Used 2016 Ford Explorer for sale near Morristown, TN

A retired teacher, I was impressed by Christine's training of new advisor Braya, who kept me informed of the service while I waited. Several years ago we purchased this vehicle used from Hendrick, who shares our determination to keep it in good shape at a manageable price instead of attempting to sell us a new car.

2016 Platinum. Nice SUV, comfortable, very powerful, decent fuel economy, fair build quality, but there are some things to be aware of; the AWD models have a PTU (power transfer unit) which sends power to the rear wheels. It is positioned very close to the exhaust, and the heat generated by the turbochargers literally cooks the gear oil in the PTU, causing it to fail. The unit only holds about a quart of oil, and is NOT serviced or checked, even when you have the vehicle serviced at the dealer. We had trouble with the front camera, and the recirculation actuator on the climate control. If you are considering a used Explorer, I highly recommend buying the best warranty you can! The only complaint I have is the road noise. On new pavement, it's quiet, but on all other roads it's VERY loud inside!

Just had service yesterday. I have had my QX50 only serviced by Infinity dealership. I?ve not been disappointed. My service rep Ed takes fantastic care of me/auto.

The vehicle meets al my family needs. The vehicle was within my budget. The vehicle was well maintained. The interior was we’ll kept. Love it !

That was the easiest new car purchase I have EVER made. Art was the salesman. He was perfect because he owned the same model I was buying. No pressure. No hassles. Are you ready for this? No add-ons. That was a battle I was dreading. Nope, no worries. Price came in at what I was hoping it would. Wow, all the trials and tribulations I have been going through and I just needed to go to Earnhardt. Thanks Art and you too Chris, (finance guy).

The car meets all my family needs. We were looking for something bigger and reliable to take on trips. We are happy we our purchase. We our enjoying our new vehicle.

The customer experience at Duval Acura is always superb! I am always greeted with a friendly smile, kindness, patience, and prompt service. The team members go above and beyond to communicate any information relative to my car services or necessary repairs.

This vehicle is everything iv wanted and MORE! I showed up to the dealership with a price range I wanted to stick by & wanted the ability to get a vehicle that had a 4X4 button to drive through the weather in the winter. I was not only able to get these two things from my purchase but also came with lots of extra bells and whistles

Had a great experience trading in my 4runner and getting a new tundra with Chris Williams yesterday! Couldn’t have made the process easier from start to finish and appreciate them staying late for us.

Very comfortable,very smooth and quiet ride and has all features I was looking for. It was clean even under hood. Owners manual and both keys present and wipers were even replaced before I left lot.

This Review all about Sharr Garza! She is the only person you want to deal with at this location. The patience and time she took explaining things to me was above and beyond appreciated. She communicated and even double checked my car and found things the collision shop missed and I wasn’t even upset about it because she was honest, upfront, and got everything ordered and fixed right away! She really makes it a point to make sure the customer is fully taken care of and satisfied with their service! As far as I’m concerned she should be the Manager of this location! Employees there could really learn a lot from the way she does things.

I had such a great experience. Great customer service. Everyone was supportive and knowledgeable. I highly recommend everyone who is looking for a good reliable car.

Great Experience as a first time buyer ! Jorge And Daniel Were Very Helpful & True to their Word With a plethora of options to choose from when it came to vehicles

Great customer service..Sales person. Juan was great. We were looking for a slightly used vehicle, but ended up buying a new truck.Enough vehicles on hand to choose from..

Salesman Gerald Griffin was very helpful and knowledgeable. He went out of his way to answer all of my questions.

Excellent. No pressure, I was given a fair price originally, communication was good, questions were answered quickly. Everyone at the dealership was professional and the process was efficient. I have recommended this dealership to friends.

The alignment equipment could use help. I question the brake rotor specs I overheard being quoted on a leased vehicle however. It was like a crystal ball.

I had a good experience at Suburban Toyota of Farmington Hills. Sylmari was my sales associate and he was helpful, friendly, but did not pressure me and let me make my own decision. He was great to work with.

I'm happy with my Hyundai Tucson Hybrid SEL that I purchased in the fall of 2022 at Phil Long Hyundai at the Motor City Way location in Colorado Springs. I'm also glad that I purchased the service package. My Sales person, Finance specialist, Service Team and Management are people I know I can count on to have my best interest at heart. Thanks for your hard work!

Friendly, helpful salesman Brendan Arnold. Ford Escape PHEV is a hard to find vehicle and he kept me informed the whole time during the search. Tyler was very helpful during the purchase and explained all the option to help us get what we believe is best for us.

Had a great experience buying a used 2026 Ram Rebel at this dealership. Sales guys were informative and helpful but never pushy. Sales manager was honest and fair and the finance manager (Grace) was a pleasure to work with. 100% satisfied with this dealership!

Brian Gibson and his team did an amazing job finding us the perfect truck! We knew what we wanted and they found it for us. Would recommend them all day long!

Jose seems like a good salesman still looking for a Ridgeline in my price range. I am not in a rush . Something will come along. If there's any recalls for the Ridgeline I believe the dealership should take care of before purchase. If there's a issue. The 2017 Ridgelines had transmission problem 6 speed. I have to do my homework when making a purchase. Don't have 12,000 to replace a transmission plus a car payment.

Bobby and his team have been great to work with, from my first call through servicing my car. Will call Bobby first when ready to buy my next car. Suggest you give this small business a chance.

I had a great experience with the dealership. Great communication and service. Lee and Kevin took good care of me and would recommend them 100%.