Used Toyota Grand Highlander Hybrid for sale near Nahant, MA

Easy to schedule and a good tracking system for prior repairs and recommendations. My one complaint was the unannounced (unless I missed it) surcharge on using credit cards. I get emails and texts regularly. One of them should have noted the 3.5 % fee on all credit cards. I was not the only customer there who was taken by surprise when trying to pay a bill. I was able to max out a debit card and toss in some cash to cover the repairs but costs like that need to be made ahead of time, not sprung on people at the register.

I purchaed aGrand Highlander Limited 2 months ago. As an Explorer driver for 20 years, it was time for a change due to Ford putting out inferior Explorer in “22”. I found the Grand Highlander to be roomy and comfortable. Just finished 660 mile drive to visit family. Stopped for gas once. Got 30.4 mpg. It has great cargo area! There were some quirks that are annoying but I’m adjusting. My dog rides shotgun and always sets off the foolish,annoying bells, so I had to put an old seatbelt buckle into the slot. The buttons on the console drive me crazy though. The slightest touch and the car switches to Sport or Uphill or Snow while driving. Very annoying. Phone charging station keeps shutting down the Toyota app while in charger. Need that app because there is only one key. Overall, I’m glad I switched to the Grand Highlander.

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

Grand Highlander Hybrid Limited in Windchill Pearl Nightshade Edition is a super car. Layout, engineering, finish out all top notch. I’m glad I got one of the first 2025s in the Nightshade. Can’t recommend letting Toyota Mfg do the blackout over add on at distributor level. There is no comparison.

Just bought a 2025 RAV4. Good experience. Gavin was our salesman. He did a good job of helping us select the car we wanted and did a test drive. He was courteous and helpful. Answered all our questions and went thru the features of the car with us. Well done!

Great family car to drive it feels like driving a Toyota Sienna but higher SUV. It’s the middle sibling of Highlander and Seqouia. So having both world is great.

Quick and easy to go from leasing car to buying car financing was great too

Only have 100 miles but love the ride , handling, and very intrigued with the hybrid technology which is delivering as advertised. ... 34+ miles per gallon? Sor far I LOVE THIS VEHICLE!!!

This place is great. very tranparent and easy going.Andres is good human being. thanks

Excellent SUV, great mileage and pretty fast on highway. Has everything, drives perfect very comfortable. Highly recommend this model to anyone wants great reliability large SUV.

Working with John was an absolute pleasure. He went above and beyond to make sure the car was ready by a specific date for my wife, and the entire experience was seamless from start to finish. John’s professionalism and attention to detail made the process easy and enjoyable. My wife and I will definitely be back to purchase more cars in the future because of John’s outstanding service.

Smooth drive. Spacious interior. Great gas mileage. Nice interior and exterior design. Easy to navigate tech. Great family car. Bought for the space due to growing family

IVE DONE BUSINESS HERE MANY TIMES- I HAVE NOTHING BUT KIND WORDS AND PRAISE TO SAY ABOUT THIS CAR DEALER - THE TVERY BEST BEST DEALER AROUND TOWN

My recent experience with Tom and the full team at Richards made buying a car enjoyably and stress free as it should be. Very knowledgeable, and no pressure experience along with an impressive inventory and the ability to make a private appointment was real important to us because we had there attention. Thank You Gentlemen !

Was very happy with this dealership my experience was overwhelming most of all because I had the best service and sales person her name was Natasha Alexandre and I couldn’t have found a better person to take care of me considerate in every way and her service was top notch thank you and I will definitely be back and let everyone know.