Used 2023 Honda Pilot for sale near Merchantville, NJ

I'm from Colorado and buying a car out of state is so nerve wracking. Tony & Syndie were awesome to work with. Tony provided specific details I was needing to the car and great videos. Every time I asked a question, I was told the keys to the car are with the GM. This was so meaningful to me as no one is allowed to mess with the cars unless they are serious and go through the process which is a huge advantage to the buyer. Obviously, the GM is highly competent & knows how to run a multimillion-dollar dealership & knows how to exceed buyers' expectations. I look forward to finalizing & the delivery process. The hard part is over!!

I purchased a 2023 Hilda Pilot from the Honda dealership on South Boulevard in Charlotte. I was treated like family from the moment that I arrived up until the moment that I drove off in my new vehicle. The service that I received from the sales associate, Christopher (Chris) Robinson specifically was absolutely amazing. Chris exceeded all of my expectations even though I was apprehensive about buying a brand new vehicle at the time. Chris put my mind at ease because he knew every detail about the car and he weighed out all of my options in a simplified manner. I will be sending all of my family and friends to Honda for their next auto purchase because Christopher Robinson knows how to take customer service to the next level while making you feel like you have a dear and trustworthy friend for life.

A transparent transaction right from the start. I didn't have to ask for an itemized list of fees. It was given to me up front without even asking.

This is a nice SUV that is not flashy, but it does its job carrying the people and running errands around town. It’s also nice for longer trips.

The entire staff who helped in the process including Bob, Alex and David were extremely professional and easy to work with. They all handled their areas of expertise flawlessly and made the process of buying with them very smooth and comfortable.

Bought my Elite in May of 2023 at a local dealer. I love the look of the car, the comfort and the handling. It is very roomy and has so many cup holders and compartments which is great. I have the brown/black interior, which I wasn't able to see before purchasing it, but loved it once I did see it. I did have an option for a gray interior one but didn't like that look as it didn't look as classy as the two toned. The lights are bright, the features are wonderful so overall a nice vehicle and still happy with my purchase. Now the not so good stuff.... Biggest problem I have is like other reviews have stated the gas mileage is not great at all and comes nowhere near the projected when the car is marketed. 19-25 it states but that is way off for sure. I don't have a heavy foot, speeding or hard breaking and I always drive in Eco because the 'Normal" mode option, the mileage is worse. Summer months my average between city and HWY is 18.5/19.5. All HWY I was able to get 23 miles one time but not again. All HWY after that first time is usually 21/22. Never have I seen 25mpg like stated. Now the Wintertime they are not as good. City/HWY is 17/19 & HWY is 19/20.5. The most miles I can get out of a tank of gas either summer or winter is now less than 355, more around the 335/345. The lane assist feature is pretty bad as well, better in the nighttime as I feel it sees the lines better but during the day is more of an annoyance than anything, so I normally don't use it. I have drove the Sport model one and that worked great and a 2022 Elite pilot and that worked flawlessly too. Not sure why mine is so bad but dealer says it functioning correctly, I told them we will agree to disagree LOL>. The wireless charging is very slow and if you have any type of case on it will most likely not work, so I just keep it shut off. I really wish Honda would have put the bigger screen in this car this time around. Looks like there is enough space for that to have happened they just chose not to. I really wish that the second you turn off the car the radio didn't shut down too. I have never had a car do that and it is frankly a big inconvenience for me. Many times, I am on the phone with clients, or I like to finish a song, but in order to do that I would have to sit with the car running and that doesn't make sense to me and it's a waste of gas. This is little but I do hope that they come out with some type of compartment for the center console as it's really big but there is no way to organize anything in it and honestly just looks like a total mess. (Again, small to many) The app to start the car and such is just okay. What I don't like is that you cannot adjust the temp or the heated seats as well as not having the app turn on the passenger seat as 95% of the time no one is in it. I feel like this is more opportunity for something to go wrong or stop working when I didn't personal choose to use it but was forced to have. I will say I do like that whatever my heated seat was at from my previous drive that is what it is at when I start my car the next time. I did end buying the Honda rubber floor mats but soon found out that the from mats leave to much carpets exposed by the gas and brake pedals, so salt gets all over it. The back ones are just fine. I did end up buying the Weather tech ones and those are great and have amazing coverage so if you live in an area where it snows, I'd keep this in mind. I also bought the side covers for the back end and the mat for the back end, which really protects the sides and back of seats from scratches which we all know ever car is prone to. I did add the trailer hitch from the dealer vs aftermarket as I wanted it to look good and sit higher where it belongs verse the aftermarket which sits much lower to the ground. Overall, now with 13,000 miles on it I am still loving my pilot despite the other things mentioned above. I hope it last me a long time as this is my first time buying a Honda vehicle.

The CarShop employees are the best! Again I needed help right away, this time with a passenger side mirror being almost pulled off. Morgan, the customer service tech & his manager Bill had a mechanic take a look to see what could be done & because the mirror was not totally pulled off & the wires were intact they were able to glue the mirror back onto the mirror perch mount & never even charged me. I will surely use them again. Thank you for your help & kindness CarShop

2023 Pilot Touring have owned for 11 months. Been all over the Southeast with it. Very happy with it. Absolutely no problems or issues whatsoever. Decided on it because of smooth quiet ride with nice large windows and visibility. Among best in class for spaciousness and cargo capacity. Would buy one again in a heartbeat.

AZ Sales Manager is awesome with sales! He was not overbearing while my boyfriend and I looked through the lot, a relatable guy with true compassion for his customers. AZ did everything he could to meet the parameters that we were looking for. He put us up in a 2022 Wrangler that I never thought I could afford! I am glad that o gave him the “15 minutes” to work out the deal we did.

I purchased my Ex-L for a little more space after trading my CRV in. I had no idea it would be a nice trade, and I am absolutely thrilled with my new pilot and the new design! I even took it on the beach and it performs so well!! We really enjoyed the Outer Banks in it. I love it all wheel drive love everything about this car. It has a lot to offer for the price and you really do need to read the manual or watch the videos because there’s so much more to this car than what you think.

Omg I don’t know where to start! I came in knowing that or thought that I was not going to be able to get a car because of my credit. How about I let with the exact color and model and it’s fully loaded couldn’t have be happier. I had to leave the best for last Tom is the man he is funny but about his business. And I can’t leave Chris out !!!!

John mckeen did the service on my 2019 CRV. I had a problem with my AC and it was blowing hot air after a repair. He went out of his way to make things right when he didn’t have to. I was unaware of access to a warranty. I can’t say enough good things about John and the Honda team. Great job!

I Highly recommend this dealership Justin who is on team Frank is amazing He walk me through all the features of our new Honda Passport.

Service advisor was great! Have worked with Ashley twice and she is excellent. Fun, fair and timely.

Great experience all around. Highly recommend this dealership. Clean, friendly and helpful. Will definitely go to them first in the future.