Used 2023 Cadillac Escalade for sale near Woonsocket, RI

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

Test drove several models and found that the Platinum Luxury model was fitting for me since I didn't like the sport models all blacked out. The 2023 model is very classy looking yet gives you the presidential feel from the inside. Worth the money to see it turns heads!

Bought a suv from Geico Ford. Steve smith was my sales representative and he was great to deal with. I never felt pressured and he explained the different features on the suv. I’m sure he loves his job and loves to help people get the type of car that they want. I would go back to buy another car and I definitely would ask for steveagain.

BEST CAR EVER so cool it’s just amazing And highly recommend it’s just pure awesomeness like I said high recommended it’s so nice I love it

The dealership is awesome and # 1 in all categories. Thank you empire for everything. I recommend anyone to go and have the best experience ever.

i purchased my Cadillac Escalade from Pepe Motors this year. The price and trade in value was better than any other company. Besides this point, they had the vehicle for me that I wanted. This vehicle not only performs better than any other SUV that I have own, it has all the updated features, technology and style than every other SUV in the market. While I have been a Mercedes owner for the past forty-five years, Cadillac simply has a better SUV that was give me pleasure for many years.

The best way to start the new year - picking up my new Cadillac and working with Al P.! The transaction could not have been smoother and Al made sure I was informed and comfortable with all of the bells & whistles! Cadillac of Norwood - there is no other place where you will be treated so well!

My experience was awesome in dealing with all of the people at Cadillac of Norwood, form my sales person to the finance person, all top notch service. I would highly recommend this dealership if you are interested in a Cadillac. My salesman John was knowledgeable about the products that he was representing.

David Hernandez always go far and beyond in customer service by making sure that I make a appointment at the best day and time according to my schedule which is beneficial and I always leave the dealership happy after his service has been provided. I bought my car in for some repairs and the process was easy and fast. My car has been repaired and looking brand new again! Thank you David!

I had a fantastic experience buying my vehicle at Cadillac of Norwood. My sales professional Al was fantastic to deal with. Highly recommend.

I was able to get in and get the car I wanted due to Tommy Dollaz he is the man when it comes to getting people a car I wouldn't want to go anywhere else to get a car... definitely will be back to refinance with Tommy dollars.....

Super friendly.. very helpful got me in last min. Very quick and speedy service . Very happy with todays experience..😏Ty

The dealership was very cordial and professional with several follow ups however they refused to negotiate on the price which I felt was a little too high based on the equipment. As a result I am purchasing at another dealer who was flexible on price and provided a better deal for a similar vehicle with less mileage that also had significantly more options and a higher window sticker.