Used Kia EV9 SUVs for sale near Federal Way, WA

Jon A was a gem to work with. He bent over backwards to find deal/price that suited me. He drove my car home that evening, so I didn’t have to find someone who could meet me at the lot later in the week. He researched and finally bought a charging cord for my new, leased EV (didn’t COME with a cord!! What’s up with that, Kia??). Couldn’t have been nicer and more helpful.

Ok, good car. Lots of great reviews online. We have a GT and let me say the biggest issue is technology. Tesla has set a high bar with customers. I expect EVs to fully integrate with mobile and to require less to do more. Kia is truly bombing here. Smart Key? About as difficult to setup as can be. Second Driver? It’s like Kia didn’t know the concept existed. Interconnected Experience? Kia Connect Reps don’t have my name or address, yet the app does? Online Experience, different architect, limited features, slow. It took two hours to get me and my wife setup. I gave up on the keys.

Worked with Tammy in the Service department. everything went well. service was great. received oil change and diagnostic.

Great experience. Beautiful dealership location. From the saler to the finance person everyone was very professional. Would buy again from this dealership. Really enjoyed the experience.

One month into owning my EV9 and I can say I’m a happy customer, both for city use and highway road trips. The range is great, exterior design looks great, and I’ve been impressed with the technology and infotainment features. The map function is not great (I was used to the Android Automotive platform in my previous Polestar 2, which is best in class and apparently what Kia is now switching to next year) but everything else is excellent. No quality or performance issues at all - great initial build quality. Feels zippy, especially for such a large car. Plus, they have some amazing lease deals running right now, it’s an exceptional value.

The customer service was top notch no pressure excellent help very informational a wonderful product. The sales person Nancy didn't make you feel rushed stay late along with Rob and finance who will not rob you and Brian the manager all excellent and professional.

I already had an EV6 for my wife and fell in love with it. I just needed something a little bigger and wanted full EV. Since it VW been buying primarily Kia since 2007 it was a no brainer to choose the EV9. Price is still a big issue for me so I chose the Light Long Range trim. I get the best range and 98% of all the features I wanted. Unfortunately to get that last 2% would have meant going to the Land trim and that was out of my budget this time. But in getting HDA2, Digital Key 2, all the safety features, 3 rows for 6 passengers, power liftgate, etc. I’ve had mine 3 weeks and already have 2300 miles on it. I highly recommend this for anyone wanting a 3 row SUV EV.

Re: Sales Experience Karrie is out of this world. She is customer driven to no ends. I wanted to purchase a 2022 Veloster N out of state from their dealership. Karrie returned my call quickly, answered all of my questions, and then provided super helpful information that I didn't think of. She kept me up to date as things progressed, and quickly alerted me when I needed to do something. On a personal level, Karrie has a fantastic personality and was amazing throughout the process Allan in finance was thorough, responsive, and understanding. I have 0 complaints about my experience

Had EV9 for a week now. I have owned lots of different SUVs -5 different MDXs, a suburban, an Infiniti QX56, an XC90T8, a Navigator, an Expedition- and so far it is my favorite of all. It drives so smooth and FAST, plenty of room- but not so big it is a hassle finding room to park like a suburban can be. The interior is nice for an EV- only EV I have personally seen with nicer interior is ETRON. I do wish interior was more refined but it is nice enough. much prefer EV 9 to the Tesla in every way. The three rows are all usable. I am thrilled to be done with the MDX 18mpg with premium fuel, this car is more fun, bigger, and saving me a ton on gas. The Semi autonomous driving is very good also.

We went to check out a specific used car and were pleasantly greeted by Ricky. We checked out the car and test drove it and decided to think about a possible purchase. Ricky gave us his contact info and told us to get in touch anytime with any questions. Later that evening we contacted him and even though the next day was his day off he made arrangements to meet us and we were able to make a deal we were very happy with. Due to previous commitments on our part we were not able to take delivery but did so the next day. The whole process was very friendly but professional and we had no issues or concerns.Ricky made the purchase as easy as could be. I highly recommend him and definitely would purchase from him again.

I’ve consistently had a great experience at Wesley Chapel thanks to their outstanding team. A big shoutout to Gilberto, who always makes servicing my car completely uneventful, in the best way possible. He’s efficient, reliable, and keeps the process smooth every time. Also, kudos to Enis Kadric, who is always friendly, informative, and courteous. It’s refreshing to deal with both of these individuals who genuinely enjoy helping customers and ensuring they’re well-informed throughout the process. Top-notch service all around. Highly recommended!

Fantastic customer service. Tristan was great. Greg and even the GM, Armando. Highly recommend working with them. Last minute, we found a large scratch and they were actually embarrassed it had been missed. Jumped on fixing it and offered to deliver it to us when done. WOW factor!

Salesman Frank Vitolo was patient and thorough. There was no pressure. The efficiency of this dealership was impressive, and every employee I encountered made me feel comfortable and important. As a wholesaler this was as good experience as could be imagined. The car was in good condition and on a long drive home showed no problems. Recommended.

The first girl that helped me was not helpful at all. She just stared at herself in the window, swinging her hair in the reflection. Then left me outside to look at vehicles by myself while she talked bad about another employee. Ugh.... BUT the man who took over was great. He has been working there a long time and is perfect at his job. He has integrity and that is the best trait in a sales rep. Very helpful and has a wonderful personality even if he was stressed.

The experience with the car salesman, Julio, was amazing. Julio took care of me and dedicated his time to helping me get the truck I wanted. I appreciate everything Julio did for me, and I recommend that other people speak with him about buying from the dealer. I also do not find it fair that car salesmen are judged entirely for other departments' mistakes, especially those that car salesmen have no control over. I would not judge a waiter for bad food; therefore, a scorecard should not judge a car salesman for finance mistakes. As a learned lesson, include your salesmen in your deal and go over the paperwork after you are done with these other areas they take you on the dealer. Their report card from the survey directly impacts the salesmen, and even if you get a bad experience in finance, they will blame it on the salesmen. Thanks for your help, Julio!

I was greeted with a smile and by name. The reason for my visit was immediately reviewed. The new policy of recording the exterior of my car was a new "service" that makes sense to me. When the work was done, we went over the billings, my car was ready for me to get in and go. (I appreciated the fact that my windshield had been washed -- it needed it. Thank you!

Got Oil Change. cost $125. Good Service. Took over an hour to do the job and the day before the system went down.

I have purchased several cars from CarMax and completely satisfied with each purchase They don't try to up sale you in to a more expensive car they sincerely want you to be happy with your purchase

Very prompt and helpful response. Sales associate was respectful and truly listened and addressed my questions and concerns. Hector was very helpful and capable.

Very professional and friendly. One of the best buying services I have ever used. Would use again if needed.

I bought a 2017 Honda Civic last week. I was preapproved before I walked into the dealership. There were a couple of issues once I began completing the buying process, but after 3 hours at the dealership, I walked out with my new vehicle.

Our salesman Preston was extremely helpful and made the process of buying a new Chevy Trax very easy! He was also a pleasure to speak with as we had a lot in common. We had an equally pleasurable experience with the closer Dara (I hope I’m spelling his name correctly). The only criticism I have of this dealership is that they put a Harry Brown sticker on the back of the vehicle and it was EXTREMELY difficult to get off! It was actually 11 separate stickers. One for each letter. They shouldn’t be doing THAT at all! Putting that aside, I highly recommend this dealership!

Thanks to Vincent, Phil & Jose on a satisfying buying experience. They answered all of my questions and negotiated a good price. The whole process took less time than expected.