Sorry to hear others had such a bad experience with Mark, our experience could not have been better. Our process starting on Sunday when we made our first visit to the store (Sundays are by appointment). We were running late and texted Mark. Texted right back saying no problem, he was there. We got there and he gave us the key and said, have fun, take it for a drive. He is a one man operation and was in the middle of dealing with another customer, so this could not have been easier. We got back from our test drive and he asked us if we had any questions. We asked, he answered. We like the car so we went home to call our bank. We went back to the dealership on Tuesday to buy the car and it was absolutely hassle free. We had one issue with the car that we told him about before we arrived. He said he would check it out. When we arrived, he said he already ordered the part to replace it. I expect the same courtesy and respect when we take it back to have the part replaced. He is a one man store and from our experience is doing a good job.
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