Used 2023 Ford Explorer for sale near Windsor Mill, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Best car I’ve ever owned. Does everything I want//need it to do. Always starts in the morning. I’ve been camping with it and slept inside the car. Plenty of room

Best experience !!!! Thank you eastern !!! Wendell you were great !!! Jesus santos thank you and Walid thank you for your service you guys are the best. ! We truly appreciate you very much !!!!

Have only had vehicle for 3 weeks but really like it. I’ve had F150’s for the past 12 years and thought I’d miss my truck, but I’m really enjoying this explorer. It’s more comfortable and fun to drive and the gas mileage is better.

Great team all around. Our family has purchased several vehicles from the sales team and have had all of our vehicles serviced here. The lounge and shuttle service are perfect, and occasionally, when we've been super busy, we've used the pick-up and delivery service.

Quiet, comfortable and powerful car. I have the twin turbo that puts out 400 hp. General gas mileage is 19-20 city and 24-25 highway. The only thing that I would change on this vehicle is that I would like to be able to turn off some of the automatic operations on a semi-permanent basis.

Went here randomly one morning and had the pleasure of working with Lorenzo as my sales rep. Wonderful customer service, personable and not pushy! Walked my wife and I through the process & we even played cards while we waited for everything. 10/10 would recommend. Made the stressful car buying experience an absolute breeze.

This is the first explorer that I have owned in nearly 30 years. I am coming from a ram 1500. I am surprised how comfortable this explorer is I’m really enjoying the gas mileage between 21 to 23 in town. I have not taken a trip on the highway yet.

Anytime I come to eastern automotive on reisterstown road, I always prefer to work with Cortez! I bought my last car from him too. I remember the dedication he spent to ensure I left with a car from back then :)

The service experience was excellent. The wait was as promised and the estimated repair cost stayed within the stated amount. Appreciated the courtesy car wash and vaccum.

I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else. The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.

I wanted to purchase a new vehicle. The vehicle I seen online I thought was a great car, Mr. Joel Lisman found me a even better car with less miles and cheaper then the car I was looking at. Once I came to pick up the vehicle I was at Carmax for less than an hour, then I was driving away in my new car. 😁

Mr.Bickers & The team at AutoNation Chevy Laurel made my purchasing process very easy. I will return for future purchases. I've referred them to family and friends.

I brought my SUV from another dealership (not even one of their brands) in for service on what I knew was going to be an expensive bit of work. The service team was fantastic from start to finish. Communication was consistent and complete. They managed my expectations as they related to time and budget and delivered in my favor on both. I would highly recommend giving them the opportunity to help you with your vehicle. Kudos to TJ on their team as a great representative and a consiment professional.

Bought a truck from Superior Motors last night , got there at closing. Tony Roy was my salesmen and did not care it was time for him to go home . Was very professional and took very good care of me . I would recommend this place to buy a vehicle and ask for Tony Roy and you will get the best service !!

Needed body work to be completed in 5 days. Body shop manager ordered parts ahead and finished the repairs needed by the 5th day even though she had to send for additional parts.we feel that to finish this work in 5 days was a task that required much coordination and expertise. We brought our car 240 miles to take advantage of Plaza Ford's reputation and they came through as usual.

This is an update from a previous one star review. I made an appointment for the Quick Lane service. My appointment was at 7:30 AM. When I arrived the service man behind the desk greeted me and took care of everything. Very professional and prompt. I was only there for an hour and everything went very well. I had a previous review with a different experience. I think that experience was a result of a full moon. For now on I'll always make an appointment. I couldn't ask for better service!

On 12-23-24; I had the pleasure of working with Darren Badillo (sales rep), Corey Davis (GM) and Stacey from the finance dept. When I say I received A1 service would be an understatement. This dealership and the employees made buying a car seem like walking in a pizza shop and ordering a slice of pizza (that simple). We got started at 10am and I walked (drove) out at 10:48am with a 2019 Mercedes E53 AMG. I highly recommend anyone looking for a vehicle to buy at VINS MD and ask for Darren.

We had the best experience working with Michael Zeller for our car purchase. Michael was amazingly knowledgeable, helpful, and found us the unicorn car that check all our checkboxes (including price). I highly recommend working with Sheehy of Gaithersburg and especially if you are lucky enough, having Michael Zeller as your sales associate.

Just purchased my second Ford Ranger from Mike Zeller and the folks at Sheehy. Great team working together to make the customer completely satisfied!! Highly recommend these folks to anyone!!!

⭐⭐⭐⭐⭐ Outstanding Experience at Easterns Automotive (Laurel) – A Shoutout to Mr. Lorenzo Joseph! From the moment I walked into the Easterns Automotive Laurel location, I knew I was in good hands. The dealership itself was clean, organized, and had a welcoming atmosphere—but what truly made my experience exceptional was the customer service provided by Mr. Lorenzo Joseph. Mr. Joseph went above and beyond to ensure my car-buying experience was seamless and stress-free. From the initial greeting to handing me the keys, he was patient, knowledgeable, and genuinely invested in helping me find the right vehicle. He took the time to understand my needs and budget, provided expert recommendations without any pressure, and answered every question I had with honesty and professionalism. What really stood out was his attention to detail and the way he treated me like more than just another customer. His calm demeanor, transparency throughout the process, and commitment to making sure I left happy made all the difference. In an industry where great customer service can be hit or miss, Mr. Joseph is a true standout. If you’re looking for a new or used vehicle and want a team that values integrity and top-tier service, I highly recommend Easterns Automotive in Laurel—and be sure to ask for Mr. Lorenzo Joseph. He turned what is often a stressful process into a truly enjoyable one. Thank you, Mr. Joseph, for your stellar support!

Nate & Sam, I want to take this opportunity to extend my sincere thank you for selling me my new N Line. I have been leasing and buying cars for 35 years and this purchase experience was by far the most pleasurable. Both of you responded immediately to questions, negotiations and everything needed to make the purchase happen in a timely manner. Upon arriving at the dealership it took less than 45 minutes to take delivery without any surprises from finance. Again, thank you for making this happen and worth the 6-hour roundtrip from NJ. I will recommend AL Packer Ford to family & friends. Nate & Sam, I want to take this opportunity to extend my sincere thank you for selling me my new N Line. I have been leasing and buying cars for 35 years and this purchase experience was by far the most pleasurable. Both of you responded immediately to questions, negotiations and everything needed to make the purchase happen in a timely manner. Upon arriving at the dealership it took less than 45 minutes to take delivery without any surprises from finance. Again, thank you for making this happen and worth the 6-hour roundtrip from NJ. I will recommend AL Packer Ford to family & friends.

Excelente servicio Louis es una persona muy amable excelente personal en antencion recomiendo un 100%