The definition of how customer service shoud be.
November 5, 2018
Having spent 35 years as a customer service professional, I found my experience with Carman truly inspiring. You should start a c/s consulting business. This is a serious evaluation. It is rare to do business with a company that is so focused on the customer experience. Although I am old and my Lincoln will probably be my last car, if I had the need purchase another, Carman is the only dealer I would ever go to. From my original contact, through purchase, ownership and servicing, the team at Carman made me feel comfortable, calm, and reassured. I never even thought about the price. Price is not a consideration when you present a quality product and superior service. I would like to commend Mr, Paul Montefiore for making me feel I had a good day on Wed. May 25, 2016, even with the ordinary experience just getting my car serviced. If I still owned by business (retired) I would hire Mr. Montefiore away from you (a little levity). Sincerely, Jeffrey F. Alexander, Loyal ustomer