Used 2024 Mazda CX-30 for sale near Lake Belvedere Estates, FL

Sales great team but services department really really bad don’t have costumer service management, rude , managers don’t have a clue of what costumer service is

I loathe to shop for a car because it’s always a long back and forth experience where in the end you feel you’ve been taken. My experience here with my salesman Alexis and his manager (whose name escapes me) was the 1st time I didn’t walk away with that feeling 😉

I was met promptly and directed to Se my service advisor. He took the time to listen to my reason for bringing the car in and was very communicative throughout my wait (my choice). He is very thorough and explains everything. I had been there a few times before and can say, things are really much better, Glad to have them so close to home.

On December 23rd of 2016 I purchased a 2014 Jeep Patriot from the Pompano Beach Carmax (Sample Road). My wife is pregnant and will soon give birth to our first child. Before this we were a one car family with a Fiat 500 and my wife was very concerned about not having a car to bring baby boy home from the hospital in, not to mention to make it to all of the Doctor appointments for wellness checks in. So, I decided why not make the purchase a Christmas present/surprise since we needed one anyways! Only problem was I had this revelation on Wednesday December 21, 2016 and Carmax was to be closed on the 24th and 25th for Christmas. The real issue was that the perfect car (She had been wanting a white Patriot for a few years now) was all the way in Clearwater, FL... some 250 miles away. I was told by the sales rep at Pompano Beach that while it was possible the car may be there by Friday, in time for me to pick up prior to Christmas, it was in no way a certainty. I then contacted the Clearwater store to speak with someone who handles the outgoing shipments and he basically told me that it was not going to happen. From my understanding, the way it works with Carmax is when the car you want is at a location less than 200 miles Carmax will do the shipping itself and it usually takes 1-3 days. But when it is further than that they outsource to carrier companies. In that case they have to wait until they have enough cars to send to make it economical for them to do so and also deal with bidding/price hunting etc... which complicates the who thing and makes everything take much longer. After learning all of this I gave the corporate office a call and got in touch with a Emilee, an analyst from the Carmax Customer Care Team. I explained my situation and how much it would mean to my wife and I (both in the form of glee for her and reduced anxiety for the both of us) if they could somehow get the car to Pompano Beach in time for me to pick up on Friday. Before the end of the week Emilee had gotten a whole team of people in the corporate office working on getting the car to us in time. I received telephone updates from her all along the way. By Thursday afternoon I received an email informing me that the car was in transit, followed by a call from Emilee letting me know that everything worked out and the car should be there Thursday evening or Friday morning and a call from the Sales Manager at the Pompano Beach store letting me know that he had spoken to Emilee and once the car arrived they were going to expedite the "unpacking" and everything that that entails. The real cherry on top came on January 3rd when my wife received a FedEx package while I was at work. Inside she found a set of very nice swaddling blankets and a card that read: "Chris, Thank you so much for letting our Pompano Beach Team help you find your new-to-you Jeep Patriot for your growing family! Here's a small token from CarMax to welcome your new addition. We hope your Jeep Patriot takes you on incredible new adventures! Sincerely, Emilee, Your CarMax Customer Care Team" Everyone was super amazing and I could not be more grateful for the professional and caring people at both the local Sample Road Pompano Beach Store and the Corporate office. Thanks to Cristy (Pompano Beach sales rep) as well for making the whole process and painless as possible. As a side note: The Patriot was absolutely immaculate inside and out despite having 27k miles on it, my wife would have sworn it was new before she saw the odemeter... She was happy I saved us some money ;)

They were friendly and being that I live in St Petersburg, they were willing to send me videos of the vehicle. I really appreciated them going the extra mile

Excellent Service provided to me by the Service Manager! I was 100% Satisfied, with the attention that was shown to me in getting my updated service done!

Miguel Colon Good Customer Service, he took care my problem by putting a new battery, I also talk him they will take me in the future we move to west palm beach

I thought I was leaking oil wind it out. I just ran over something. They let me have a loaner and everything was fine, but they were great.

After a lot of research I decided to stop into Mazda of Palm Beach to look at a CX-5 for my parents. I was quickly greeted by Richie Delorantis (Richard Delorantis), who was phenomenal. Even though it required getting drenched in the rain, he worked to find what I was looking within budget. I was able to get a great deal and pickup the car the same day. The dealership itself is very clean, has refreshments for customers and everyone was very polite. Overall a very pleasant, relaxed experience. Mazda of Palm Beach's approach to sales is one I'm definitely in favor of, and I'm looking forward to doing more business with them in the future. If you're in the market for a Mazda I would stop by and ask for Richie D.

Craig Vetti made my car buying experience very pleasant. Craig is very knowledgeable especially when I was not purchasing a Mazda. Will in the credit department was also a pleasure to deal with. Everyone I dealt with Craig,Will,and Hudson who delivered my beautiful new Tahoe was a pleasure to deal with. Thank you so much, and I intend to send future business your way. Joe Joyce

Palm beach Toyota has an excellent customer service! They are a professional friendly and very careful team. The best experience and Best purchase! Thank you

Mike B helped me with the purchase of my first car. He understood that I was waiting for my dad and not buying anything that day. After a few weeks my dad and I decided to go but unfortunately the car I wanted was sold. He showed me other cars and fell in love with the one he suggested would fit my needs. I appreciate that he was not pushy and made it stress free

I recently worked with S. Snyder and W. Rejouis on my purchase and financing respectively. After ~2 months I can securely say I left with an excellent car bought on reasonable terms. The process is never perfect, but I do want to offer some tips based on my experience: > ask up front if the vehicle is actually Certified Pre-Owned, or just listed as such > if you see any lights, look up what they actually mean and ask the dealer for the specific fix, not just "can you do something"

I just want to give a shout out to Mr. Uton Brooks at Palm Beach Toyota. He was very transparent and honest throughout the whole process of buying this car. I originally wanted the RAV 4 XLE premium but I changed my mind at the last minute because I drive over 100 miles daily for work. Mr. Uton was able to secure a hybrid for me and I got it within a one week time frame. I got the exact color I wanted. Thank you Mr. Uton for your hard work. He went above and beyond to help me out. I look forward to buying a few more vehicles from you.