Used 2020 Ford Escape for sale near Berkeley Lake, GA

I recently purchased a vehicle from this dealership, and my experience was mixed. Conner, the salesperson, was excellent. He was kind, patient, and very knowledgeable about the car. He took the time to thoroughly explain the vehicle and even went above and beyond by finding a charger adapter for me so I could charge the car. His customer service and professionalism were greatly appreciated and made the buying process on the sales side very smooth. Unfortunately, my experience in finance with Brian was extremely disappointing. When I declined add-ons such as GAP insurance and the extended warranty, his demeanor changed completely. He became belittling and spoke to me in a condescending manner. When I directly told him that his behavior was rude, he began slamming papers and a stapler, clearly trying to rush me out of the finance office. This was uncomfortable and unprofessional. In addition, the vehicle was not properly cleaned upon delivery. The interior seats and floor mats were visibly dirty, which was surprising for a newly purchased vehicle. I haven?t purchased a car in a while, and this experience showed me how much dealership culture has changed ? especially in finance. The overall purchase itself was relatively quick (about an hour, two hours max including a two-day process), but the behavior in finance and the condition of the car at delivery left a negative impression. Conner deserves recognition for his professionalism. However, the finance experience and vehicle cleanliness need serious improvement.

I bought a used 2020 Ford escape hybrid titanium with 33,000 miles. I came from a 2015 X3 and I am surprised how well this car handles and feels firmly planted. I love the electric driving at slow speeds and you can hear the gas engine come on and it’s louder than my BMW, but I am still pleasantly surprised by the low level of road noise at highway speeds. Mine is Persian green, which is rare, and absolutely beautiful after I waxed it. The exterior is pretty good, considering its price range, and the interior is subpar with the hard plastic on the doors, but overall, the controls are very intuitive, easily reachable, and after I learned how to use all the options, my favorite feature is the adaptive cruise control with stop and go and lane centering. The car basically just drives itself, even in the city at low speeds. I just have to make the turns and stop at red lights and stop signs if there is no car in front of me. I also love the short stopping distances with the brakes, which feel great and confidence-inspiring, and the steering actually feels better than in my BMW, which was too light at highway speeds. Another feature that sold me was how much legroom there is in the backseat, especially the fact that you can recline the backseat a little bit and also push it a few inches back to create more legroom. There is definitely more legroom in the front and back than in my BMW, even though my BMW was a few inches longer than this car. I love the look of the RAV4 hybrid XLE and it has more cargo room, but if you check the user reviews, you’ll see that the Escape hybrid actually beats it in mpg and in my area, I would’ve paid $8k - $9k more for a similar used RAV4 so I felt like the Escape hybrid was a better value overall. I rarely buy extended warranties with cars, but I did with this one since it was such a good deal at only $4000 but it gave me seven years of extended coverage and up to 80,000 more miles, whichever comes first. Considering how tariffs will affect car part pricing and car repair bills, I thought this was a an exceptional value, just like the car itself. I’ve only had it for three weeks, but I am really enjoying driving the car and seeing how little gas it sips.

Awesome experience with Greco. He explained everything and was very cleared and transparent. I would recommend him to whoever wants to buy a car. Greco was very professional and kind

Drove this 2021 escape hybrid got 40mpg and the seats were nice. The interior is not bad for the price its cheap but not fall apart cheap. On the outside it's just another white SUV the ride is a bit harsh and the 2.5 4 banger is a reiable engine. All is forgiven when the price is considered $24,000 ($21,000) after NJ EV rebate not bad for the money wireless Android Auto would have been nice though.

Very customer oriented and professional and very timely. Everyone is very friendly. The facility is very clean and there is food for purchase ad well as machines with food.

I purchased a new 2020 Ford Escape Titanium 2.0 AWD in early 2021. Four years and 60,000 miles later, I have little to complain about. The Negatives: Like many newer vehicles, the reliabilty has kept me guessing. The car has had trips to the dealership at 2k miles for a check engine light and rough idle, and various coolant leaks at 30k, 45k, and now 60k. I may try to schedule next years coolant leak appointment at 75k, and hope nothing else goes wrong. I am nervous for reliabilty going forward outside of the warranty. Also, the car depreciated at a painful rate. The Positives: This thing moves! The 2.0 turbo has 250hp and plenty of torque, giving it a surprisingly sporty feel in a little SUV. With highway driving, I regularly get between 35-42mpg. I have also been impressed with its towing ability. It will regularly tow up to the maximum of 3,500 lbs, including a 12' enclosed trailer full of furniture. It handles towing like a champ, while getting 14-16mpg (better than some trucks empty). Other notable positives are the interior design and function, the Fordpass app, and the driving technology (HUD, Adaptive Cruise Control, and Early version of Blue Cruise). Overall, it's a great car for the value. Perfect for a small family or dog owner, looking for something economical and versatile. You may want to get on a first name basis with the local Ford service department and have a backup vehicle.

My car is currently having some issues. Normally this is a pain but I can honestly say that dealing with Cathy has made it bearable. She is knowledgeable and so courteous. She takes the time to get to get to know you while taking care of your service needs. I really appreciate all the kindness she has shown me during this process. Thank you Cathy! I am a fan!!! Andrea Gehweiler

Was looking for a reliable car to last me a few years I love it so far! Such a beautiful car the speakers sound similar to a small bass box. They are cheap reliable and the best ford has to offer for a long term car

I wanted a medium SUV with towing capacity. Something a step up from by Buick Encore, which I really liked. I really liked the newer redesign of the Escape, when I first saw the image online I didn't recognize it as a Ford Escape. I went for a test drive in a SEL and the Titanium, I was definitely not sold on the SEL coming from the Buick Encore with it's awesome interior leather seats and trim. It was just too far a step down. The SEL also didn't brake correctly on the test drive, possible it needed the brakes replaced. The Titanium drove much better on the test drive and since it was raining, I got a real feel for the vehicle. I found the interior lacking, again coming from the Buick. The leather seats were not in the same class. The door arm rest also. So looking past the leather, the tech was much better. The LED, the 5 drive screens for regular, eco, sport, rain, snow, change with the drive type which is great. The 360 pilot, adaptive cruise, self parking assist, and all the other tech was awesome. Plenty of comfort and room in the back with adjustable seating. Minor repairs on the speakers and the rear door rubber seal were need. Definitely a pain but nothing is perfect. At 250 hp and the 3,500 towing capacity for future use for a pop up trailer, I'm pretty content. An Outback would have set me back 7k more for the same specs. I owned a Impreza hatch which I loved but that was not without it's flaws (for all you Sub fanatics, yes flaws) So as a long road trip car, 5 hours, it was very comfortable and with the minor repairs that were needed I'm still happy with the Ford Escape. My next car? I mix it up. Not sure what it will be.

Drive time in Marietta GA was very easy to work with and they got me into a car the same day. I would recommend them to anyone.

Best deal with incredible service. Going back every time and I got the 200,000-mile warranty!!

I had a great experience buying my car - our salesman, Derrick, made the process easy. He was very knowledgeable & answered all our questions. Highly recommend giving Derrick a call.

If you are looking to purchase, Alan Meyers is your guy. I arrived a little after 12 and I was out by 3. Alan was so professional and efficient. He made sure I left with what I wanted and I still had money in my pocket. He is definitely the go to guy if you are looking for a car. I cannot express how much of a great person he is, he is here to help and not get over on people. I will send everyone that I know his way, my experience was great!

My serviced experience here at 1st Choice had great communication and an understanding staff. The dealer was great and they also provide english interpreter for spanish speakers!

Hands down this was the most pleasant and stress free car buying experience EVER! My senior sales consultant was Shenita Monroe at Carmax Norcross , who was an excellent salesperson to buy my 2015 Subaru Outback car from . Highly professional , courteous and detailed , are the words that come to mind to describe her exemplorary customer service style . We initially enquired about the vehicle online and discovered it was at the Kennesaw Carmax location . She immediately requested a transfer so that within 24 hours we could conveniently test drive and finally purchase the car. She is the real deal and we can't recommend her enough . Please make this woman a sales manager !! 5 STARS...

I drove up from South Carolina to get my car here and it was definitely worth it. Everyone was really nice and made the whole process easy. I’ve had the car for about two weeks now and it’s been running perfectly. Super happy with it!

I was in need for a family vehicle and I stumbled upon this dealership with a great deal on a mini van. Working with the dealer was an ease and I did not feel rushed at all. What a great dealership, I will definitely return again!

I was in search for a car since i’m starting college and I found a great deal here at 1st Choice. I came in and everyone was welcoming. My dealer was very considerate and helpful.

This dealership was easy to work with they set reasonable prices. I’ve been driving the car I bought here for a while and I am happy with my purchase.

excellent staff quick response and all the information requested was sent. very transparent. I would recommend this dealership to anyone. super friendly and knowledgeable staff.