New and used 2025 Ford F-350 trucks for sale near Independence, MO

Service Department a particular service agent D.M. I use every time I come in for service he is the best

I'm deaf so buying a car is not easy lots of things are not easy but they very happy texted my to talk to me someti.es it's hard buy anything most are rude and yell when I s a.c y I'm dear lol why yell still cant hear but they had no problem with texting with me also was not rude when I disided not to buy any car at that time and made sure I had a way home offered to call someone or a cab just very helpful in all told me to text if I changed my mind

The waiting area and showroom are small but they are friendly, helpful and trustworthy.

Loved the service not only were they on time but got the car back in a timely manner with little to no hassle

Went through the Quick Lane and had my oil changed. I didn't have an appointment but they still serviced my car. The guy at the desk was very courteous and showed me where I could sit and wait. I was in and out in just under an hour.

Came and got the truck, did the needed work and brought it back to me all the way out in Olathe. great Service.

We had a great experience. Our sales person at Ford was great. He took all the time we needed. He was not pushy. Answered all our question. Did not rush us.

Looking to buy a car they have been emailing me and trying to make my new car experience good . I have looked at several cars here

Went through Zachary in the service department, had an issue and his knowledge and professionalism was stellar, they worked to fix a situation that was not their problem. I highly recommend using them.

My car had to be towed and eventually scrapped due to a bad engine, but the whole team at Shawnee Mission Ford was great. Bryan in the service department was my main contact and he couldn’t have been better!

I took my 2013 Ford Escape for an oil change and tire rotation, and it was all done in less than an hour. Great service. Ask for Brian, he provides excellent customer service, and we're working with Eddie on their Extended Warranty for another vehicle. They definitely follow-up with you. Thank you for the excellent service.

Took my 2021 F150 and meet with Derby in the service on 2-6-24. For an oil change tire rotation. I told Derby about a battery issue with my truck. Derby checked my extended warranty and other coverage to see covered the battery replacement. Derby went beyond customer service and had great professional service

I took my F-150 in for Warranty Service and Recall. The service was Fast friendly, without issues. I will use them in the future.

Johnny Hayes goes above and beyond to help the Ford Family customers. Great communicator, very willing to do extensive research when challenging vehicle issues arise. Because of Johnny, I have already sent two new customers to Metro Ford to have their vehicles serviced.

Dane took care of problem and was on my way in just over a hour.

Good customer service. Scott made sure all of our issues were resolved to our satisfaction.

At this point all I do is call, give them my phone number(when they start with that), schedule what I need done and it is taken care of. The Valet service is nice, (make sure to schedule a few days in advance and have a Lees Summit address for them to pick up from). Super pleased.

Great experience. Sales staff are very knowledgeable and made sure all the features on my new Explorer were set up and that I knew how to use them. Everyone was very kind and considerate!