Used 2021 Subaru Crosstrek SUVs for sale near West Concord, MA

Bob in his role was very cordial and patient explaining the intricates of the car that we were interested in. Tom in his role was cordial, patient and went above and beyond to meet our several needs in the process. He displayed impeccable tolerance, patience and knowledge.

After two years, all I can say is, well done. The car has been solid. I only have 18K miles, but no complaints. It is a bit narrow, and can be a little "economical" in appearance, but not a single complaint. It is a low end car, but the ride and comfort, overall is very good. Gas mileage is always subjective, but I average 32+ MPG overall, and it is at least as good as the Camry I got out of. It has taken me through places I probably should have not ventured. It didn't complain or give me any drama, hardly missing a beat the whole way,,,, with factory AS touring tires. The AWD seems top notch. People complain about the windshield being fragile, but so far so good. They complain about engine performance too, but I have never felt like I was going to be run over or that the engine was underpowered. If you want a "Fast" car, look elsewhere. It does what it does well.

It was a great experience!!! They were very helpful to me going through the whole process of buying my truck!!!!! I would recommend them to all my friends!!!!!

very good on gas and the seats are very comfortable and luv the safety features and like how i can connect my iPhone and use the star link. also enjoy the heated seats are a plus

Fui bem tratado tudo fog bem consigui emu carro no mesmo dia fog bom bem simpatico

Absolutely LOVE it!! Great Mileage, Looks Great... nice ride.... Best Car I've ever bought! My first Subaru and most likely the last car I will ever purchase!

Recently bought truck here. One key fob did not function. Service department promptly diagnosed problem. Gave me new fob, plus showed where old one was broken. Staff was very professional, polite. Great experience.

I’ve owned my 2021 Subaru Crosstrek touring 2.0L 6 speed manual for just over 2 years now. It’s been a great vehicle. Very reliable. Could be a bit better on fuel but I’ve heard the CVT does get better fuel economy. I’d recommend this vehicle for sure. No regrets buying my Crosstrek.

Been a regular since 2019 and always leave satisfied. Last time it took a little longer to get my car fixed while I waited, but Abigail took extra care to ensure I get the best service and was courteous throughout the time. Thank you.

I bought this car because I live in the mountains and needed a car with the most clearance for driving in snowy conditions. It's easy and comfortable to drive. I love the interactive cruise control and Eyesight. I love the styling and color. This is my first Subaru, and will never buy anything but a Subaru again. The service department at the dealership is awesome.

Like most people the thought of car shopping is just an anxiety ridden process. I can not say enough about the attention and focus they put on their customer buying experience. The communication was excellent as well as trying to meet my needs by asking the right questions and finding the right car. I scheduled with Jessica Aubin and the cars were ready and waiting. She knew the cars inside and out and was able to answer all of my questions and if she did not know, she went to ask- she didn't try to xx stuff by me. Stacie the GM was fantastic and Chris in finance was so patient with my, no less than a million questions on warranties etc. I never once felt pressured or treated like a bother. Not every dealership can say this. I had some bad experiences recently during this buying processes with other dealers and I wondered where the days went when the sales person not only wanted to sell you a car, but sell themselves and all the reasons to create a relationship with this dealer. Well I found it and I think you will too! I can't see my family going anywhere else in the future. Thanks again for showing that customer service still exists!

The second you pick up the phone and call, they are very pleasantly friendly. They answer all of your questions, been a family business for a long time. Theyll always negotiate a decent price or work with you. Any concerns, they make you feel like family!!!. I recommend this place to any one that comes or lives in worcester!!!! My next suv will be from here ONLY!! Give them a call you will see for yourself!!

We recently bought Audi A3 2015 from Kyle. Process has been smooth and the car is great. Would recommend this dealer for any used car buying.

Bill was awesome to work with! I would definitely recommend checking out auto factory if you’re in the area!

I worked with Zach and Xavier in purchasing a brand new 2025 CX5. I loved the car and was treated extremely well throughout the duration of the sale. Highly recommend coming to this dealership!

Got an appointment quickly...service problems attended to and done in a day. Service representative called and explained what needed to be done to get my approval.

Excellent customer service, knowledgeable, effective and prompt communication. It’s immediately clear the team is professional and collaborative. Thank you.

The tire pressure light turned on after my car was serviced three times. The sensor light was broken and Subaru replaced the sensors for me.

Very accommodating. Good explanation of process. Provided me with to and from transportation to another appointment during my wait which was extremely helpful. I would recommend IRA Subaru.

I just bought my brand new car and I had Jason Plante as my sales person. He was really friendly and helpful with the whole process. It was my first time at this dealership and I was able to make a deal in the same day without any frustration. Thank you, Jason Plante for your help and time. Clenir Venades

One of the absolute best buying experiences I have ever had! The team is awesome and Bill was fantastic and engaged from the moment we met until we drove off wi the our new truck! I will be back for next vehicle!❤️🚙🛻

I can’t say enough good things about my experience with North Shore Mazda! From the moment I walked in I was treated with care and professionalism. A huge thank you to Xavier and his team! He is the best! They never made me feel pressured and guided me thru the whole process without EVER making me feel pressured. Jason was very attentive and patient. Andrew was very knowledgeable courteous and helpful. Every member of the staff I encountered was great. They all made the experience seamless and even enjoyable! Thanks guys!! I highly recommend North Shore Mazda!

Very pleasant experience all around, no pressure into buying, professional, pleasant sales people, & a pleasure to conduct business with.

It's only been 12 days so far, but I'm looking for a specific make, model & year. I've received two useful emails about maintenance and managing buying a used vehicle. The dealership has opened a net among its other dealers and has kept in contact with me. I'm optimistic about my difficult request being fulfilled. This is a huge purchase, and the dealaership has kept in good contact.

Thank you to Brian and auto factory for selling my 2019 Chevy Silverado it was very stress free and made the experience wonderful. -Justin E.