimmy, and Primevere for taking care of me and making me feel apart of Acura Carland. I honestly can not say enough amazing things about you all. I also have to mention that the service department is great as well. I had an issue with my apt. complex and parking the loaner car and Lakisha took care of it, no questions asked. Thank you again Acura Carland!
We just purchased a 2019 RDX from Leo Lodin. When we arrived, we received the exact price he quoted us by email. He was fair, honest and the process was very smooth. Additional kudos to Truc, the finance person who was the most personable and decent finance person we have ever dealt with.
I recommend this dealer and especially Leo and Truc, this was the smoothest vehicle purchase we have ever had.
Once you go to a few dealers you start to see a trend of how they just want to sell you a car. This was one of my last three places on my list to visit but it easily became my last. The salesman, Bryan Garcia I believe, was extremely helpful and broke away from that role of a pushy salesman. He answered all my questions and made me really feel like he actually cared I left happy. For all future car purchases I will definitely be coming to Bryan first for help before anyone else. I could have hoped for a better experience.
Purchased a new showroom Porsche Boxster for my wife’s Christmas present on 11/30/18. Of course she loves it.
the process was easy an congenial with Kim Smith , who is super knowledgeable about Porsche’s.
This makes our fourth Porsche and all of them are masterville to drive.
Thanks Kim an everyone at Porsche Southpoint!
Kyle Vavra is an excellent Service Consultant! He communicated the conditions of my car, and clearly spoke of, and even showed me the parts needed, as well as discussed labor required to make repairs. He prioritized the repairs so I could work within my budget to get them done.
I recently purchased my new 2018 Passat from Karen Radley VW. I chose Karen Radley after viewing their selection and prices. They had exactly what I wanted and at a price I could not find locally. I was very pleased with the service I received while purchasing my car and extremely pleased with the service I received after the purchase. I drove 3 hours to Karen Radley VW and I would do it again. Thank you again Earnest Williams and John Hulme for all your help.
This is my second car purchase with Acura Carland. Very pleased with purchase, customer service, and overall car buying experience on both occasions. Definitely will be back again if in need of another new vehicle.
I purchased my second RDX from Continental Acura of Naperville in September 2018. I originally had the 2017 RDX but after seeing the change in body style and cabin of the 2019, I had to have it. Greg Pew and Sharon were awesome during my first purchase and they were again awesome last month. The process was seamless, the time that was spent getting me familiar with the new cabin was great, and the financing process was quick and easy. I would highly recommend this dealership to friends and family or anyone in the market to buy an Acura. Thank you Greg and Sharon
My appointment was at 8:00 a.m. I brought the car in early around 7:45 a.m. and the technician Keris went over the work that was to be done. They took the car in and the work was done within an hour. After paying for the service, I left the lot by 9:00 a.m. They really made my day. Thank you for the express service.
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