Used Ford Expedition for sale near La Grange, TX

Overall experience was good in purchasing a new truck in May 2025. Carlos Conejo, Service Advisor, was excellent in facilitating the repair process after almost 5 weeks working with sales person and her boss. Once Carlos got involved in our situation there were phones calls and arrangements were made to repair our truck immediately. He was able to get me a loaner car. Originally I was told by Joel(don’t know his title) that I would have to wait in his showroom all day and wait for my truck to be repaired. I knew that was not going to happen, and was called by Carlos to tell us that we would have a loaner car. Our truck was ready the next afternoon and probably 4 phone calls from Carlos with updates about the repairs. Also met with GM Reggie Ford and voiced our concerns about the lack of communication in those 5 weeks. Mr.Ford was very intent on listening to us about our conversations with his car dealership and was so professional in doing so. Left his office with better feelings than before. Thank you Mr. Ford and Carlos Sue and James Gurka

2020 Ford Expedition was purchased Feb 2020 (Springfield Va). I started having transmission problems Jun 2020 (15,000 miles). I informed my service representative what was occurring during an oil change and she informed that she would have a transmission specialist look at it. I was given the all ok and l departed, but my transmission is still producing a rattling sound and it buck's when l go from park to drive, also when it changes gears it slips from time yo time. This is my Fourth new Expedition and l have never experienced anything like this. I have made 4 request that they check my transmission and it has always come back (No problem). Oct 2022 l received a call from the service department stating that my truck hadn't been in over a year. I indicated to them that l was last in for an oil change with them, April 2022. Not only did they not have records showing my oil changes, but they didn't record any of my complaints about my transmission. I took my truck to AAMCO and they indicated that it was an electrical component ( brains of the trans) that was faulty and that l needed to return to Ford to repair. I attempted to have this resolved before my warranty expired and now l have no warranty on it because l'm at 95K miles on my truck. I know that there is a recall on 2015-2019 Ford Expedition for faulty transmission gear box. I'm experiencing the exact same issue with my transmission. Vin #1MJK1JT8LEA27351 Model: XLT Max Grey

Purchasing the truck was an ok experience . However, after that things became less than pleasant. We stopped by the dealership and pointed out some issues that that needed to be repaired. Both, the salesperson and her boss examined our concerns and agreed that repairs were required and they would coordinate the work and get us a loaner and call us when these arrangements were completed. Over a week goes by and no one from the dealership contacts us and we have to initiate a call to request an update on work on our truck.Again, another week goes by and we have to call the dealership to discuss the timeframe for the necessary repairs . We are once again informed that they are still trying to coordinate the necessary work. Days go by and we call again and were told work would be scheduled but they could not provide us a loaner car. We were told that we could hang out in the dealership till work is completed, an offer we declined. The next day we received a call from Carlos Conejo, an employee in the service department, explaining that he was now assuming the the responsibility of completing the necessary work on our truck and that he would provide us with a loaner car . Carlos called us several times that day with detail information as to when we should bring the truck,procedure of repairs , and the time frame for work to be completed. We delivered the truck the next day to Cavender’s , Carlos provided us with a loaner and would call us to report on the progress of repairs. He called us again to inform us that work would not be completed today and that work will be completed tomorrow. The next day Carlos called to tell us that the work has been completed and we can come to get our truck anytime we wish. When we arrived at the dealership we met Carlos and he took us to inspect the repairs completed on our truck to make sure everything met our satisfaction. Carlos not only oversaw the necessary repairs in a very timely manner, but, he also had our truck completely detailed. Carlos proved to be a man of his word. Carlos introduced us to the general manager. Reggie Ford, who listened to our concerns and expressed sincere disappointment in our overall experience at his dealership. Reggie also commented on how much he appreciated our frank and sincere conversation and that he will use it to help make his employees better understand the importance of good customer service. My wife and I both lost respect and confidence in the Cavender Ford dealership in Columbus, but, Carlos and Reggie have restored our faith and trust in them. With Carlos and Reggie in the building we will gladly do business there again.Thanks James

Overall I do love this SUV. great driving experience. Latest electronic features are a benefit. I did have to turn off the out of jane detection, too accurate. My one complaint is that the console has a fault, I call it a missing piece. I have lost two disability placard because I placed them on the flat part and both skided into nonoland. There needs to be a stop of some kind.