Used 2023 Mazda CX-5 2.5 S Select Package for sale near Middlesex, NJ

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

I bought my 2023 CX-5 Premium Plus back in March and haven’t regretted my choice since. I love this car! Took awhile to acclimate to the infotainment selection dial, but now that I have, it’s easy to use. The interior design and component selection are impeccable. The handling and acceleration (for a 4 cylinder) are also very impressive. Only con is the limited cargo space.

Working with Michael Baldwin at Ron Marhofer Hyundai made getting into my 2024 Kia Sorento genuinely smooth. His professionalism stood out from the moment the process began. Every step was explained clearly, handled efficiently, and kept as simple as a new-car purchase can realistically be. Michael ensured that everything moved at a comfortable pace—no pressure, no confusion, just straightforward guidance. What set the experience apart was his follow-up: 48 hours after driving off the lot, he reached out to make sure we were still happy with the vehicle and didn’t need anything else. If someone is looking for a salesperson who is knowledgeable, attentive, and committed to a positive buying experience, Michael Baldwin is an excellent choice.

Very comfortable, drives great, awful entertainment system. Instead of touch screen there is a dial you turn to select radio, Waze, basically everything for screen. It's difficult. Dial doesn't move smoothly and you wind up looking down and giving so much attention, you can get in an accident. If your not a person to use different apps in car then it's great otherwise get a vehicle with touch screen.

Great experience. Robert was an amazing salesperson throughout the entire process. His enthusiasm for cars is equaled by his enthusiasm for doing the right thing for his customers.

The CX5 is a great vehicle for a great price!! I find this SUV to be very comfortable to drive and it handles great on the highway as well as the back roads! The simplicity of the interior design is a welcome change for me. I found all the touch screen technology of my other vehicle was very distracting while driving and it was just more to go wrong!

Brian Deckert is the best person to close a deal with, he made everything clear and was very helpful and made it easy to close a deal. Great person overall and would deal with in the future

Performance toyota was great. They didn't pressure me into buying a car. They did a very good job working with me to get a good deal. Best experience I've ever had buying a car and I've bought a lot of cars in my life.

Friendly fast efficient the lease process was very easy and they made me a great deal.. my repairs on my trade in lease were erased from my responsibility

I like sellers of honda. He make me happy and easy to know about cars.

Dimitri was a very efficient and conscience Ford representative. I enjoyed working with him and the end result was good.

I sold my car to Jim Coleman Toyota, and I had a fantastic experience! Salesperson Jonathan Wear was very professional and efficient throughout the whole process. He helped and assisted me in the sale while showing flexibility with the terms of our contract, speeding up the payment to accommodate my needs. Jonathan went the extra mile by bringing me the check in person the same day. Thank you, Jonathan, for making my sale such a pleasant experience and for your attentiveness to my special needs. I would definitely go back to Jim Coleman Toyota!

Thank a lot Gary Ottaviani for excellent work!!! The entire car purchase procedure was carried out at the highest level. I will recommend this dealer salon to all my friends. Once again I want to thank Garry Ottaviani for his professionalism and human qualities! 👍👍👍

I am so THANKFUL for Carli here at JC Lewis service. In 2021, we bought a brand new CX5 and drove our way from IL to Savannah. There, I left the new car and my daughter. Being 700+ miles away, I get very anxious about her dealing with "dealerships" and possibly being taken advantage of. Recently the car just "stopped" and had an emergency brake issue. We had the car towed to JC Lewis where Carli and the service team went to work. I cannot tell you how WONDERFUL, PATIENT, UNDERSTANDING, INFORMATIVE, KIND, all the feel-good words that Carli was and made me feel SO MUCH BETTER about my daughter having to deal with this. They had the car for about 3 weeks, provided a courtesy car and made sure to go over everything, made the repairs and then some. There were other issues that arose while they had it and I anxiously waited for a bill that could be in the thousands, but Carli was diligent in making sure anything that was covered under warranty, was. I cannot tell you how much I APPRECIATE her and her constant communication over the past 3 weeks. She didn't have to go that extra mile to put me at ease, as my daughter IS 26 :) but she did, and I am SO relieved. Seeing as this is the only Mazda dealership near my daughter in Savannah, she'll continue to bring her car there for all services. I did a lot of "homework" before we bought our Mazda's and if you're on the fence, Mazda (CX5) is the way to go & JC Lewis Mazda is the place for all your service needs. Thanks again Carli! From an over-protective Mama Bear.

My experience was very good. Gavin was a good salesperson. However, I would NEVER EVER recommend a salesperson to tell ANY customer to put down $14,000 which was incredibly obscene for a down payment on a 3 year lease. You should NEVER be that hungry for a commission. My favorite salesperson that I knew for 35 years at West Herr East Aurora would never recommend that to me. That is the trust you build with your salesperson-customer relationship. If I had to do this all over again--I definitely would NOT. It was too late to back out of this deal. Basil is known for great deals, and this was definitely NOT a great deal no matter how you spin it. I was under much pressure myself to get a new car due to previous lease expiring, tariffs coming into the mix soon and my mom having cancer with only a few months to live. But, this scenario will never happen again, I will make sure of that.

Very positive experience. Sales rep Nina was terrific A pleasure to work with, knowledgeable, patient. Best car purchase I’ve had. Love my new Mazda3 Hatchback. Paul in Finance explained everything clearly and took great care of the details. Terrific!

I’ve traded two vehicles with Carmax in San Antonio and I must say I’m very impressed with their customer service and their time that they give to the consumers. Patrick Burrows has been an amazing sales associates and I would recommend him to anyone that is wanting to trade in their vehicle

Lauren Smit thank you for your service your Knowledge and you patient. I went to the store and Lauren Smit smiled to me and she asked me right questions, keeping smile on her face and digging a little bit more about understanding what exactly I’m looking for... and I answer all her questions and we went outside to see the cars on my options, I was sure I’m going to get a BMW or an Audi and Lauren let me understanding that actually I was I looking for it’s Lexus. and Choose Lexus but! I had some problem with my Social Security number and I need to wait another week and another day and another 24 hour Lorraine and the manager Jimmy was so patiently nicely and kindly understanding my problem with a Social Security and they give me the time I needed keeping my car for another extra 24 hours I really appreciate that because of that I was able to get the best deal with the best price and the best car off my best price with the loan usually car shopping takes one day a couple of hours but my car shopping took about 10 days can you imagine the frustration but everybody in Carmax Was very patient and kind and understanding my situation thank you Carmax definitely recommend it to all my friends family and customers and I have a lot as a real estate agent my customers all need a car and my coworkers all need a car definitely recommend it love you guys. Sorry about my spelling words if I got any wrong.

It was my first time there as I was trying to switch my current vehicle and let me just say it was a breeze. Oudai was our salesperson and he was absolutely amazing. Very knowledgeable and very friendly and sweet. He made our experience exceptionally easy. Oudai took care of everything before we went to pick up the car and went above and beyond to provide us with excellent service.

Great he worked with me and he’ll Me get the best deal without breaking my pockets and high monthly payments

I had a great completely online buying experience with Morgan Monticue! He's an excellent communicator and a nice guy. He went out of his way to share additional videos of the car I was interested in. I requested a nearby auto repair shop perform a pre-purchase inspection. No problem! He arranged that inspection. He also communicated with the car transport company that picked up the vehicle I bought. He did an excellent job! Chris H. Tempe, AZ

I have purchased several cars from CarMax and completely satisfied with each purchase They don't try to up sale you in to a more expensive car they sincerely want you to be happy with your purchase

I had a warranty replacement issue with my vehicle. I got great support and they were able to get me in and out quickly. Very friendly service and was able to schedule on a saturday.