Used 2020 Ford Escape for sale near Chino Hills, CA

I have had Gabriel Paramo as a Service Consultant twice now. Both times he has offered Excellent service. He has done everything he could to expedite the service of my vehicle and minimize my wait. The previous time I was in he prioritized finding the cause of our warning lights going off, knowing that we had a family weekend planned and we needed the car as soon as possible. He did a great job getting it fixed in time for our weekend! Thank you Gabriel!

I bought a used 2020 Ford escape hybrid titanium with 33,000 miles. I came from a 2015 X3 and I am surprised how well this car handles and feels firmly planted. I love the electric driving at slow speeds and you can hear the gas engine come on and it’s louder than my BMW, but I am still pleasantly surprised by the low level of road noise at highway speeds. Mine is Persian green, which is rare, and absolutely beautiful after I waxed it. The exterior is pretty good, considering its price range, and the interior is subpar with the hard plastic on the doors, but overall, the controls are very intuitive, easily reachable, and after I learned how to use all the options, my favorite feature is the adaptive cruise control with stop and go and lane centering. The car basically just drives itself, even in the city at low speeds. I just have to make the turns and stop at red lights and stop signs if there is no car in front of me. I also love the short stopping distances with the brakes, which feel great and confidence-inspiring, and the steering actually feels better than in my BMW, which was too light at highway speeds. Another feature that sold me was how much legroom there is in the backseat, especially the fact that you can recline the backseat a little bit and also push it a few inches back to create more legroom. There is definitely more legroom in the front and back than in my BMW, even though my BMW was a few inches longer than this car. I love the look of the RAV4 hybrid XLE and it has more cargo room, but if you check the user reviews, you’ll see that the Escape hybrid actually beats it in mpg and in my area, I would’ve paid $8k - $9k more for a similar used RAV4 so I felt like the Escape hybrid was a better value overall. I rarely buy extended warranties with cars, but I did with this one since it was such a good deal at only $4000 but it gave me seven years of extended coverage and up to 80,000 more miles, whichever comes first. Considering how tariffs will affect car part pricing and car repair bills, I thought this was a an exceptional value, just like the car itself. I’ve only had it for three weeks, but I am really enjoying driving the car and seeing how little gas it sips.

Very good customer service. Very nice and worked to help us buy a car

Drove this 2021 escape hybrid got 40mpg and the seats were nice. The interior is not bad for the price its cheap but not fall apart cheap. On the outside it's just another white SUV the ride is a bit harsh and the 2.5 4 banger is a reiable engine. All is forgiven when the price is considered $24,000 ($21,000) after NJ EV rebate not bad for the money wireless Android Auto would have been nice though.

I would like to share my recent experience at the service center on July 21, 2025. I visited Envision Ford of Duarte for a routine 20,000-mile service on my 2024 Ford Maverick. To my surprise, I was quoted $1,400 for the service. Despite waiting 20–30 minutes, I did not receive a clear explanation for the high cost, which led me to seek service elsewhere. I then went to Norm Reeves Ford Superstore Service Center, where I was quoted $390 for the same service. The difference in both pricing and customer experience was significant. I received prompt, courteous, and professional service. I would especially like to commend Eduardo Millian, who provided exceptional care and attention throughout the process. His professionalism made a lasting impression, and I truly felt valued as a customer. Eduardo deserves an A+ rating and 5 stars for his outstanding service.

I purchased a new 2020 Ford Escape Titanium 2.0 AWD in early 2021. Four years and 60,000 miles later, I have little to complain about. The Negatives: Like many newer vehicles, the reliabilty has kept me guessing. The car has had trips to the dealership at 2k miles for a check engine light and rough idle, and various coolant leaks at 30k, 45k, and now 60k. I may try to schedule next years coolant leak appointment at 75k, and hope nothing else goes wrong. I am nervous for reliabilty going forward outside of the warranty. Also, the car depreciated at a painful rate. The Positives: This thing moves! The 2.0 turbo has 250hp and plenty of torque, giving it a surprisingly sporty feel in a little SUV. With highway driving, I regularly get between 35-42mpg. I have also been impressed with its towing ability. It will regularly tow up to the maximum of 3,500 lbs, including a 12' enclosed trailer full of furniture. It handles towing like a champ, while getting 14-16mpg (better than some trucks empty). Other notable positives are the interior design and function, the Fordpass app, and the driving technology (HUD, Adaptive Cruise Control, and Early version of Blue Cruise). Overall, it's a great car for the value. Perfect for a small family or dog owner, looking for something economical and versatile. You may want to get on a first name basis with the local Ford service department and have a backup vehicle.

Arman was amazing to work with. I bought the truck without seeing it person and he provided accurate information. He was very patient and easy to work with. Absolutely no pressure to purchase. The vehicle was quickly shipped across the country and arrived as represented. I am very happy with the purchase and would strongly recommend this dealer to anyone looking for a used vehicle.

Was looking for a reliable car to last me a few years I love it so far! Such a beautiful car the speakers sound similar to a small bass box. They are cheap reliable and the best ford has to offer for a long term car

I wanted a medium SUV with towing capacity. Something a step up from by Buick Encore, which I really liked. I really liked the newer redesign of the Escape, when I first saw the image online I didn't recognize it as a Ford Escape. I went for a test drive in a SEL and the Titanium, I was definitely not sold on the SEL coming from the Buick Encore with it's awesome interior leather seats and trim. It was just too far a step down. The SEL also didn't brake correctly on the test drive, possible it needed the brakes replaced. The Titanium drove much better on the test drive and since it was raining, I got a real feel for the vehicle. I found the interior lacking, again coming from the Buick. The leather seats were not in the same class. The door arm rest also. So looking past the leather, the tech was much better. The LED, the 5 drive screens for regular, eco, sport, rain, snow, change with the drive type which is great. The 360 pilot, adaptive cruise, self parking assist, and all the other tech was awesome. Plenty of comfort and room in the back with adjustable seating. Minor repairs on the speakers and the rear door rubber seal were need. Definitely a pain but nothing is perfect. At 250 hp and the 3,500 towing capacity for future use for a pop up trailer, I'm pretty content. An Outback would have set me back 7k more for the same specs. I owned a Impreza hatch which I loved but that was not without it's flaws (for all you Sub fanatics, yes flaws) So as a long road trip car, 5 hours, it was very comfortable and with the minor repairs that were needed I'm still happy with the Ford Escape. My next car? I mix it up. Not sure what it will be.

Bought a certified 2015 BMW 535. Ultra clean and low miles. Smooth transaction. Fair value for my trade in. Overall very pleased with staff and process.

Smooth transaction and all the staff are very friendly. My salesman that assisted me George was very helpful. Will do business again,

Much Better Than Expected! Worth the Drive. Purchased a 2014 Toyota Sienna I drove several hours to this dealership to check out a specific 2014 Toyota Sienna—and I’m really glad I did. My salesperson, Chris, was outstanding from start to finish. He was extremely responsive, easy to work with, and genuinely honest. He answered all of my questions quickly and clearly, and was very personable without being pushy. The car was exactly as described, and the buying process was smooth. A day after I brought the Sienna home, the check engine light came on. I was obviously concerned since the sale was already finalized, but Chris immediately told me to bring it back in. The dealership diagnosed it as a faulty sensor and replaced it on the spot with OEM parts at no cost. That kind of post-sale support is rare, and really impressed me—they stood by their product 100%. One thing to note: there are dealership fees totaling about $1,400, which in my case were not negotiable, HOWEVER, the fees do include services like LoJack protection and a paint/interior protectant, so there’s actual value provided—not just markup. Also, if you look at the bottom of the ad, the dealership does mention that they are included. Overall, I’m very satisfied with my experience. The car is running great, the team was professional, and Chris went above and beyond. My experience was much more positive than the online reviews led me to expect. If you're considering buying from this dealership, I highly recommend reaching out to Chris!

got my Nissan stolen, been heartbroken about it , frank helped me get into a M4, can't stop smiling now thank you frank

Francisco is professional and help me what I was looking for .. Answer All questions and helpful thank you

Thank you David R, and Rene for your help getting my first car! Amazing experience!

Sales person Kevin was professional, informative and not pushy. He addressed all my concerns regarding buying a used vehicle but explained the guarantee repair program for Ford Certified vehicles. The paperwork was minimal, well explained and the trade in was a fair price.

Excellent service every time I come here. Jaime Nava is great to work with and provides excellent customer service.