Used 2020 Honda Pilot for sale near Allen, TX

I am so happy with the service department. Austin Livingston did a great job communicating and making sure our vehicle was safe and in top condition! Thank you so much!

Waited to give an honest review. 4 years later, I know have 109,000 miles on my 2020 Pilot Tour. The bad: It developed the known crackle sound coming from the speakers. This was fixed under warranty twice. The second time not coming back and has been fine. The looks are "meh". My wife's Nissan of similar trim level has a far nicer interior and much fancier seats. On curves the "warning" light flashes on my dash and the steering wheel shakes sometimes if a car is coming from the other direction. It's annoying, but I hear a problem for many manufacturers with these safety features, not just Honda. The Good: I consider my Pilot practical. It does everything well, just not flashy. My previous car was a 2012 Honda Pilot that I put 190,000 trouble free miles on. This Pilot with an updated transmission feels MUCH quicker. It is much easier to drive. It handles well, averages around 24 mpg on my commute (non expressway), and has been trouble free outside of the speaker issue. It hauls the family well, with lots of room, especially if the 3rd row is not used. I put on the dealer installed trans cooler and trailer hitch to tow a couple of waverunners, which it hauls easily. If you can get past the "ok" styling, it is a car that does everything well and my reliability has been very, very good so far.

I was pleased with all the service personnel that are working there . They were all helpful to me while getting my vehicle serviced at their service department . I would definitely go back to service my future need .

Great vehicle. Really like everything about it. It has all the safety features a vehicle could have, making it safe to drive. It has just enough power and gets great gas mileage. It offers reliability with the Honda name. Comfortable with plenty of seating!

TJ did a great job answering my questions and showing me the new BMW cars.

Honda Pilot is the best suv. Bell Honda in Phoenix. Honda’s worse dealership in the country. Honda Pilot gives me 25 miles per gallon city and state

I have always wanted a Honda Pilot and bought a 2020 model anticipating a great vehicle. It has been back to the shop SIX times for issues with the drivers side mirror. It is supposed to be a fancy automatic adjusting mirror, but instead self adjusts up beyond where I can see in it. The dealer's technicians have tried many things, but still claim they can't recreate what I am telling them I really don't know where to turn now.

I utilized TrueCar website in search of vehicle I wanted and received an offer from Lute Riley Honda. I arrived at the dealership and was directed to Sales Consultant Javed Tarafder. He was very polite, knowledgeable, and answered all of my questions. He explained vehicle options in great detail. They honored the TrueCar price which was below their sales tag price. Finance Manager Christina Bernd was very pleasant and made the entire process very easy and enjoyable. This dealership was no pressure, informative, transparent, and did not try to pull any deceptive practices. There was no typical back and forth haggling over sales price and bouncing from salesman to sales manager to store manager. This was my third Honda purchase and my best purchase experience thusfar. If you are interested in a Honda purchase in the Dallas, TX area, then you should run to this dealership and snag a year end deal for yourself. Javed and Christina are assets to this dealership and should be commended. I would definitely purchase from this dealership again and trust my future vehicle service in their hands.

I love my Honda. It drives beautifully, it’s comfortable, holds the road, you feel safe because it’s so well made. A wonderful driving experience. I plan on buying it back when my lease is up.

Service manager Bryan is excellent and got the job done in good amount of time. Service manager Bryan is excellent and got the job done in good amount of time.

In the interest of fairness, I wanted to follow up on the negative review I left on Dec 20, 2022. The dealership, specifically Shaun A reached out to me and apologized for the miscommunication and inconvenience they put us through. And after some discussion, he agreed to lower the price of the the Edge that we were interested in by $500. It was an overall good deal and my wife and I accepted the offer and completed the sale that same day. No issues with the sales process and the paperwork was handled professionally and efficiently.

I received all the help I needed to get a car and now I'm getting ready to buy it . Recommended areas of focus for continued personal and professional development would be interpersonal communications, self-awareness and maintaining a level of appropriate distance and professionalism with customers and subordinates. He will continue to improve overall performance in the coming year by focusing on the softer skills of project management and being able to both accept and deliver feedback in an empathetic manner. Please acknowledge receipt of this employee review letter, and if you have any questions, let me know as I am always available to discuss his performance. Sincerely,

First time speak to Willian Hunt at the dealer, He's so nice and professional, Thanks to Allen Glen for the deal done. Honda car of Rockwall is the best partner with Costco Auto Program.

Customer service was excellent, answered all my questions . I was very satisfied with the overall experience.