Used Cadillac OPTIQ for sale near Lake Zurich, IL

It was the best experience! So fast and easy! Ethan was great to work with! I will definitely be back to buy my next car!

I wrote a review a couple of days ago, but have since worked with Cadillac to resolve this issue and while it will not let me edit the last review I can post a new one. Working with service centers can sometimes be very challenging, especially as a woman that does not know very much about cars. It's essential to me that I am able to go to a place that I know I can trust. In February of 2022 I took my car to this dealership to get a new key fob after losing one and have my transmission inspected. My car was under an extended warranty and they were able to replace the transmission control solenoid and get both of my new key fobs under warranty and at the end of the day it only cost me $46! Along the way Tim Radice, my service consultant was absolutely phenomenal. He kept me updated and made countless calls to my different warranty companies to ensure I was spending as little out of pocket as possible. Within a week I had my car back. Sadly shortly after my transmission started acting up again and the problem was much worse. I took it back to the dealership and found out that the transmission cover had warped and it was going to be a $1,500 fix because my warranty had just expired. Tim did everything he could (he's awesome like that) and put me into contact with the service manager, Paul. From the moment I got on the phone with Paul I could tell he was handling this with the upmost professionalism. He was kind and patient and he let me spend 10 minutes walking him through the initial repair to my cars current state. Paul quickly jumped into action and got on the phone with GM to figure out why this was happening. He called me back after speaking with GM Engineering and let me know that there was some critical information GM had not relayed to them. Apparently any time you replace the solenoid you need to replace the cover as well, because it disrupts the seal and often causes transmission fluid leakage. Paul said they would 100% cover the cost of labor and asked if I would cover the $149 part, saving me over $1,000. So if course I said yes! They had no LEGAL responsibility to offer me this, especially given that they had no way to know this information at the time of the initial repair. It is; however, the right thing to do given that the issue stemmed from the initial repair. I am so thankful that Paul, Tim and the other Cadillac team members did their best to take care of me in this situation. Car troubles are never fun and are almost always quite costly. It's worth it to go to a place you can trust - and this is it.

I recieved EXCELLENT service from Mike Furman!!! He was honest and didn't even take a deposit until he had the allocation and ordered my 2026 Corvette Z06. He set me up with courtesy delivery in Colorado and made everything as easy as possible for me. His sales managers Bobby Linthicum, and Jason Witte were also helpful and available to answer all my questions every step of the way. Wyman Chow was exceptional as well coordinating the signing via FedEx and setting me up with my extended service warranties and making my purchase via wire. Criswell has an exceptional team and I will definitely refer you to anyone looking to purchase a corvette!!!

What an amazing experience! I had the pleasure to have John Khalil as my sales agent, who happens to not only be a welcoming and zealous sales agent at CarMax of Oceanside, CA, but also a very talented painting artist!! He had great compassion for my autistic son and made sure he was always comfortable during the efficient waiting process by offering him a cute CarMax car toy, a CarMax coloring book and crayons. He went above and beyond when complex situations came about during the bank’s verification process. The determination he had to push my situation through with his persistent diligence as I watched him communicate with high professionalism and positivity as a team with his colleagues/finance management team was remarkable!!!! Thank you, CarMax of Oceanside, CA!! You all are an amazing TEAM!! I’m so happy with my car!!!

I enjoyed working with Mr. Watkins. He was professional and kind. He always made sure I was comfortable. Mr. Devon did the paperwork and he was no pressure. Overall I got what I needed and asked for. Makes me think I should have asked for more!! lol I am totally satisfied.

Samantha is service was friendly from her welcome until I left the shop. Not everything was perfect but is it ever? The customer waiting area is very spacious and inviting. Coffee and cold water at the ready. The workmanship on my cars repair was great and the parts department was very friendly and helpful (so much so I left after purchasing a hat and shirt!). I appreciate the follow up by Jason (service manager) and Vic (General Manager)

Kayla is a great sales person she is very patient kind attentive and knowledgeable I would suggest anyone to visit Auto boutique and ask for kayla!

I had a fantastic experience buying my vehicle at Cadillac of Norwood. My sales professional Al was fantastic to deal with. Highly recommend.

As I walked- I felt the ambiance that I was looking for. It’s a small dealership & I felt comfortable. No pressure. So we purchase with Crestview Cadillac.

Came for diagnostics only, didn’t even buy a car - but they still treated me like a VIP. Explained everything, showed me the results, and didn’t rush. That’s what service should look like.

Had a great experience getting my truck serviced at McGovern Chevrolet. Just a routine oil change and check up. They updated me during the multi point check about a concern and quickly took care of the issue. The service was fast and very kind. I appreciated the fast service. Thank you!!

Saw the car on the website. Transferred from another Carmax location without any hassle. Process at the dealership was professional.

Great service and experience from Jay (salesperson). Customer service was exceptional. Special shout out to Desmond in the service department.

Christopher was very helpful and professional. Make the experience so nice and smooth. I will refered anyone who will be looking for vehicle, of the brands that he sell.

Ken was great very informative not pushy great first experience will recommend Ken and dealer

Jon Randall at Thompson was great to work with on an Escalade V purchase. Smooth transaction. Highly recommended!!

Very pleasant experience. The sales person was very thorough with explaining all the details of the vehicle, and was very courteous.

Maintenance and taillight housing replacement were done while I waited, and the interior was vacuumed. Thanks!