Used 2023 Ford Escape for sale near Coppell, TX

In the interest of fairness, I wanted to follow up on the negative review I left on Dec 20, 2022. The dealership, specifically Shaun A reached out to me and apologized for the miscommunication and inconvenience they put us through. And after some discussion, he agreed to lower the price of the the Edge that we were interested in by $500. It was an overall good deal and my wife and I accepted the offer and completed the sale that same day. No issues with the sales process and the paperwork was handled professionally and efficiently.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

The dealership was fantastic overall. I worked with Charles Van Horn. He was great, very accommodating and laid back. Lane in finance was very difficult to work with, however. A simple task ended up taking several weeks, his communication and service was extremely poor. That is the only reason the review isn't 5 stars. I will probably go back for my next vehicle because of how great everything else was though.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

Marissa went above and beyond. She had the keys ready, vehicle history printed out, and walked the truck with me. She knows her stuff. She set the bar in customer compared to the other dealerships. I'll will look first to work with her and Five Star from here on out.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

Dvonte Muhammad reach out to me & his manager helped me get my credit and truck fast very friendly as well . Definitely recommended

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

This overall was the best expierence I have had buying a car in my life. Deen was great to work with and they worked with me to get me into the car I ultimately wanted.

Wanted to say that Emily from Bob Tomes was great. I appreciated all the folks who took care of me.

When I purchased my car in 2024, I was in and out with ease. I got the car I wanted, at the price I wanted. Now I take my car the Vandergriff for all maintenance needs. Joseph T is my representative Everytime I get my car serviced. I recommend him to all customers. He is honest and treats every customer like family.

Excellent and professional staff. Everything went smoothly and fast, and the buying process was comfortable. The facility is also really nice. Especially the TVs all over the place were a nice feature! For customers and, I believe, also for the staff. Special thanks to Sebastian and Karla!

The I talk with was very Profession And knew what He was talking about, very Focus., smart guy

Very easy to get appointment. My Service Advisor was great, kept advised to my vehicle. When I picked up my vehicle it was washed and clean. They did a great job for me. This is a great dealership and I would higly reccommend this dealership.

Nice sales people. Easy to work with, but would not move on the price of the car.

scoured the internet for 2 years to locate the car that I wanted. Kian motors had the car in their inventory. I took a chance and called Layne Elrod at Kian Motors. Right from the onset he treated me as a close friend and not as a salesman. He made sure every question I had was answered to my satisfaction. He was not pushy but wanted to make sure that I got the right car for the right price. The process of buying my car, having it shipped from Texas to Florida, and finalizing the paperwork and payment was very smooth. all because of Layne Elrod. I have seven daughters and when it comes time for their purchase, they will be calling Layne Elrod at Kian Motors first. All the way a pleasurable and stress free experience.

Adam and the rest of the staff are amazing. Helpful, and very knowledgeable 5 out of 5 stars

Awesome experience!! My wife and I were treated with respect and kindness. They are definitely everything their commercials say they are!

My salesman Cody is AWESOME! He took care of me from beginning to end. He?s so easy to talk to and he really listens to my questions my needs. He?s attentive personable and friendly. You go Cody. From the finance department Jarvi was great and understanding to my concerns and my budget. He found and negotiated on my behalf with finance company got me close to the budget I want to pay monthly.Thank you all so much for the great opportunity as a first customer experience.

Quick responses through text, emails, and phone calls. Professional and nice workers providing information & details.