Used 2023 Ford Escape for sale near Gates Mills, OH

Ean was our salesman and he was top notch, professional, courteous, and listened. Really earned our business and was a pleasure to work with him. So happy to have taken the drive from PGH. Well worth the trip. Thank you

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

I purchased the 2017 GMC Yukon XL then great shape I had 90,000 miles I purchased the vehicle the following day drove it home and later that evening had issues with the transmission I contacted the dealership it told me to bring your vehicle back in after checking the vehicle they realized that they're definitely was an issue they gave me another car they service the transmission took 10 days to get my vehicle back the dealership drove it to me which was an hour and 15 minutes away I've had it for 5 days now and haven't had any issues as of yet hopefully there will be no further issues

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

Mark was very efficient and made sure I had all my questions anwsered! He’s the best! Nick was very quick and got me right out of there.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

Five Stars for Bub McDougall – The Car-Buying Hero We Didn't Know We Needed! 🇺🇸🚗 Let’s be honest — buying a car can sometimes feel like navigating a minefield of high-pressure tactics, vague answers, and mysterious “manager approvals.” But if you're lucky enough to cross paths with Bub McDougall at North Coast Mitsubishi West Cleveland, you’re in for a completely different experience — and I mean that in the best possible way. From the first moment we spoke, Bub made it clear that he wasn’t here to “sell” me anything. He was here to help — and that distinction made all the difference. This isn’t your average suit-and-tie sales pitch. Bub brings something rare to the table: honesty, humility, and a genuine desire to serve — values he clearly picked up during his time as an Army veteran (thank you for your service, Bub! 🇺🇸). He greeted me not with a canned script or fake urgency, but with real conversation. He listened to what I wanted, what I didn’t want, and what I was nervous about. No up-selling. No “this deal is only good for the next 10 minutes” nonsense. Just straight talk, solid options, and 100% transparency. Every step of the process — from test drive to paperwork — was smooth, clear, and dare I say… enjoyable? He explained things in plain English (no dealership jargon), broke down numbers without the usual smoke-and-mirrors, and never once made me feel like I was being “worked over.” If you're tired of feeling like you need a PhD in finance to decode a car contract, Bub is your guy. You can tell this isn’t just a job for him — it’s a calling. Whether it’s serving the country or serving his customers, Bub does it with pride, purpose, and professionalism. To anyone out there dreading the car-buying experience: go see Bub McDougall. Whether you’re a first-time buyer or trading in your tenth car, he’ll treat you with respect, honesty, and zero pressure. No smoke, no mirrors, no baloney — just a genuinely good human being helping people find the right car, the right way. I didn’t just drive off the lot with a great car — I drove away with peace of mind, and a smile. And in today’s world? That’s worth its weight in horsepower.

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Great service keeping costs down whenever possible. Service reps are very friendly and explain everything

Met with Mr. Hunter and Mr. Bumbu to select a new Bronco. Thet walked us through the entire process, and it was flawless. We would surely return.

The Ford employees were good at listening and working with my Dad and I to purchase new car. We had questions. They were answered. The process went smoothly.

The service that you deliver is exemplary. You have always been there for me. The great service, I think it is to hard work of Dave. He has gotten me through.

We had purchased a previous vehicle for our son in 2017. After researching vehicles, we were called by another dealership to see a vehicle and were not treated respectfully. We decided to drive to Burton and visit the Preston Kia dealership. We were immediately greeted by James Cain, one of their product experts. He quickly worked with us, offering a very fair trade-in value, and worked diligently to secure financing for us. We could not have been happier with the entire process, and we heartily recommend James Cain and the Preston Kia dealership for their professionalism.

It was very good and my salesman did an awesome job and they got the paperwork done very quickly

Gary Gerts was very helpful with helping me finance my first vehicle great customer service.

I've never been to a dealership that treats every customer with the utmost respect. It seems to be a common theme across the board with the Classic Auto Group. The guys at Classic Ford of Madison are so helpful and really strive to make the customer experience amazing! I would highly recommend checking them out when looking for your next vehicle. I wouldn't hesitate for a moment to send friends and family there as well. I purchased my 2016 Ford Edge in November 2016 and traded in my 2007 Hyundai Santa Fe. I worked directly with the Sales Manager - Joseph Ferrato as well as the General Manager - Ben Villines. They made the purchase experience so easy and I felt I got a great deal!

found our edge online, CRIS m. was professional and very courteous, we made a3hr. trek to purchase it, he was,very easy to deal with,he stayed after hrs to explain all the options on the edge to my wife, this is what a quality dealership should do for their customers, i have no reservations about sending my friends and family to classic ford, this is truly a five star dealership,to all your staff, we like to thank them, it is hard to find such a honest and reputable dealership thank you for a seamless transaction, the pikes.

My sales rep was professional, which is good although I would say he was a little dry. I?m used to people being more relaxed or having a sense of humor, but this definitely did not take away from this young man. He did a phenomenal job. The buying process is always so so long. I was there for hours which is really ridiculous.

I don't like car shopping However the salesman at Liberty Ford maple hts Mikal made this a good no pressure experience.He listen to me and was a big help in my decision to buy.Thanks Mikal.

Purchased used vehicle that smelled strongly of stale cigarettes. Salesman addressed this issue. Smell dissipated. Vehicle also did not have owner's manual. Still waiting to get one. Vehicle drives nicely.

Everyone was very professional and friendly, and the rest of this review is because there was a required amount of words, so I will keep, Going until until there are enough.

Shout outs r due when u meet someone that goes up and beyond ur expectations, that does not just they job but moves to make a customer happy in every form possible. I believe in reviews that share the good and bad and let others find help! With this being said I want to say Brooke Norman thank you!!!! I watch her run (literally) to make sure my request was getting done as I was throwing them at her. I texted call and push and not once did she not respond with out a smile and a vibrant attitude each time. I want to say thank you very much I appreciate all ur work to please me and that's what means the most in sells knowing Ull never see them and knowing the car was sold u still did ur thing. My bad part is yes it took a while inside for me but again I was asking for a lot and besides the car smoke smell that I'm treating today. I can't say there wasn't no negative side. Shout out to Emily and the guys up in the box that worked over 2 hours to make sure that I was leaving happy and got what I asked for. Nothing is perfect but good customer service and feeling heard and understood will go a long way. THANK YOU BROOKE!!!!!! 😊

Bought from out of state. Found exactly what my wife wanted, perfect for fitting multiple car seats for our grandkids, now we have 4! Matt contacted me right away, my wife and I did everything online, Tony was a great sales person when we went to pick up the new vehicle! Everybody at dealership was friendly and courteous! Even met a lady from Cleveland who followed her salesperson to Preston Kia! I highly recommend this Dealership to everybody looking for a GREAT and RELIABLE vehicle. My wife and I will definetly be driving the hour and a half to go back! The owner and his son both came out and introduced themselves to us! Great, Great, experience!

Eric made the buying process as easy as possible! I?ve always bought cars from family, never a new car for myself. He made me feel comfortable and made the buying process fun! My fianc� wants to go to him when he?s ready too.