Took my car to another dealer and was told that it would be several months to have my car fixed which was under factory warranty still at 31000 miles. The dealership refused to give me any assistance with a rental or loaner past 4 days. Called Jessie at MacHaik. She fixed me up and had my car fixed in 3 weeks all while using a loaner.
I described the problem I experienced with both heated seats in my Silverado. Liz set me up with an appointment and took care of the malfunctions. They gave me a shuttle home on both my visits. There were no problems and I was treated courteous with respect. The service here is always outstanding. The service techs are very dependable.
From buying a car to general service this dealership is amazing. But one afternoon a couple weeks ago, my service adviser did more than expected. After locking my keys in the car at the grocery store, I had to reach out to Atzenhoffer Service department to see if they had a spare key to my car. They did not but Stephanie at Atzenhoffer helped me call a locksmith to retrieve my keys. It was after hours but she stayed with me through it all. She even called later that evening to make sure I made it back home safely. Service like this is why I will always come back to Atzenhoffer.
I've been very satisfied in the six and half years I've been dealing with Partners. Everyone is very courteous and respectful. I will definitely see them when I decide to buy another vehicle. The only thing I don't change vehicles very often.
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