Old truck got great service
November 5, 2018
I own a 2002 Dodge Dakota that I bought from a used car dealer on Little Creek Road 3 years ago. A little rough, but far better than the ones that come from the northern states where winter salt / chemical treatments just eat up a vehicle. Got a used car inspection first at Greenbrier Dodge before making my decision, which didn't scare me off. Bought it and for several months no problems. But I had some random issues that started showing up that I nor a few other service centers could isolate. Turned out to be a slight head gasket leak that took well over 500 miles for a misfire to appear and any coolant loss to be measurable. But the truck always ran fine and those symptoms were so rare and random. 3 out of 4 shops could find nothing wrong and the one that got it right had initially found nothing wrong, so I was chasing my tail for over a year trying to figure it out. But that one shop got a hit on a block test the second time they did the test several months later. The truck never failed a pressure test, but I finally decided to get a head job done anyway. The shop I chose also found nothing wrong, too, but they kept the pressure test hooked up for an extended period of time just to be sure and eventually it did lose pressure. Got that shop to do a head job that solved the misfires and coolant issue, but it introduced another problem they couldn't figure out (told it might need to just be "driven out"). Eventually took it to Greenbrier Dodge who figured it out right away. The complete fix was a little pricey because they will use MOPAR parts and not the less expensive aftermarket ones, and convinced me to go with a full replacement of all tappets/lifters and rocker arms because it wasn't done during the head job for some reason. So the problem was fixed, truck runs great, and the work is warrantied. But I had to take it back to Greenbrier twice for a couple of small oil leaks that didn't exist before. I was dealing with a service rep named Ari, and he took car of me. When I got the original estimate for the work, he told me about a service coupon to get from their website for 10% off. When I took it back for the leaks, both times he got me in first on the day of my choice, and each leak was fixed for no charge under the warranty. There was no haggling - each instance they just fixed it right away. Ari is a young guy, but I'm sure he's a car guy, too, and not just a service rep trying to hold down a job. He's pretty busy, but always has a great attitude. So I'm grateful they found the problem, wish it cost less, and very grateful they took care of the leaks as quick as they did. Ari's great attitude and the overall service I received - not to mention how well the truck runs now - makes the expense worth it. Finally have peace of mind thanks to Ari and the techs at Greenbrier Dodge. Greenbrier Dodge might not be my first choice for all service, but I would never rule them out.... especially for the tough problems like I had.