I purchased a new Buick from McMahon Chevrolet Buick and had taken it in for scheduled maintenance. The service staff greeted me warmly when I arrived and promptly took the car in for the service. The service department kept me aware of what they were doing while servicing the car. The sales staff members we had dealt with on purchasing this car saw us and stopped to speak with us to see how we liked the car, were there any problems with it, and did we have any questions. I have always had outstanding customer service from McMahon's and would highly recommend them.
I came to the dealership looking to trade two cars to buy one. They were able to find the perfect car for me, a 2017 GMC Acadia. The sales process was easy. Signing the paperwork was straightforward. However, I was told by the my sales person that she knew who traded in the car so that she would probably be able to get me a second key. After a week of waiting for the key to show up, I find out that there isn???t a second key and that I have to buy my own remote key for my vehicle. I think that they should have paid the money and provided me A second key. Now I have to pay for it out of my own pocket. It leaves a little bit of a bad taste in my mouth. So going forward, if you are planning to buy a car from them, be sure to write down everything that you expect them to provide you, especially if it is a used car. Tell them you want two sets of keys, otherwise you may end up having to pay for it yourself.
While waiting for my annual inspection, I was approached by a salesman who asked if I wanted to trade up and then worked patiently and with infectious enthusiasm to get me to a deal I could accept without pressure.
Service lead was thorough and efficient. I showed up at 1145. He looked over his scheduled appointments and quickly said come back at 1330 and we???ll fit you in. I arrived at 1330 and the car was in the shop at 1335. All complete by 1415. Out the door.
I am happy with the service that I had and the waiting room is very comfortable. The people are accommodating and friendly. The service that I asked to be done was done in a timely manner.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.