Used 2022 Cadillac Escalade ESV for sale near Jackson Heights, NY

The people who work at Pepe Cadillac are easy to reach, understanding and extraordinarily helpful and went out of the way to solve my problem. The sales person i had was clear and extremely knowledgeable about the cars.

Great guys , they helped me get in the vehicle that was within my budget and also helped me accommodate the monthly payments thanks again guys

Flawless from start to finish!!! Steve P & Justin were excellent!! Seamless car buying experience!!! Superior customer service! I felt like a local buyer! Satisfied customer

Leo is a fantastic salesperson, very professional, he helped us every step of the way, and answered all our questions. Thank you for your service, we appreciate it!

I was attended in a timely manner. Sunny was my salesman and he was very nice. And gave me as much info as possible. There finance office worked with me to get the best rate . All done in a couple of hours. Nice group.

I worked with Daniel Brendler. Because of his knowledge, experience, and easy going personality, I will definitely come back to him when I am ready to purchase a vehicle.

I bought a 2022 Escalade ESV in 10/2023. From start to finish there was no hassle I saw the vehicle and did not purchase for over 2 months shopping around for a better deal. I went to many Cadillac Dealers across Long Island and they did not take me seriously. When I told them what I wanted my payments to be they didn't even attempt to really search for a vehicle that could match my interests. This Dealership allowed me to test drive without prejudice and also were totally patient until I was finally able to clear title problems with my Credit Unions because of NY State Laws and then Finance with Cadillac. I was shown the vehicle features several times to at least get the vehicle off the lot. My payment was 1265.00.. but now I'm down to 1065.00 per month. I would recommend this Delearship to anyone in the world. They go above and beyond in Customer Service.

Friendly courteous dealership with interest in your personal satisfaction. Fair pricing and finance terms to suit your budget. Overall good purchase experience.

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

Just had the best dealership experience anyone can possibly have, usually you need to go back and forth and back and forth, try and wheel and deal, you receive misinformation on the car or something shady. In a nutshell the car was as described, and the dealership took care of some other loose ends to make the deal push through rather quickly and painlessly. Lucinda was the salesperson I dealt with that made this experience the best one I've had. Pepe Cadillac will definitely be an option when we look for our next automobile.

I recently purchased a new GMC. The customer service provided at Bomnin, Nanuet was exemplary. My sales associate, Arnold Polanco was both personable and professional. Negotiations were respectful and he took the time to listen attentively and made certain that all my questions were answered. I never felt pressured to make a decision. Of significance, my spouse had purchased a vehicle the week before and his positive experience made it possible for me to want to return to the dealership to purchase a new car. Arnold made sure my car was cleaned and ready at pick up and he even took his time to walk me through every feature included in my purchase. I was impressed with my overall experience at Bomnin, Nanuet.