New and used 2026 Toyota 4Runner for sale near Bethany, NY

I have no issues with Ryan at West Herr service dept. He was enforcing company policy. It’s the policy am having issues with. I am a long time customer and would have appreciated a text or phone call telling me my 20,000 mile free checkup would expire at exactly 20,000 miles with no leeway. A heads up would have been appreciated. The charge felt like a Gotcha to me. I was getting it done in keeping with my oil change sticker. That’s all. I don’t like the way the company policy was handled. It has nothing to do with Ryan or the service people in Greece. My issue is about advance customer communications. I would like to know these things in advance if possible. You text me about a lot of other things. Having to pay for something I thought was a routine covered service annoyed me because I live on a fixed income and costs for everything have doubled recently. That’s all. I don’t like Gotchas.

I went to the Toyota store with a friend that was buying a new Tacoma today and was really impressed. Clear, simple, different was more like clear, simple, exceptional! I’m not one to write a review but had such a great experience as a guest I had to report it. The sales persons name was Megan who is normally in the Lexus store. She was ready for us when we arrived and she was great.

Bob Johnson of W. Henrietta Rd has the nicest, most helpful staff. I have kept in touch with them the most because several of my family have also recommended them. I will most likely end up getting my SUV from them!! TY! Sincerely, Susan M Cook

Had my Highlander in for repairs in the past, ordered some replacement sill plates, they came in quickly, was notified and stopped the next day to get them. Was able to have them installed during the same visit. Very efficient and didn't cost a fortune. Will continue to visit them going forward.

Joe Rodies was a great salesman. He followed through on all his promises. There were no hidden fees. This is the second car I have bought from Joe and highly recommend him.

Thank you Bob Johnson for yet another great experience with Meghan Garofalo my sales person! I have leased 4 cars from her and will continue to do so. She is incredibly honest, knowledgeable and doesn’t mind my continuous questioning if I don’t understand something. She is very respectful and responsive to any concerns I may have and has invited me to come back if I need further assistance “getting to know” my new car😀! I highly recommend Meghan!!!!

Sales representative who assisted me was very helpful. She is quick to reply and very knowledgeable about the process.

Allen provides fast, friendly and comprehensive help when managing my service appointments. The staff exceeds expectations with the service performed on my car; going above and beyond. I am extremely happy with the work they do!

I get good service here at this dealership.im not giving it 5 stars only due to the fact that a service video was done but I never received this how does this happen when I bought the truck brand new here???maybe I have high expectations.