Used Mercedes-Benz SUVs for sale near Fort Worth, TX

Juan Feliciano, Assistant Service Manager, made my first experience with Mercedes-Benz Grapevine a very pleasant one. I took my car in for recall repair, although I did not purchase it there. Customer service was top notch from everyone I encountered there. Will definitely not be my last visit and would definitely recommend them!

The ride is amazing! Handles like a dream! Loving the “Hey Mercedes” feature built into the car! No fussing with screens or buttons while in traffic or driving. Just say “Hey Mercedes” and the car will do many things with a voice command. It will even tell you a joke if you ask!

I’m not easy to please, I will state that right up front. It may be because I spent 30 years as a Naval Intelligence Officer, so my expectations are normally hard to please/reach. I have to say, hands down… this was the best car shopping experience I have ever had; and at 53, I have had quite a lot. 

 I was so impressed with my first online contact with the dealership in asking about a particular Mercedes vehicle pretty late at night… it was around 9pm. Someone actually responded letting me know they were closed, but would assign me to someone. I was like wow… and it was not a bot. That was impressive. The icing on the cake and the reason for this 5-star review was because of one of their Sales Experience Managers by the name of Shara Freeman and her boss (not sure his title), but his name is Dereck. Both great personalities without the “sleezy” sales person vibes. I was in shock (because I have never seen this kind of personality with a sales person before) in how non pushy and down to earth they both were. It was because of her and Dereck I purchased the vehicle that I did. I felt like Shara really pushed for me to get the price I wanted and make the deal work, either that or she deserves an Oscar. I expect Shara will be moving on up their corporate chain in to time, they would be crazy to let this one get away. Also, be aware they do not add any additonal fees minus the ones you are accustomed to (Taxes, Tags, Title, etc.). No crazy 4k dealer fees or asking 10k over MSRP here. I also appreciated they are people of their word. I asked for something to be repaired on the vehicle that I wanted, and they kept their word in getting it fixed even though I already signed the papers and took the car home. How many times were you promised something, only to try and get that something done and they act like you never discussed it with them… not Shara and Dereck, they got fixed what I asked the very next week in one day. If you read most of their negative reviews, it’s from the service side and not the sales side, so keep that in mind.

 In closing, I can see why as a car dealership they are rated so high, which is a feat in and of itself. This place is the real deal and if you want the ultimate car shopping experience without the uncomfortable push... ask for Shara, you will be glad you did. — No hype.

I’ve had many Mercedes-Benz models over the years, including AMG’s and the GLS 450 a wheel drive with 23 inch wheels makes this car track like a race car. Out of all the Mercedes-Benz models this is the best one you’ve ever had. The second row seats reclining just like the front row seats privacy shades and the third row comes in handy when needed plenty of cargo space for all those trips to the airport to pick up family and friends. It gets great gas mileage then other SUVs and it doesn’t look like a box like it’s competition. I had the dealer put the Mercedes-Benz standup medallion on the hood even though it has a huge Mercedes-Benz insignia on the front. I just like to see the stand up Star medallion from the driver seat guide me down the road..

I have owned over 30 Mercedes-Benz cars. Unfortunately, I have a G wagon that caught a flat and nobody could figure out how to pull off the cover to get to Lugnuts. I called many places finally went into the dealership service couldn't help except for me to buy the tool $70 PEAUX Benson sales manager went out of his way to pull the G wagon apart to figure out where they hid this little device. It took him a long time, and he finally found it agreed second effort. He deserves a A great review this professionalism is rare in the world we live

Best Mercedes-Benz SUV. On a road trip, you can’t go wrong with this machine. I just traded in my 2020 for a 2024. I’m to totally happy with it

Even in these trying times they made the whole experience easy and painless. From our sales agent Trent to the financial guru Brian, everyone was friendly and helpful. They are 96 miles from us and I would not hesitate to make the trip again if they have something I want. We'll worth the trip.

Had two issues; Evaporator Core had to be replaced ($4k) and the drivers seat (Mtex) ripped two times and appears to be ready to rip again. The evaporator core failed when the car was 4 years old. It is a common problem. Recommend anyone with this vehicle purchase an extended warranty. Also, the front brakes only last for 25K miles. They are very soft and very expensive (dealer cost to replace $1,200, DIY is $250).

Our experience with Alfonso Jaubert was phenomenal, he was very knowledgeable and helpful in making our visit the best we’ve had in a while. Kudos to a great employee!!"’

This dealership is the best around! Everyone is very nice and courteous! Even the cleaning crew! They always fix whatever problem on my cars and I don’t have to second guess their work!

Buy this car brand new and you will never have any problems with this car. Buy it from an original owner with all services done, on time, at the dealership only, which means the records are at the dealership and you will never have any problems. If the above has an extended warranty through Mercedes Benz dealership then you won't have any problems. This warranty usually cost the original owner $3,500 dollars.

Very happy with my purchase of a 2012 Dodge Ram 1500 with low miles, easy to work with was in and out in less then 30 minutes.

I have driven only American cars since 2006, they normally come with lots of bells and whistles, so it was funny to see an ash tray and CD player in the vehicle. I like the way the car handles. It is smooth to drive and comfortable. Not too big and not too small.

Highly recommend to all friends and family ! If you want to be out in less than a hour this is the place !

Very responsive, honest and up front with their pricing and they took care of all my questions

I purchased a 2017 GLE 350 with 27,000 miles on it the SUV is a dream come true, you can't get a more quiet or smoother ride in an SUV. Has every option in the you can get even self parking. Love the color combination white exterior and cashmere interior, I have the original window sticker and sales receipt the car sold out the door includes tax and discounts dealer prep for $64,000.00

Nice cars. Good prices. No hidden fees or pressure sale tactic, it was a good experience

if you’re in the market for a brand new car, make sure you go see Jaymes Becker.

I been looking long and hard for the right vehicle. I don't have the best credit. So most dealers just blew me off. But not Otto Source they treated me with respect. As if my credit was perfect. Todd Price my salesman was Amazing found me the perfect vehicle A Cadillac SRX loaded with every option you could possibly want. If your looking for that perfect vehicle and don't want to get the run around. Go to Otto Source and ask for Todd Price!!!⭐⭐⭐⭐⭐

Purchased in 2015, nothing is broken except consumables until 2023. It has a bit of a turborek, so it's less driving, but it has an agile driving feeling.

Todd is great! He helped me all the way to buy a very nice Audi S8. Highly recommend this place, especially Todd. Thank you for making it happen.

I am a senior citizen and I want to feel secure while driving, and the SUV gives me that. I am on the short side so getting in and out was a new experience for me, but I learned how to manage it. Once, I found the seat setting the visibility is exceptionally good. It handles nicely on the road with quick pick-up, and the gas mileage is about average.