Used 2024 Ford Escape for sale near Monte Sereno, CA

Overall experience is good. People were caring and helped to buy a car without any tension at all.

Our 2024 Ford Escape has been excellent. We bought the ST Line package and its performance has been flawless in the 1st 5 months. Really like the heated steering wheel included with the Cold Weather Package and the safety features of Tech Package 1.

I visited Normandin Chrysler Jeep Dodge Ram Fiat on August 15, 2025, for a regular oil change. Mya Neric was my service advisor, and she went above and beyond by also addressing a couple of additional concerns I had, including a tapping sound and a low coolant reservoir. Throughout the process, she kept me informed with timely updates. I’m very satisfied with the service I received.

It's a pleasure to drive this car. I can feel the sportiness of the car. I love that the car saves so much gas. All seating in car, front and back is comfortable.

The fuel injector went out on my 2019 F150. This is an employee-driven vehicle and I needed to get it back on the road fast, or we'd miss serving clients. Because I have an extended warrantee, the repairs were fully covered. Northbay is down a couple service people, as one of their longtime people just retired, and it's hard to find qualified people to hire in our small city. But they escalated my truck, and got it done in a couple days. It was driving beautifully after that. Marcus, my contact, is awesome at customer service. He is great in person - goes beyond. And, he is also a great texter, and kept me apprised of developments. Thanks Marcus, you are a pleasure to do business with!

Everyone and everything was fantastic! Brian Howard was our sale person who was great! He worked with us to meet our needs. We would definitely recommend him to our friends.

It’s been a great car for the past few months. The 2.0 engine has the perfect amount of power to get around and the 8 speed does a decent job. I love the exterior and interior styling. Great driving position and overall feel. My only complaint is the sometimes slow infotainment screen, especially on startup when I go to use the climate controls. Other than that I love the technology and features you can get in this car!

Great experience. Tony O'Doherty was very friendly and helpful. Would definitely buy from him again.

Very nice suv for us. Ford made it easier for all the controls to be operated they also put more push buttons back in. Very high tech suv but easy to use. Great mileage for an awd. Castle Ford in Michigan city was great and the sales person Samantha was fantastic. No scams no pressure and very helpful! Thanks Castle Ford and Samantha!

Cody was amazing! I began researching for a used car in early June and finally found my dream car but within my budget. Affordable and great value for my trade. I would definitely recommend this dealership and/or consider trading in again in the future. I went in nervous and anxious and as soon as I sat down I was immediately relieved calm and this was honestly the smoothest car buying experience ever.

From the initial contact in the evening to driving home in a new car before noon the following day. Cody Elemen was great, ( laid back, no pressure and efficient). He got everything squared away on his end before i got there so i could just sign the needed documents and be on my way, wasn't even at the dealership 2hrs total (included test driving the car, running a credit check, securing financing, signing paperwork). They also fueled the tank up all the way which was appreciated. Capital offered a fair deal a few% under msrp and Ford credit got my apr way lower on the loan than any bank rate going these days. Rachel Murphy in finance finished the transaction and didn't rush me thru the process, ( we were done with all of it in under 20 min) and explained what forms were for what and answered any questions I had. Overall a great first time buying experience, really polite and friendly. Cody Elemen, Rachel Murphy thank you for your courtesy, efficiency, and your humble genuineness.

We have had repetitive issues with a new Corsair we purchased in 2024 for the last seven months. The vehicle has been in and out of the service department. The car was not fixed or temporarily fixed (only for the issue to return the next day) and or denied any mechanical issues existed. We were even told to take the vehicle to another Dealership (Lincoln) as they could not fix or identify/find any problems, but at this point, we did not trust any Lincoln Dealerships due to the consistent gaslighting, fabricating, and inability to repair the vehicle. Instead, we took our car to Capitol Ford/DGDG Group and the service was absolutely what one would expect. Professional, engaging, mechanical experts, honest, caring, and engaging. Our service writer Zejna Dubinovichas has restored our faith in the Ford Brand (Lincoln is owned by Ford). Thank you, Capitol Ford/DGDC Group, for hiring such an amazing individual who truly cares about the customer and promotes the Capitol Ford/DCDG Group in such a positive customer-focused environment.

Great salesman! Answered all our questions. Spent extra time with us. Very pleased to have worked with him.

Imad Mashni & the North Bay Ford team were fantastic! Helpful, courteous, and made buying my car a breeze. Highly recommend!

I had a great completely online buying experience with Morgan Monticue! He's an excellent communicator and a nice guy. He went out of his way to share additional videos of the car I was interested in. I requested a nearby auto repair shop perform a pre-purchase inspection. No problem! He arranged that inspection. He also communicated with the car transport company that picked up the vehicle I bought. He did an excellent job! Chris H. Tempe, AZ

The salesperson was very nice to introduce me all the detail spec. of new cars. And offered me a very reasonable price at that day. It’s a very good experience to visit the dealer.