Used 2023 Ford Escape Active for sale near Highland Park, MI

I came in for a scheduled oil change. The began at the scheduled time. Service was completed in a timely manner. He gave me all the proper discounts and I was on my way. Great service, they even washed my car. The person who helped me was very professional.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

My recall service appointment on 9/7/23 was reschedule by Jason Jackson. The reason was the tech going to be out for my original appointment which was 9/8/23. Jason Jackson service consultant at Suburban took care of me very well, I also ask him can we do the works package for an oil change with tire rotation. He said sure we can fit that in with your recall. Jason customer service is always on point and over the top.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

Sam is always fantastic! I have been going there for almost 25 years and he has always been a great salesman. I always know what to expect and he always has things in order and ready to go.

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Tony Juncaj is the best salesman I have had….. when he tells you something you can believe it…. Thank you so much for my Bronco I love it

Chris Adams helped me to get my backup camera working again when backing up by telling me how to reset my camera . Chris saved me a service appt and money. I always get my 2015 volvo xc 60 serviced by Chris Adams at Suburban Volvo All he had me do was to active my backup camera and select the menu button to access the backup camera options Chris Adams has experience ,which is priceless zoltan varga

I was looking for a new vehicle and will at Taylor Chevrolet hooked me up the process was fast and easy was in and out within a few hours could've been sooner but I had to make sure I got the right color

Great place for service and sales ?. State of the art,very well organized business.

great experience with the team at Dean Sellers...have been buying vehicles there for 15 years...great service as well...great selection of vehicles to choose from

Will continue to go to Brad and the Serra Ford team! The process was seamless! Told them what I wanted and they delivered perfectly! Great experience!

Excellent service, lots of choices. Helpful without being pushy. So nice to find someone who listens to our needs.We have found out Ford dealership for life!

Good communication and great customer service answers all questions that I had about the vehicle and how the process goes thanks a lot Tim Shea

I just missed the car it was a van decent miles under 2k and I knew it was going to sell quickly and it did but Lori was so nice and suggested to look on the site and call because they get cars like that in often so I suggest her and this company and they jingle is catchy

Jeff Boller is the best salesperson to work with. Finds the vehicle you need and gets it ready for pickup seamlessly. Thanks much again Jeff

Our last five cars have come from Roy O’Brien, some used, some leased, and they’ve been extremely helpful and friendly every time. The sales team is very knowledgeable and has worked within our budget to find the right vehicles for us. They’ve walked us through financing and made sure we know all our options and are comfortable with not only the car we’re getting but the monthly payments and service plan. Service has been excellent, too. We’ll keep going back!

Many thanks to Martin Scheill, our service advisor. Martin and the staff at Hines Park went out of their way to help us get our Ford Escape repaired on short notice. Repairs were made in a timely manner to allow us to make our 1,200 mile drive home without interruption. I would highly recommend the Hines Park Service Department in Milford, Mi.

Service was very good. Large repair. Advisor stayed in contact with me often. My vehicle was at dealership overnight.

Are sale man was very nice and he went over with us and explained every thing about the car that I purchased.

Louis Saab our salesperson was very helpful and nice. He explained to us the characteristics of each car and option available and I was able to choose the car that fits my needs

Madison was very helpful and very consistent in her efforts and checking on my current interest. She is a very good sales person.