Used BMW sedans for sale near Walled Lake, MI

If you're like me, taking your car for service is right up there with going to the dentist. At BMW of Rochester Hills the team works above and beyond to make the process easy.  I'm not an easy customer, I blow in and out of the service depart like it's a pit stop at Detroit Grand Prix. Tonight I realized I had forgotten to grab my spare house key. My service advisor had ask me earlier that morning, "do you need any of these keys" and I said 'no' thinking I had a spare.  Not so and now, after normal business hours, I was locked out of my home. Perplexed as to if I call a locksmith, a local hotel or a friend for a night on their sofa... I contacted BMW of Rochester Hills via social media to let them know of my precarious situation. Within minutes they had contacted me back, circled the wagons and found a solution.  Not only did they rise far beyond expectations, later that evening they proactively reached out to confirm I had made it home safely.  That is customer service! The team at BMW of Rochester Hills recognizes that completing a transaction (be it sales or service) isn't the end but part of the process of building a long term relationship with a customer.  They are truly committed to delivering top notch service and genuinely care that your needs are addressed.  While I don't suggested you lock yourself out of your home to test the validity of my recommendation, I would highly recommend BMW of Rochester Hills, if you are looking for an organization that values you as a customer.

I have been dreading the car buying market because, for the last couple of years, the shadiness of dealers was taken to a whole new level. I had my name on a waitlist for a car, and it didn't seem like they were getting any anytime soon, so my husband told me I needed to make a decision. So, I was looking at a Mercedes, and my student mentioned that the new BMW X1 was worth checking out. I am SO glad that I did. We walked into the dealership, and were warmly greeted by the front desk. Shannon Polsgrove greeted us, and offered to help us. I told her what I wanted and asked her if we could build one out. She was so positive, fun, helpful, kind, and supportive throughout the whole process. She made me feel like I was ordering their top car in the dealership, and was patient with all of my questions. She gave her honest opinion about color and build, and the experience that I had been dreading for months turned into a fun and happy one, and I built a car that I am super excited about, after two years of not being excited about any. We also met the manager, Steve Williams, who was just as friendly and patient. Mind you, it was past closing at this point, and neither of them were rushing us, even with knowing that we still had the Mercedes to look at. We left and went to the dealership down the road, and had the exact opposite experience. I won't get into details here, but it solidified my decision that BMW of Farmington Hills was the relationship I wanted to create. We called the next day and placed a deposit, and as promised, we placed our order with the exact build, and were immediately given a production number, where we could track our truck. I have been told by so many dealerships that you don't get to pick anymore, and you get whatever comes in, and I'm happy to say, that is not the case with this dealership. Everything was stress-free and positive, and I can't wait till my car comes in! I have been telling everyone about my experience, because it really was unlike any car experience I've ever had! They have a customer for life with me! And now my family and friends are all interested in a BMW.

I have purchased cars for over 40 years, both here in the Us as well as in Europe. This was by far the best experience. Fahad and his manager Jim, answered all of my questions and showed me everything that I wanted to see. There was absolutely none our the “usual” high pressure salesmanship, with repeated phone calls and messages.I already know where my next car will be purchased from.

it is great except for the tires. I cannot believe BMW is still putting on Dunlap tires that only last about 12000 miles. I almost did not buy the car because of these cheep tires.

I was a walk in first time customer and assigned to Mr. Raj Pallai an experienced salesman. He was affable, intelligent, competent and quite responsive both to phone calls and email requests. His pricing was very competitive and he followed through on what he said he was going to deliver. It was refreshing to work with such a professional.

The car is great You can?t go wrong with a BMW is thing about the car is very very very nice. The body style is on point to

I’ve been a BMW driver for decades. Just purchased a 2024 x1 28i through Tonya Murray, a most professional and pleasant person to deal with. She tenaciously searched out the vehicle with my preferred colors exterior and interior and managed to get me exactly what I wanted delivered within a week. The car is gorgeous. And fun to drive.

Kind, honest and knowledgeable staff. No pressure whatsoever! They were all extremely helpful. Nice selection of BMWs on the lot.

Thanks again and shout out to the service department for always going a love nd beyond!! Thank you Christina!!

I love this car. I have the 540 m sport and still get compliments on it almost daily. I got the shadow line option also so it’s blacked out cool

No problems in the three years I have had the car. Great for commuting and for long trips. I have had no major expenses or issues

I?ve never had a bad experience here. The staff is friendly and knowledgeable. Service is always efficient. I will turn to champion for all my future vehicle needs.

The BMW 330i from 2017 is my favorite BMW it has just enough legroom for me and my family but what I do not like about it is that it does not have a moonroof and the CID screen is too small and there is not very much AC controls in the back.

We leased a 2023 Explorer. We love our car and had fantastic customer service. Thank you Nicole and Zack!

Absolutley one of the best cars I ever owned. BMW is the power Period. Mine is styled to the max with carbon fibers and sport wheels and so on. When I drive it out there every oe looks at it as if t is the m4 running around a real headd turner thanksto BMW. eASY TO CUSTOPISE IT TOO. LOVE MY CAR..WILL BUY EVEN BETTER MODEL NEXT 2 YEARS OR SO...

Holly was absolutely amazing. Her customer service skills were incredible. The wait time was minimal, I had a oil change.

I loved this car but move into a convertible. Never had an issue with it. Garaged all winter. The car was maintained only by BMW and driven only in the spring and summer.

I am very satisfied with my recent visit at Serra Dealer for service. My advisor Tyler was very helpful and professional, they changed oil and filter in reasonable time. Keep up the good work. Thank you!

Larry Welsh is an outstanding salesman. He took plenty of time with me and explained everything so well. I would definitely recommend Larry to friends.

I purchased my BMW 330i from BMW Gwinnett and it hasn't disappointed . It's great on gas mileage and very sexy. I took the certified pre-own route in which I'd suggest to assure you're protecting your investment. The interior is sexy as well as the exterior. The ride is smooth as silk and the price is definitely doable. If you're in Georgia check out Tolli Poff at BMW Gwinnett. You won't be disappointed!

If you’re reading this review ur like me, wondering where do you go anymore to buy a car with an exceptional dealer experience. This is the place! Get ahold of Rob Guthrie/Joe Lehr and thank me later. You don’t find salesmen like this anymore. I was calling dealerships all over/around Michigan. I couldn’t get a call back! I’m glad I found these guys. Closed the deal in a day and drove my new Tacoma home. Alex( the finance guy )was great ,had me on the road in under 10 mins. Thanks again Rob/Joe/Alex!

My 2011 328i has just reached 223k miles. No timing chain replacement. Only oil changes and coolant flushes. Obviously break pads and rotors. It’s been amazing. Fun to drive although I get 22mpg average. As Long as you don’t touch it and don’t drive it like you stole it, you can count on it.

Scott Viau was a very patient and helpful sales rep. I was not sure I really was looking for a Jeep , but he found an excellent vehicle choice for me and did not pressure me . Once the transaction was completed he spent a great deal of time showing me all of the many features found on this car. He helped pair my wife and my phones and truly made me a future customer.

This car is an absolute beast! Not only is it a reliable luxury car but when you need that power it can pretty much take on anyone on the road without much effort thanks to the 523 HP and 553 lbs of torque! It rides like you are on air in comfort mode but as soon as you press that Sport Plus button it’s Mr Hyde! Wow what a machine. Love this car.

I don't drive much so my last oil change was several months ago. Although arriving early, this place was bustling but that was OK as I planned ahead and brought a book.

This car met all my needs. It has so many features that I love. It’s sporty yet stylish. It’s comfortable and is perfect for what I was looking for. You definitely get back for your money. Has cool features the heated steering wheel, panoramic sunroof, and much more.

I had a stripped lug. I purchased the lug nut and stud, they replaced it no charge. Much appreciated.

I owned a bmw 530I 2005 and a 750i 2006, both new cars. This one is by far the best. Plenty of power, very spacious, excellent interior finish ( the off white merino is splendid). The car runs perfect after 62k miles, no issue, everything is OK. I enjoy each time when I drive it, looks like new after five years.

No appointment needed and the techs will look at your car in line to tell you how long and when to expect to get it back

I purchased the 840 grand coupe over the 5 or 7 series BMW. The sporty style is a big plus. The technology is the same on all the vehicles. For now I am very pleased. Time will tell.

I came in for a tire rotation and was in a hurry, the service manager drove my truck in himself and saw that it got completed quickly and finished it with a wash, thanks a lot Doug!

This car is incredible. It is so fast right front the factory and has so much luxury and comfort I am blown away. I have owned over 20 cars and this is by far the best one. Every time I slide into the driver seat and cruise around it brings nothing but smiles to my face.

I dealt with Doug E. Fresh at the dealership and he provided an unprecedented demonstration of professionalism ans salesmanship. After submitting my query online, Doug E. Fresh was the first person to follow up on my request, get me the information I needed, and went on to sell me a car, within about 2 days. My search for a car was very strategic so when it came time to buy, I already knew EXACTLY what I wanted. Doug was able to put my work to reality, and now I am a proud owner of my FIRST Chrysler product. Because I was pressed for time, and very particular, I had my doubts, especially having talked to so so many people responding to my request for information. The entire transaction was handled like text book, find what you want, talk to Doug, sign and drive. The way car buy is supposed to be in the next generation of eCar buying. Go see this guy, he is AWESOME ! Thanks again Doug, the ride is AMAZING ! Maybe I'll come back and buy a Hellcat next time.