Used 2023 Ford Escape for sale near Louisville, KY

Every time we go to Volkswagen of Clarksville, the process is smooth and easy. As soon as you walk in the door the staff are helpful and pleasant. They price their vehicles very reasonably. The service department is great. The technicians sent us a video with anything that they found on our vehicle to help us decide what to fix.

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

I ended up getting my nearly 4 year-old battery replaced at no charge. I had not really noticed any degradation of the cars operation even after being alerted by the notice, but I have noticed improvements in drivability since the battery was replaced.

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

We were really blessed in the age of covid to find glenn chrysler in Crestwood. It was one of the easiest buying experiences we've ever had. Preston was our salesman and from him through management it was a pleasant experience well worth repeating. My wife bought a new Jeep Wagoneer from them and it is an awesome ride.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

I had an appointment Friday. I called a few times to ask how its going. The reply was should be the end of the day. Don?t know what that means. I arrived the dealer at 3:00 O?clock. I ask what was done had how long it would be. The reply was they had the driver side mirror completed. How ever nothing was done. The service rep came to me with there head down. I knew nothing was completed. The Rep I could tell felt unhappy about the issue. However, the Rep did manage to get me a rental. That was good. I know things can go wrong at times. I was glad the to the extra day to have time to make repairs properly. I had another issue for a service performed on an oil change back some time. After the oil change, I brought the car back and explained I had a humming sound coming from the vents. I approached their man mechanic in thing they were not going to believe me. He immediately said I know what that is. I was relived. He said when they looked at the filter, putting the cover back on at times is not properly positioned. They repositioned it; it did sound better but not completely. I drove to for a while still noise. When I took the truck back for the Mirror swap, cabin filter, Air filter, tire sensors, etc. I ask them to look for something a normal They found a screw that had been broken on the air filter housing. She then proceeded to tell me she got a quote in replacing the unit. I said wait this was an issue for back when I had the first oil change. Then she asks the manager, they are going to replace the filter unit. Over all the rep was trying to get everything completed. We did have a difference of opinion when checking out. I like being very detailed in asking questions to verify all has been completed. I wanted to ask the technician some questions to verify all is completed. I want to test the mirror for proper working conditions. Did not get this. Don?t think that?s too much to ask. Over all the Service rep did a good job. However, I did walk away feeling a little uneasy.

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Great experience ! I worked with Bradley Wallace and Mayur Reddyreddy on purchase on my long awaited 2022 Bronco w/Sasquatch Package. The vehicle was better than even expected and both Bradley and Mayur were great to work with; very professional and felt like they put my needs first… I’d definitely recommend James Collins Ford to anyone in the market for new or clean used vehicle.

Not a pushy bunch. Sales folk seemed decent but I only worked with one. Just be aware of the typical dealer antics. They will work with you to get you the car you can get, which may surprise you

Great Experience with the Dealership! Great Service with All Staff! Thank you so much! I love my new car!

This place is fabulous! The Sales Service Depart., are outstanding! Haylee, John and Anthony have great Customer Service skills, attentive, very friendly, great listening skills, dedicated to the customer, and knowledgeable with everything. When I bring my vehicle in, they also pull my records up and advise what is needed as well as what I requested. This review is for Service only today.

All the employees were the best. Terry was so good at what he does at the dealership. Devin, Bob are so good at their job. I love my car it is perfect for me.

Just bought a 2023 Traverse. Worked it through Jack Shelton. He did a great job helping us through the process.

Sharon the customer service representative, smiled and greeted me as soon as I walked in the door. I had a tire issue, she was able to get a tech to pull my car in and check my tires. I was in and out in no time.

I always have a great experience at James Collins ford. Ryan took great care of me and I was in and out of the dealership after having my regular maintenance and tire rotation on my car in less than an hour. Thank you, that is why I keep coming back.

Very pleasant experience! Ty Cahoe was knowledgeable and professional. We enjoyed the entire experience. Byerly Ford had plenty of Explorers to choose from. I would definitely recommend Byerly Ford!!

This was our first experience with James Collins Downtown Ford. Ryan & his team are great people. They took care of us immediately with our scheduled appt. We appreciate their honesty & professionalism. Thank you for everything!

Great experience sales man ?Big Eddie? was more than helpful , made the process flawless. Worked with my bank making if effortless. Had my Truck clean, with half a tank when picked it up.

My husband and I felt like all personnel were extremely caring and thorough in the whole process. Since I use a rollator, the gentlemen made what accommodations they could to aide me. One example is that when we were leaving after the purchase, they drove the car onto the sales floor to facilitate me leaving.

From the Salesforce to the Financial team, it was an incredible experience. Im so grateful to you all for your kindness and patriotism. I would highly recommend to anyone.

We traveled from MI to purchase a new F250. Prior to arriving, we knew everything necessary to feel confident making the trip. Great experience, thank you!

Fast, friendly service good prices in-N-Out even put gas in the car highly satisfied Kell?s team went above and beyond to get me finance