Stephen was a great salesperson. We didn't hash out a final deal but the experience was great with no pressure at any time. He was always willing to work for you and was honest about all parts of the deal.
The facility is top notch with a comfortable waiting area and good wifi as well.
Always very accommodating. Asked them to change our winter mats out for our carpet mats - no problem, no charge. (But, see below.) Please note: Only reason for a 3 star on facilities is that they are under construction & the temporary quarters are really cramped (and, no fresh baked cookies from Katherine! ??)
THEY HAVE THE MOST AMAZING AND CARING STAFF!!!! TJ AND PAIGE IN CUSTOMER SERVICE MAKE YOU FEEL LIKE FAMILY AND MAKE THE WHOLE PROCESS EASY FROM START TO FINISH. THE SERVICE MANAGER BRIAN IS ABOVE AND BEYOND AMAZING! THE SERVICE ADVISORS ARE THE MOST KIND AND KNOWLEDGEABLE THAT I HAVE EVER WORKED WITH. THE CREW FROM TOP TO BOTTOM ARE GREAT TO WORK WITH! I WOULD RECOMMEND THIS ONE OF A KIND DEALERSHIP TO ANYONE AND EVERYONE!!!
I was involved with another dealership in a process of trading-in two vehicles for one. I was frustrated there but fortunately ended up working with the expert team at Gulf Auto Direct. They made what was turning into a complex transaction a pleasure! I was greeted by every member involved and every consideration to me as the customer was given. Rickey was easy going but informative and helpful. He communicated with me in a straight forward manner that I respected and showed that he respected me! The whole team did everything they said they would do and in a timely manner. It was impressive to see such team work dedicated to making my experience there exceptional. I am a believer in customer service and this places does more than deliver. Don't hesitate this is where you want to do bussiness--ask for Rickey.
I was inquiring on a pre owned Lexus this dealership had posted online.
A.J. went to the lot sent me pics and verbally called me while describing the vehicle as I was in Washington State.
His customer service and personality was outstanding.
See him and tell A.J. "go osu beavs".
Not yet rated.
Door Count: 2
Engine: 295-hp, 3.5-liter V-6 (premium)
Transmission: 4-speed automatic/CVT w/OD and auto-manual
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