Used 2023 Ford Escape SUVs for sale near Sterling Heights, MI

Customer reps do a great job of maintaining awareness of whole service process. They kept waiting customers apprised of timing, etc. Customer reps are cordial and professional

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

Great experience all the way around great sales guy ray to the awesome finance mgr will definitely be my new dealership goin forward!!!!

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

Very quick and easy sales process. Was not upsold, just went in and paid the price as advertised. Good process.

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

They followed up immediately ,but ultimately ,through absolutely no fault of theirs ,I wasn’t interested in that car

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

Excellent Sales person was very helpful and knowledgeable and patient with me. Answered all questions

Best buying experience of my life! Extremely transparent the whole way through. It was also the quickest I’ve ever been able to buy a car. Everyone was so nice! I cannot recommend them enough. If you need to buy a car this is the place to go!

The dealership completely took care of me and fixed the problem as soon as possible. Got me my car back right away.

I have bought 2 used cars from Roy O’Brien and have been extremely satisfied with my purchases and the customer service that they provide. I will be buying all of my cars from Roy O’Brien.

I recently had the pleasure of working with Alex Rose at North Brothers Ford, and I can confidently say that my experience was exceptional. From the moment I walked into the dealership, Alex greeted me with a warm smile and a genuine willingness to help. Alex demonstrated an impressive depth of knowledge about the vehicles on the lot. He took the time to understand my needs and preferences, guiding me through the various options without any pressure. His expertise made the car-buying process not only easy but also enjoyable. What truly stood out was Alex's commitment to customer service. He was patient, answering all my questions thoroughly and ensuring I felt comfortable with every decision. His friendly demeanor made it easy to communicate, and I never felt rushed or overwhelmed. Even after the sale, Alex continued to provide support, following up to ensure that I was satisfied with my new vehicle. This level of care is rare and speaks volumes about his dedication to his customers. In summary, if you're looking for a stress-free car-buying experience, I highly recommend seeking out Alex at North Brothers Ford. His professionalism, knowledge, and outstanding customer service make him a standout in the industry. Thank you, Alex, for making my experience so memorable!

I had a big issue with my Buick enclave transmission, it is obviously a manufacturer issue, my car stayed for long while till the issue diagnosed and repaired, and I had to take it back again. I can?t deny that everyone in the dealership?s service department including service manager and my advisor did their best to make me happy, and actually I am! I got my car back finally and hope that the issue is solved forever and nothing else comes up, I am testing i for few days now. So thank you Serra Buick GMC Rochester.

I've been going to Serra in Washington Twp for years and can honestly say that I've never had a bad experience. They've always been able to get me in on short notice and fix the problem immediately. I go there for everything car related now because I know that I'm in good hands. Wouldn't go anywhere else!

They found an interest rate that was better than my credit union! Everyone there was earnest, helpful, and energetic. I had a very positive experience. Thank you, Fox

Ed Lazette is awesome. Very kind and thorough. He got me into the perfect vehicle for me. He's the best!!

Ray! Thank you SO very much for everything you did for us. Thank you for working with us and making us feel at home and helping us along the way with our unexpected situation. We very much appreciate everything you and Quattro motors have done for us. All the very best to you from Kassi and I, Caleb

Very good only complaint was it took so long left w/new plate & new battery

Adam was extremely helpful in getting me a car as soon as possible! Within 3 hours of messaging him, he had a quote and I was driving the car off the lot the very next day!! Fantastic customer service and super friendly staff. I would recommend Adam to anyone !

I recently bought a Chrysler Pacifica from Victory Motors. I had been shopping around and got sick of dealers always tacking on additional fees. I was able to come to an agreement on the phone (I live near Lansing) and when we got there, the Van was as described and John had all the paperwork ready to go. We were in and out in 30 minutes, less time than I spent at other dealers where I didn't buy a car. They made it very easy, would definitelty buy from them again.

Because I’ve been going there forever, I’ve bought three new vehicles out of there. I’ve always had exceptional service. The man that runs the body shop which I’ve talked with a few times is exceptional to any body shop manager. They always hire the best. I don’t know why this rating is what it is.

In and out in timely fashion. Brandon was exceptionally polite and knowledgeable, answering all my questions without hesitation. The waiting room was pleasant as I watched the latest golf match on the TV provided in the room. I did purchase this vehicle from this dealer prior to having the service done.