Used Mercedes-Benz AMG GLE 53 SUVs for sale near Farmers Branch, TX

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future.

Straight forward experience. We were out of town buyers, so a little skeptical of purchasing a vehicle out of state. Our salesperson Terricka was amazing with answering questions regarding our pre owned vehicle prior to our arrival at the dealership. When we arrived at the dealership she had the vehicle ready for a test drive. When we got home (out of state) we discovered an issue with the vehicle that needed to be addressed at a local shop. I informed Terricka and she helped us resolve the issue in a satisfactory manner. Not sure if the issue should have been caught in the service department prior to sale, but regardless, she was able to help us resolve the issue.

My sales associate, Brian Safianow , could not have been nicer. He was a great listener and quickly assessed my needs. Dealership manager, Gary Venner, was involved in the process. The entire process was painless, fun and Brian provided concierge level customer service. Additionally, the technology department came to my home to provide a thorough tutorial on the different features of the vehicle. I am very pleased with the car,its many features and that subliminal new car smell. Park Place Lexus Grapevine treats their customers like royalty! This is my third experience with them, and I highly recommend them for the personalized, professional and exceptional service that they provide.

Although the transmission is not the smoothest, and the ride can be a little rough, it’s a great car that has a lot of great features. Best in class and great styling

Very well managed non pressure Lexus dealership that’s focused on my satisfaction first. We have been with the service department for 12 years and could not be more satisfied with experience and the loan cars!

I bought this car brand spanking new with 7 miles in it from Mercedes, during Covid where there was literally none around .. I bought the night package 2021 but I’d was in may I believe of 2020.. regardless, I e never had one issue with this car ever… love it..

It was a great experience. I showed up w out an appointment and they still took urgent care of me. Highly recommend.

This is not my first rodeo with eCarOne and it's always been an excellent experience. I even got a better discount this time. I definitively continue to buy my cars from them.

The only complaint we have is when your slowing down to stop and the SUV goes to electric. Sometimes it is very abrupt with a chunk sound, to me its not right, I will be checking in with the dealer for answers for $90,000+ dollars Mercedes I expect better.

I'd been looking for this car for a while and came across two at different dealerships in my area, unfortunately they sold really fast. So, I started my search online and although I was a bit skittish of buying a car online without seeing or driving it first, I couldn't be happier with the car, the process, and most of all the salesman, Mitchell Macaluso. He made the entire process so seamless and less scary. He answered all of my questions, kept me informed of the process the whole time and was very professional. I would definitely recommend this dealership to anyone looking for that special car and I would most certainly recommend Mitchell!

Amazing customer service! Wonderful location and the staff is very knowledgeable and friendly. Colin was great to work with! Love the car I purchased. Thank you so much!

Quick and friendly. Matthew was extremely knowledgeable. He answered all of my questions and was extremely trustworthy. He provided insight to things that I didn’t even think about.

I bought my first Mercedes from Ride N Drive, excellent car, deal and service! Transaction was fast and very easy, no complaints!! Honest dealer with excellent Customer Service, cars and choices! I would buy from them again!!

Really good service and the timing was amazing. Also the personnel was great and willing to explain everything.

Carl Miller answered questions I forgot to ask. Straightforward and not pushy, very refreshing. I would buy from them again. This was an out-of-town purchase and it was a piece of cake to get the job done.

Plenty of leg room for 4 adults, smooth ride and very stylish. It’s fun, fast and classy. 1st Mercedes I’ve ever owned but definitely not the last!

Great experience from beginning to end. Salesman was very informative and friendly giving us the confidence about our purchase.

Friendly and professional staff. They were very hospitable and made the buying process as smooth as possible. They explained everything to us clearly and didn't try to sneak in any extra charges. Our salesman, Eddie, took especially good care of us and was very patient as we thoroughly looked over the car we were interested in and took our time to make our decision. The car we purchased wasn't a Mercedes and was less luxurious and less expensive than what you would typically expect from a high-end luxury car dealership, but they didn't treat us any differently because of that. Highly recommended!

We built/ordered 2024 GLC300 for my wife in May 2023. Took delivery on 12/1/2023. Darren Shin was our sales advisor. We moved our business from another Mercedes dealer because Darren was EXTREMELY knowledgeable about the Mercedes autos, options, process, timeline, etc. He did NOT use any pressure whatsoever. he focused on educating us to ensure the vehicle was EXACTLY what my wife wanted. If I had a sales opening in my firm, he is exactly the high performing sales person who I would hire!! Kudos and well done.

Mike & Jon are amazing! Love my new Mercedes S63. They have a great selection of high end sports cars and luxury cars. Thanks again fellas.

I love the car, the way it looks and handles, still working on the MBUX system and then one morning it didn't start, im told it s the battery that needs replaced?? too soon for a brand new $90k vehicle! Not happy

Saw a 2023 CPO Benz online and I texted to find out if it was still available. I received a reply stating that the car was available, but they also sent me all the documents related to service, vehicle warranty, carfax, etc. I made an appointment, arrived at the dealership hopeful for a good experience. I had a GREAT experience. Ken Erwin was an awesome salesperson! I will definitely refer people to him and buy my next Benz from Ken and Park Place.

Everything was first class. My guy Doug Mayberry was exceptional. It was my first time in a Mercedes dealership and he made the experience very pleasant. He explained everything that I needed to know and helped me make the decision that was right for me.

Wanted more information on the damage to a car and none was giving to me